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Home News News items Your New Refuse Collection Service - what you need to know

Your New Refuse Collection Service - what you need to know

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Your New Refuse Collection Service - what you need to know

Many of us are already aware that the recycling and refuse collection service is changing across the county.  A year-long trial showed that putting recycling at the heart of the service has really paid off, with residents’ recycling more than ever since their refuse collection went to 4 weekly.    

What happens now?
The service will change from 24th September 2018. Look out for a new collection calendar and information which will be delivered to your home.

The service change will mean that all Conwy residents will have:

  • a weekly collection for food waste;
  • a weekly collection for paper, card, Tetra Paks, cans, aerosols, foil, glass bottles and jars, plastic bottles, tubs and trays and batteries;
  • a fortnightly collection for green waste, textiles and small electrical waste;
  • a refuse collection every four weeks; and
  • a weekly nappy or incontinence products collection for those who need it.

Making your new service work
One of the best ways to make the service problem free is to make the most of the weekly collections.  This will help make sure that we have enough room in our bins for whatever refuse cannot be recycled. Weekly food waste collections will also prevent any potential problems with smells. As most of the refuse that we produce from our homes is recyclable, the weekly collections deal with most of it, removing it from our homes and putting it to good use.

If you are not sure if something can be recycled, we have developed an app to help. You can even send us a photo of the item and we will let you know if and how it can be recycled. Find out how to download the app via

Why the service change?
Conwy needs to recycle more and we know that half of the rubbish in the wheelie bins could have been recycled easily. These landfilled materials lost the community £1.6m in a year, which could be used to protect vital services.  Everyone benefits when we recycle more and the trial showed that this service change helps us achieve that. 

You don’t have to wait until the new service comes to you to recycle more.  More information including how to download the app and order extra recycling containers can be found at

Posted on 28/08/2018

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