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Home News News items Conwy County Borough Council's new offices open to the public

Conwy County Borough Council's new offices open to the public


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Conwy County Borough Council's new offices open to the public

As the new base for some 750 employees, the Coed Pella offices in Colwyn Bay will enable the council to provide the best possible support for the people and businesses of Conwy as it brings together a range of services for the first time.

The development is part of the council’s wider modernisation programme, which also includes investing in schools and their infrastructure, and offering more services digitally.

Council leader Cllr Gareth Jones said: “Coed Pella is a big step forward for the way council services will be delivered in Conwy. It takes us away from having a disparate workforce in a number of buildings and unites a range of services together in one location. This is better for the very people who need to access our help and support – the people of Conwy.

“With the majority of our services eventually under one roof, there will be a much more personal feel. Residents who prefer face-to-face support will be able to come in and get advice pretty much straight away.”

A dedicated front of house team will be on hand to help with queries and to signpost residents to services that can best support them.  Partner agencies such as the local health board will also have space at Coed Pella. 

Built by Bowmer & Kirkland, the building was developed by Muse Developments and funded by M&G Investments.  The council will lease the offices with an option to buy the building for £1 at the end of the 40-year term. 

Iwan Davies, Conwy County Borough Council’s Chief Executive, said: “Much has been said about why there was a need for Coed Pella. Staying as we were was not an option – we were occupying offices in drastic need of upgrading and also needed to relocate a number of our staff as we had been given notice to leave office space elsewhere. At the outset of the project, we occupied some 25 buildings but by streamlining and consolidating those we now have just three main sites.”

“But this is not about buildings, it is about people. By bringing services and partners together in a welcoming environment, we can serve the people of Conwy in a space that is comfortable and pleasant for them to visit. We look after some of the most vulnerable people in our communities, so it is important we make it easier for them to access the help they need.”

Although Coed Pella will be open to the public from Monday, services and staff will move in at different times over the coming month and residents are being advised to check ahead of a planned appointment.  People can do this by visiting Coed Pella, calling 01492 574000 or emailing information@conwy.gov.uk

Posted on 19/11/2018

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