There are 3 steps to follow if you are experiencing problems with goods or services. This has been adopted as a national policy in order to provide consistent advice for everyone in Conwy, across Wales and the United Kingdom.
1. First you should read the advice given by in the Trading Standards Advice for Consumers below.
2. If you do not find the answer to your question in step 1, you should contact Citizens Advice Consumer Service on 08454 04 05 06 or visit the Citizens Advice website.
3. If we are already dealing with your dispute, please contact our Conwy Trading Standards team direct.