Report it

If you suspect somebody is making a fraudulent claim or receiving benefit to which they are not entitled, you can contact Conwy Council's Benefit Investigation Team anonymously through our online form, by phone (01492) 576612. If you would like to discuss any issues before reporting your concerns, please phone us.

If you move home you need to tell us. This is so you don't pay too much Council Tax for your old home and you pay the right amount for your new home.

We remove abandoned vehicles, vehicles that are clearly not being used, are untaxed and may be a danger to the public. If the vehicle is still being used it is not abandoned.

Contact details for Fire, Police and Health emergencies; Council emergency services and out-of-hours contacts; utility services emergency contact details; and links to emergency planning services.

Use this online form to report routine faults with street lighting, illuminated traffic signs and traffic signals.

People who live in natural floodplains and coastal areas are liable to flooding. If you are aware of any flooding problems within your area we would like to hear from you.

The unauthorised dumping of waste (fly-tipping) is both illegal and dangerous. Waste includes: general household waste; larger domestic items including fridges and mattresses; garden refuse; tyres and clinical waste; builders rubble and commercial waste.

Printable forms for claiming housing and council tax benefit or reporting changes in your circumstances.

Report a missed bin collection or a missing bin.

The Planning Enforcement team investigate breaches of planning control (this is where a development does not have planning permission or does not meet planning conditions). We also investigate complaints about advertisements, changes to listed buildings and conservations areas, the condition of land affecting an area, and Section 106 obligations not being met.

There are four forms you can use to report problems with potholes, pavements, skips and works on the highway.

The Council recognises that any kind of graffiti has a negative impact on the environment and we will aim to remove general graffiti as soon as we can from any sighting or report.

How to contact the Council by telephone, e-mail or on-line form.