|08 December 2020
||10:30am to 11:30am
||Delivered via Skype
||Quality Assurance, Policy & Audit, Quality standards and Commissioning Service
||Targeted Services – These Sessions are Mandatory for all Section Managers & Team Managers. Attendance is optional for all other members of Social Care & Education
Target Group - Business Support & Transformation, Community Wellbeing, Disability Team, Family Support and Intervention, Looked After Children, Older People & HSW, Quality Standards, Vulnerable People Team, Youth Justice Service, Foster Carers.
Course aims and objectives
Everyone who makes a Complaint about Social Services in Wales has a right to be listened to. Their views, wishes and feelings must be heard; and their concerns should be resolved quickly and effectively.
Following this session you will gain awareness of the following:
- Duty Of Candour – What does this mean for you?
- Complaints Process
- Roles and Responsibilities
- Lessons Learned
- Legal Framework
For further information, or if you have booked a place on the course and have not received notification to attend please contact the Workforce Development & Learning Administrative Team. Please do not turn up to any course unless you have received notification of your place as the event may be fully booked.