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Penalty Charge Notice Process


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If you have received a penalty charge notice and feel that it should not have been issued you have the right to challenge it.

This can be done in writing or via email, you must ensure the penalty charge notice number and your name and address are on all correspondence. Make sure that this is done within 14 days, this way the discounted period will be guaranteed if the ticket is not cancelled. If you write after the 14 day discounted period you will be liable for the full amount.

Formal representations are allowed once you receive the Notice to Owner (NtO). This is sent out if you do not pay the penalty charge notice within 28 days of the issued date.

At this stage if you are continuing to challenge your penalty charge notice you need to complete your representations form when you receive it and return it.

If you do not do this you will lose your chance to refer the case to the Independent Adjudicator, Traffic Penalty Tribunal. A response will be sent from the council either cancelling the penalty charge notice or by letter of rejection of the representation.

With the notice of rejection the council will send you a Traffic Penalty Tribunal appeal form, you can choose to pay the charge or use this form to make your appeal within 28 days. 

Making Representations

You may make representations if:

  • You were not the owner at the time the contravention occurred
  • The alleged contravention did not happen
  • The vehicle had been parked at the time by a person not known/not with the owner's consent.
  • There is no traffic order/invalid order
  • Hire vehicle with hire/lease agreement
  • The penalty charge exceeded the amount applicable
  • The Civil Enforcement Officer was not prevented from issuing the Penalty Charge

Penalty Charge Notice Challenge Form

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