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Home Business Social Care Worker Scheme Financial Recognition for Social Care Worker Scheme - Stage 1

Financial Recognition for Social Care Worker Scheme - Stage 1

Summary (optional)

Purpose of the Scheme:

The Scheme has been introduced by Welsh Government to recognise and reward the hard work and commitment of social care staff during the period of Covid-19 pandemic.

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Scheme Contents

  1. What is the Financial Recognition Scheme
  2. How we will administer the special payment
  3. When will the scheme open
  4. What happens after the application is received
  5. If your application is approved
  6. Appeal
  7. Privacy statement

What is the Financial Recognition Scheme

Eligible staff will receive a taxable payment of £735 paid in one lump sum or spread the over five months in five equal instalments.The payment will be made to social care staff who were employed in an eligible role between 1 June 2020 and 28 February 2021.

Who can claim

The following Providers/Employers can claim the financial recognition on behalf of their eligible staff in line with the eligible staff roles detailed in the WG guidance:

  • registered residential care homes including secure accommodation
  • registered residential family centres
  • registered domiciliary care agencies
  • employment agencies
  • supported housing organisations 
  • private and third sector organisations commissioned by Social Services or Welsh Government

The scheme is extended to Personal Assistants employed by Direct Payment recipients which will be managed separately. For further information please email us on direct.payment@conwy.gov.uk.

How we will administer the special payment

The payment will be administered to Providers/Employers on behalf of their staff through a two stage process as follows:

Stage 1: Providers / Employers claim the financial recognition for eligible staff below.

Stage 2: Providers / Employers claim supplementary funding to cover the costs incurred as a direct result of the financial recognition scheme

For further information about the Scheme and who is eligible to receive the payment please read the WG guidance or email us on contractsteam@conwy.gov.uk  

Providers / Employers can commence the application for the special payments scheme through the following links:

Stage 1: Claim financial recognition for eligible staff

Before applying

Before applying, Providers / Employers need to:

  • Determine who is eligible to receive the payment.
  • Provide the Employee Claim Form to eligible staff for completion
  • Collect the completed Employee Claim Forms from eligible staff and retain for two years for audit trail purposes.

Please note: There may be a requirement to provide a completed copy of the Employee Claim Form that substantiate the claims made. Failure to produce these forms may result in the recovery of funding.

When will the scheme open

The scheme is open now and the deadline for submissions is 30th September 2021

Applications will be dealt with on a first come first served basis and the payments are planned to be completed by the end of October 2021.

Please only submit your staff details in an Excel format or this may slow down your application.

Employee Claim Form (Microsoft Word version)

Directly employed staff template (Microsoft Excel version)

Agency staff template (Microsoft Excel version)

Only submit a file or claim once. Ensure all your data is correct before you submit. Additional submissions do cause delays due to additional verifications that must be completed by Conwy County Borough Council.

What happens after the application is received

Receipt of the application will be automatically acknowledged following submission of the claim. 

We aim to process the application within 30 days of receipt subject to the correct information provided and checks undertaken.

Important note: If any data is incomplete or incorrect, we will not process the application until further information is received.

If your application is approved

If the application is approved, a notification will be sent through the Council’s P2P facility.

If the application is unsuccessful in respect of any of the staff, an email outlining the reasons for rejection will be sent to the employer together with an appeal process.


An appeal process is applicable in accordance with the WG Guidance where a claim has been rejected by the employer. A Reconsideration Request Form is to be completed if the special payment has been rejected by the employer and the worker wishes the Local Authority to reconsider this.

Please submit the Reconsideration Request Form to the following email address: contractsteam@conwy.gov.uk for us to reconsider the claim as part of the stage 1 of the appeal process.

If the Local Authority continues to determine the worker as ineligible, a letter will be sent indicating the rationale for the decision. The Worker may wish to progress to the Stage 2 of the appeal process by completion and return of the Stage 2 Appeal Form.

Privacy statement

This privacy notice [UPDATED] sets out how we intend to process personal data in order to complete the special payment process in Conwy.

By submitting your application you are agreeing to share your information with Conwy County Borough Council, Welsh Government and in cases of fraud the Police.

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