How to contact the Council by telephone, e-mail or on-line form.
There are several ways to find information on how to contact the Council. As you browse the web site you will see that many services provide detailed contact information in their pages.
Online
If you are looking for the contact details of a specific officer or Council service, try looking in our A-Z of Council Services. Telephone, Fax, e-mail and postal information is provided for a wide range of Council services.
You can telephone the main Council Switchboard on 01492 574000. The office hours are 8.45am to 5.15pm Monday to Thursday, and 8.45am to 4.45pm on Fridays.
In line with our commitment to ensure our services are accessible and fair, customers with hearing or speech impairments, who have a text phone, can get in touch with any Council service by dialling 18001 before the full telephone number. A BT operator will act as an intermediary, relaying the call between the customer and the council officer. There is no additional cost to use this service.
Out of hours emergency contact numbers:
Emergency Road Maintenance: 01248 680033 Other Emergencies or Careline: 01492 515777
Please note that any telephone calls to the Council may be recorded for training and monitoring purposes.
By post
You can write to us at:
Conwy County Borough Council Bodlondeb Conwy North Wales LL32 8DU
We are committed to providing high-quality services to all our customers in a fair and equal way. Whether you are not satisfied with the service you have received or you have received an excellent service, we would like to know about it.
If you want to tell us what you think of our services or make a complaint, want to take part in consultations about Council services and plans for the future, or want to comment on things like local planning applications you can find out how to do so in this section of our website.
