The Charter for the Bereaved was established by the Institute of Cemetery and Crematorium Management (ICCM) a professional organisation committed to developing and improving bereavement services and providing training for those who work within it.
To become a member of the charter an authority must demonstrate that they satisfy 33 basic rights associated with funerals.
The charter also contains objectives and helps authorities set priorities for future development and improvement. An annual assessment ensures that the service keeps improving and raising its standards and allows it to be ranked against other services throughout the country.
A copy of the charter can be viewed on the ICCM website www.iccm-uk.com or a summary of the charter’s rights can be downloaded.
Conwy County Borough Council's Charter for the Bereaved (PDF)