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Customer Service Excellence (CSE)

Conwy CBC Revenue and Benefits Assessment Service has retained the Customer Service Excellence Accreditation, in recognition of the high quality of service it offers its customers.

This standard, which replaced the Charter Mark, is the government's national standard for customer service excellence. It tests areas that are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude.

An independent assessor examined documentation, written evidence, visited areas of the Revenue and Benefits Assessment Service and spoke to staff, customers and Councillors.

The Service again exceeded its previous results and has successfully achieved the accreditation for the third time.

Revenue and Benefits Assessment Service Customer Service Charter (PDF)

Revenues and Benefits Exit Surveys 2016-17 (PDF)

Revenues and Benefits Exit Surveys 2015-16 (PDF)

Benefits Policy Document (PDF)

 

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