If you have been contacted by NHS Wales Test, Trace, protect service (TTP) and been told to self-isolate, you may be entitled to Financial Support.
From 23 October 2020, eligible individuals are entitled to a Self-Isolation Support Payment or discretionary support payment of £500. This is to support people on low incomes who are unable to work from home if they are told to self-isolate by the NHS Wales Test, Trace, Protect service (TTP) and will lose income as a result.
These payments are designed to help ensure people who have tested positive for COVID-19 and their close contacts self-isolate for the required period to stop the onward spread of the virus. They are also designed to encourage individuals who are eligible for this payment to get tested if they have symptoms. This is important to help stop the transmission of COVID-19 and avoid further economic and societal restrictions.
Eligibility for payments
If you meet ALL of the eligibility criteria, you are entitled to an Isolation Payment of £500
- You have been told to self-isolate by NHS Wales, Test, Trace, Protect service (TTP) on or after 23 October 2020
- You are employed or self-employed
- You cannot work from home and will lose income as a result
- You or your partner are currently receiving at least one of the following benefits: Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit
In exceptional circumstances, local authorities can make a £500 discretionary payment to individuals who meet all of the criteria above except that they are not currently receiving any of the qualifying benefits but are on low incomes and will face financial hardship as a result of not being able to work while they are self-isolating.
You may be eligible for a £500 Discretionary Payment if you meet all of the other eligibility criteria above, but:
- You or your partner Do Not currently receive Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit
- You will face financial Hardship as a result of not being able to work while you are self- isolating.
This application is for one person only and any further applications within the same household must be made by each individual
Please ensure that you have the information below available before starting your application:
- National Insurance Number
- Confirmation of the date given by NHS Wales Test, Trace, Protect service (TTP)
- Your most recent Bank Statement, wage slip or proof of self-employment
Eligibility for the NHS Wales Self-Isolation Support Payment, including discretionary payments, is for people who are told by TTP to stay at home and self-isolate on or after 23 October 2020 and who meet the relevant eligibility criteria.
Eligible individuals can only make a claim up to 14 days after their period of self isolation ended. We cannot accept applications after this point. For example if someone was told to self isolate until the 10 November they would have until the 24 November to make a claim.
There is an exception to this rule as the scheme was not launched until the 16th November, eligible individuals will be able to claim retrospectively up to the 30 November at the latest (14 days of the launch of the scheme).
Privacy notice for Self-isolation support scheme