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Contact Us - Social Services

Contact Us - Social Services

How to contact us about protection of vulnerable adults; child protection; emergency/out of hours services; social services teams.

Children & Families Services | Adult Services | Child Protection | Protection of Vulnerable Adults

Emergency and Out of Hours

If there is an emergency and you need to contact someone outside the opening hours, contact the emergency duty team and out-of-hours team.

Emergencies: 999  (if there is an immediate threat to life or property)

Children & Families emergencies: 01492 515777

Vulnerable Adults emergencies: 01492 515777

In line with our commitment to ensure our services are accessible and equitable, customers with hearing or speech impairments, who have a text phone, can get in touch with any Council service by dialling 18001 before the full telephone number.  A BT operator will act as an intermediary, relaying the call between the customer and the council officer.  There is no additional cost to use this service.

Child Protection

Child protection is the concern of everyone living in Conwy. If you have concerns that a child is being abused or neglected, or that they may be at risk of harm, you should contact:

Office Hours:
 01492 575111
Out of Office Hours: 01492 515777

In an emergency, contact the Police.

Protection of Vulnerable Adults

Conwy Social Services can all help protect Vulnerable Adults who maybe being abused either physically, sexually, psychologically, financially or through neglect, by taking abuse or potential abuse seriously and by following the policy and procedures agreed by local agencies.

Social Services Office Hours:
01492 576333
Out of Office Hours: 01492 515777

Children & Families Services

Children and Family Services
Civic Centre Annexe,
Abergele Road,
Colwyn Bay,
LL29 8AR

Phone: 01492 575111
Fax: 01492 575348
Out of Hours (Emergency Duty Team): 01492 515777

Fostering and Adoption

Y Graig
Penrhos Avenue,
Old Colwyn,
Colwyn Bay,
LL29 9HW

Phone: 01492 576350 / 576346

Adult Services Enquiries

Conwy Access Team
Colwyn Leisure Centre,
Eirias Park,
Abergele Road,
Colwyn Bay
LL29 7SP

Phone: 0300 456 1111

More in this section

See Also

  • Are You Worried About a Child? 29/10/2007

    If you're worried about any child and think they may be a victim of neglect, abuse or cruelty, contact your local Social Services office or the Police.

  • Complaints, Comments and Questions for Social Services 29/10/2007

    We aim to provide the best possible service to you. To do that, we need to know your views. If you have any compliments, comments, suggestions or complaints about how we run our services, please let us know.

  • Emergency and Out of Hours Contacts - Social Services 29/09/2006

    If there is an emergency and you need to contact someone outside the opening hours, contact the emergency duty team and out-of-hours team. Their phone number is 01492 515777.

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Site last updated: 24/01/2017
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Contact details

Conwy County Borough Council,
Bodlondeb, Conwy,
North Wales, LL32 8DU.
Telephone: 01492 574000
Fax: 01492 574559
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