Please do not report a missed collection if:
- Your wheelie bin or recycling containers were not out at the collection point by 7am.
- There are access problems or obstructions on your street
- There are items in your wheelie bin or recycling containers that the collection crew cannot collect or you have additional side waste.
Conwy will not collect waste or recycling that is not in the correct container. Please see Which container should I use to find out what should go into your wheelie bin and recycling containers.
- If you are trying to report a problem before 3pm.
The collection crew finishes their round at 3pm. Please wait until after 3pm to report a missed collection in case the crew is delayed.
If these factors do not apply, please click here to continue