We use cookies to make this site simpler. By browsing our pages you are accepting our use of cookies. Find out more on our cookies and privacy page.
Essential Website Maintenance – Thursday 9th January 2020

We will be carrying out essential website maintenance in the afternoon which will affect some functionality. We apologise in advance for any inconvenience the work may cause and will do all we can to keep disruption to an absolute minimum.

Complaints Awareness 1 Hour Session

Summary (optional)
start content

Course details

DateTimeVenueTrainerTarget group
08 December 2020 10:30am to 11:30am Delivered via Skype Quality Assurance, Policy & Audit, Quality standards and Commissioning Service Targeted Services – These Sessions are Mandatory for all Section Managers & Team Managers.  Attendance is optional for all other members of Social Care & Education

Target Group - Business Support &  Transformation, Community Wellbeing, Disability Team, Family Support and Intervention, Looked After Children, Older People & HSW, Quality Standards, Vulnerable People Team, Youth Justice Service, Foster Carers. 


Course aims and objectives

Everyone who makes a Complaint about Social Services in Wales has a right to be listened to. Their views, wishes and feelings must be heard; and their concerns should be resolved quickly and effectively. 

Following this session you will gain awareness of the following:

  • Duty Of Candour – What does this mean for you?
  • Complaints Process
  • Roles and Responsibilities
  • Lessons Learned
  • Legal Framework


For further information, or if you have booked a place on the course and have not received notification to attend please contact the Workforce Development & Learning Administrative Team. Please do not turn up to any course unless you have received notification of your place as the event may be fully booked.

end content

Find your nearest schools, hospitals, council services and more