Communities for Work Plus Case Study
After more than 30 years working in the quarries, Ken began finding the physical demands of the role increasingly difficult as he got older. Realising it was time for a change, he chose to take voluntary redundancy and began thinking seriously about a complete career switch. Knowing he’d need support to make the transition, Ken reached out to Conwy Employment Hub.
Once his referral was processed, Lorraine was assigned as Ken’s mentor, and they had their first meeting within days. Eager to return to work, Ken had already been researching new opportunities and enrolling on training courses, including the Hub’s CCTV Operator Training (Public Space Surveillance). He had also applied for support through Careers Wales and ReAct funding to pursue training as a self-employed Driving Instructor.
Ken successfully completed the four-day CCTV course, and with Lorraine’s encouragement, he took the next step and enrolled on the SIA Door Supervisor course. This additional qualification would strengthen his CV and expand his employment options. Both courses offered valuable chances to meet local employers and build new connections, and within just three weeks Ken had passed both qualifications - with flying colours.
With his training complete, Ken and Lorraine began crafting his first CV. Having been in steady employment since leaving school, this was new territory for Ken, so it was vital to showcase his strong skill set and exceptional work ethic. At the same time, Ken passed the theory element of his Driving Instructor training and began practical lessons.
With his new CV ready, Ken started applying for jobs. Lorraine introduced him to Alice, the Hub’s Employment Engagement Officer, who helped him connect with local employers. He was soon invited to an interview with a local security company and received mock interview training from both Lorraine and Alice to prepare. The interview went well, and Ken was offered the job which would begin as soon as his SIA Licence arrived.
While waiting for his certificate, Ken stayed busy by taking on shift work at various venues. This included driving for a local TV company, night shifts at a homeless accommodation where he used his CCTV training, and work at tourism and leisure sites.
It wasn’t long before Ken started his new full-time role in security. The position offered an ideal work-life balance: four 12-hour night shifts followed by four days off, giving him time to continue his driving lessons and enjoy time with his young daughter.
Ken is very grateful for the Hub’s support and guidance: “I would like to take this opportunity to thank you and Alice for all your support over the last few months. Having always been in work since leaving school, suddenly finding myself unemployed was daunting. I don’t know how I would have managed without the help of Conwy Employment Hub. The training, advice, guidance and support with my CV and interview preparation have led to full-time employment in an exciting new career in security. Without the Hub and its funding, I would still be on Universal Credit. I can’t thank you enough.”