top-skip-iconSkip to contenttop-search-iconSearch Icon CymraegCymraeg Find your nearest IconFind your nearest
We use cookies to make this site simpler. By browsing our pages you are accepting our use of cookies. Find out more on our cookies and privacy page.
Essential maintenance work from 6pm on 7/12/17 will affect our internet services, including websites and e-mail.
Home Resident Housing Housing Improvements Energy Efficiency New trial Boiler Repair Scheme - Winter 2018/19

New trial Boiler Repair Scheme - Winter 2018/19


Summary (optional)
The Welsh Government has launched a new trial boiler repair scheme for winter 2018/19.
start content

The Welsh Government’s Discretionary Assistance Fund (DAF) makes Emergency Assistance Payments (EAP) as a non-repayable grant to help with essential costs in the event of an emergency or disaster. The payment can currently help people meet the cost of food, gas and electricity, clothing and emergency travel.

Now, under a new boiler repair pilot, a vulnerable person meeting the pilot eligibility criteria (below) will be able to book a Gas Safe registered engineer to assess and make minor repairs to central heating boilers.

A grant of up to £120 (for labour and parts) is payable and applicants will receive a decision within 24 hours for an EAP application made between Monday-Friday. If the application is successful, a PayPoint voucher or BACS payment to cover the cost of repair will be issued.

To qualify for a payment under this pilot scheme, the applicant will:

  • have experienced a central heating boiler breakdown not under warranty or covered by a maintenance agreement and be responsible for its repair and maintenance;
  • provide written or electronic confirmation to evidence a registered service engineer has been booked, or provide a booking reference number for the engineer booking;
  • be living with children and young people aged 17 or less, older people aged 60 and over, or living with a chronic health condition or disabled people;
  • be resident in Wales and not living in social housing or private rented accommodation where the landlord is responsible for heating repairs;
  • be at least 16 years old; and
  • be living in a low-income household based on the Energy Company Obligation financial thresholds (see Table 1 below), or otherwise be in receipt of means-tested benefits and have no access to other money and tried all other affordable sources of funding.

If the boiler cannot be repaired, then supplementary heating can be made available through the DAF. If needed, a whole house assessment can be booked with the Welsh Government’s Warm Homes Programme Nest scheme.

The pilot scheme will operate until 31 March 2019. The DAF can be contacted between 9.30am – 5.30pm Monday to Friday on 0800 8595924 (free from a landline or mobile) or 0330 101 5000 (local rate).

Table 1 – Financial Thresholds

Household composition Annual household income Monthly household income equivalent 
1 adult (18 years and over) £8,900 £740
and 1 child  £11,700 £980
and 2 children  £14,400 £1,200
and three children  £17,300 £1,440
and four or more children  £20,100 £1,680
2 adults (18 years and over) £14,600 £1,220
and 1 child  £17,400 £1,450
and 2 children £20,200 £1,680
and three children  £23,100 £1,930
and four or more children  £25,700 £2,140
end content

Find your nearest schools, hospitals, council services and more