Skip to [main navigation | secondary navigation | content]
Contact us | Privacy and Cookies | Cymraeg


Cold Calling Controlled Zones

Cold Calling Controlled Zone

A joint initiative involving North Wales Police and Conwy Trading Standards service has been set up throughout the county of Conwy. The aim of the initiative is to reduce the number of victims of doorstep crime such as distraction burglary, rogue traders and bogus callers.

The objective of the scheme is to discourage cold callers from calling at houses in 'Cold Calling Controlled Zones'. They are not designed to stop all callers and, thus, regular callers, utility services , religious groups, political canvassers and charities should not be deterred. Traders involved in door to door selling may still call but should always provide prior notice of their intention to call.  However, if the household is displaying the "Cold Calling Controlled Zone" sticker then their wishes should be respected.

Cold Calling Controlled Zones should discourage rogue traders who, for example, tell householders work needs doing and then charge exorbitant prices, sell poor quality items at high prices or pressure sell, the zones will also discourage those who use door step selling as the opening for distraction burglaries or to make plans for future burglaries.

The idea of the controlled zones is to provide the opportunity for householders to collectively say 'NO' to the practice of cold calling. A zone should reduce the fear and threat felt by some householders when the doorbell rings and the caller is unknown.

The zones are visibly identifiable by overt signs and by participants displaying a sign on their door which they receive from an information pack supplied by the Trading Standards Service in partnership with Neighbourhood Watch.

To obtain a free doorstep crime pack or for further information about the scheme please contact Conwy Trading Standards section.

Please click on the link below to view a list of the Cold Calling Controlled Zones in place throughout the county of Conwy.

Related documents

Acrobat/PDF FileCold Calling Controlled Zones in Conwy (May 2015)
Document type: Acrobat/PDF File
Document size: 150k

See Also

  • 17/06/13 - Who's knocking on your door? 17/06/2013

    The town of Conwy has become the fourth area in the County Borough to be designated a Cold Calling Controlled Zone.

  • Cold Callers - Consultation Event 04/03/2014

    The whole of Abergele could become a Cold Calling Controlled Zone under proposals put forward by Conwy Trading Standards, North Wales Police and Conwy Community Safety.


How useful was this information?
Useful     Not sure     Not useful

Did you find what you were looking for?
Yes    Partly    No    Just browsing

How could we make this page or the site in general better?


Overall, how would you rate your satisfaction with our site today?
Satisfied     Not sure     Not satisfied

On a scale of 1 to 5, 1 being poor and 5 being very good, how would you rate the following aspects of this site:
Usability – what is your experience of finding key information on this site?
1    2    3    4    5

Navigation – what is your experience of getting around the site?
1    2    3    4    5

Searching – how effective is the search at finding the information you want?
1    2    3    4    5

Design – what do you think about the general look and feel of the site?
1    2    3    4    5

Usefulness – how would you rate the information on this site in terms of its reliability and relevance?
1    2    3    4    5

Mapping – what is your experience of using maps on the site?
1    2    3    4    5

Would you like to make any other comments about the above areas or the site in general?


Was there a main service area that you were interested in today?

What was the main purpose of your visit to this site today?

Which of the following applies to you? (tick all that apply)
I live in this area
I work in this area
I work for the council
I am planning to visit this area
I am planning to move to this area
I am a local councillor
I am looking for information for myself
I am looking for information related to my work
I am looking for information on behalf of someone else

If you had not come to the website for the above, how would you prefer to contact the Council?

How likely are you to return to this website in the future?

How did you find out about this site?

In the last 6 months, approximately how many times have you visited this website?

Your post code


Age range


How would you describe your ethnic origin?

If your use of the internet is impeded by any of the following, please indicate how.
Vision impairment
Mobility difficulties
Cognitive or learning
Hearing impairment
None of these
Prefer not to say

Published: 04/03/2014    Last updated: 20/05/2015
See our RSS feeds
Follow us on Facebook
Follow us on Twitter
Bookmark this page
Share this page

Contact details

Conwy County Borough Council,
Bodlondeb, Conwy,
North Wales, LL32 8DU.
Telephone: 01492 574000
Fax: 01492 574559
Comments, Compliments and Complaints


Accounting for what we do
Data Protection
Freedom of Information
Copyright and Disclaimers

Site info

Feedback about this site
RSS Feeds
Follow us on Twitter
Access Keys
Site Availability

Government sites

Welsh Government
National Assembly for Wales
North Wales Police
NHS Direct Wales
UK Parliament