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Complaints Awareness 1 Hour Session


Summary (optional)
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Course details

DateTimeVenueTrainerTarget group
08 December 2020 10:30am to 11:30am Delivered via Skype Quality Assurance, Policy & Audit, Quality standards and Commissioning Service Targeted Services – These Sessions are Mandatory for all Section Managers & Team Managers.  Attendance is optional for all other members of Social Care & Education

Target Group - Business Support &  Transformation, Community Wellbeing, Disability Team, Family Support and Intervention, Looked After Children, Older People & HSW, Quality Standards, Vulnerable People Team, Youth Justice Service, Foster Carers. 

 

Course aims and objectives

Everyone who makes a Complaint about Social Services in Wales has a right to be listened to. Their views, wishes and feelings must be heard; and their concerns should be resolved quickly and effectively. 

Following this session you will gain awareness of the following:

  • Duty Of Candour – What does this mean for you?
  • Complaints Process
  • Roles and Responsibilities
  • Lessons Learned
  • Legal Framework

 

For further information, or if you have booked a place on the course and have not received notification to attend please contact the Workforce Development & Learning Administrative Team. Please do not turn up to any course unless you have received notification of your place as the event may be fully booked.

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