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Home News News items Council Services Current Situation 22/10/20

Council Services Current Situation 22/10/20

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Council Services Current Situation 22/10/20

Coronavirus Covid-19

Circuit break
A “circuit breaker” or “fire-break” will be introduced across Wales at the end of this week to help regain control of coronavirus. This means that a series of restrictive measures will be in place from 6pm Friday 23 October until the start of Monday 9 November 2020.
Frequently asked questions https://gov.wales/coronavirus-circuit-break-frequently-asked-questions

Venue Cymru, Theatr Colwyn & Oriel Colwyn
Theatr Colwyn and Oriel Colwyn will close at 4.30pm on Friday 23 October and will re-open on Monday 9 November. Our Box Office team will be offering a telephone service, please contact 01492 872000 (Monday to Saturday 10am - 5pm).  Venue Cymru will remain closed until Spring 2021.
Please keep in touch by visiting our websites at www.venuecymru.co.uk  www.theatrcolwyn.co.uk and www.orielcolwyn.org  
For all enquiries please email info@venuecymru.co.uk or call 01492 879771 (Monday to Friday 8am - 5pm).

Harbours and Slipways
Conwy harbour and slipways around the county will be closed from 6pm Friday 23 October until the start of Monday 9 November 2020, due to Covid restrictions.
The Harbour Office is closed to the public from Saturday 24 October until the start of Monday 9 November 2020, due to Covid restrictions. Please email harbwr.conwy.harbour@conwy.gov.uk or call 01492 596253.

Tourist Information Centres (TICs)
Llandudno and Conwy TICs will close at 4.30pm on Friday 23 October and will re-open on Monday 9 November.  Services are still available via e-mail at llandudnotic@conwy.gov.uk or conwytic@conwy.gov.uk and online at www.visitconwy.org.uk

Household Recycling Centres
Our Household Recycling Centres will be closed from Saturday 24 October to Sunday 8 November, in line with Welsh Government guidelines.
You can still book an appointment for Monday 9 November onwards: https://www.conwy.gov.uk/en/Resident/Recycling-and-Waste/Recycling-banks-and-household-recycling-centres/Book-an-appointment-for-the-Household-Recycling-Centre.aspx
*There’s no change to your household recycling and waste collections.

Leisure Centres
Following Welsh Government instruction, we will be closing our leisure centres at 18.00 on Friday 23rd October 2020 until Monday 9th November 2020. For more information on this closure and details of what will happen to existing memberships please visit our FAQ page. Stay safe, Stay active.

We will close on Friday to adhere to the new firebreak rules. Make sure you have plenty to read by booking a Call and Collect or browsing session this week! 01492 576139 www.conwy.gov.uk/libraries


Local lockdown 
Extra restrictions were introduced in Conwy on Thursday (01/10/2020) to reduce the spread of coronavirus and protect public health in the area.  Frequently asked questions: https://gov.wales/conwy-county-borough-lockdown-frequently-asked-questions


NHS COVID-19 app launches across Wales and England
People across Wales and England are being urged to download the NHS COVID-19 app to help stop the spread of coronavirus and protect themselves and their loved ones as case numbers rise.
The app features are:

  • Alert: lets you know the level of coronavirus risk in your postcode district
  • Trace: get alerted if you’ve been near other app users who have tested
  • Check-in: get alerted if you have recently visited a venue where you may have come into contact with coronavirus
  • Symptoms: check if you have coronavirus symptoms and see if you need to order a free test
  • Test: helps you book a test and get your result quickly
  • Isolate: keep track of your self-isolation countdown and access relevant advice

The app will support the NHS Wales Test, Trace, Protect service and will work alongside the existing manual contact tracing system. 
More info: https://gov.wales/nhs-covid-19-app


Face coverings
Guidance on measures to be taken by employers and managers of premises https://gov.wales/face-coverings-guidance-measures-be-taken-employers-and-managers-premises


Test Trace Protect
Apply for a coronavirus test
Summary of the testing process - available in different languages
What happens when you are tested - easy read version
Coronavirus (COVID-19) testing: your questions



Business Rates
The face-to-face service is currently closed.  Contact us on (01492) 576609 or visit our web site at www.conwy.gov.uk/Businessrates

Business Advice
Keep Wales Safe at Work – information for employers and employees: https://businesswales.gov.wales/coronavirus-advice/keep-wales-safe-work
Updated Welsh Government guidance on taking all reasonable measures to minimise the risk of exposure to coronavirus in workplaces and premises open to the public.
Business Wales COVID-19 Support for Business
Practical resources to help employers keep their workforce safe at work: Business Wales Tool Kit

Your Home Your County
Conwy County Borough Council is working with North Wales Tourism to give Conwy County businesses a platform to promote themselves. And it’s the perfect opportunity for everyone to be reminded what’s on their doorstep.  Find out how you can promote your business, and which businesses are ready to welcome you at: www.yourhomeyourcounty.wales/conwy

Planning, Licensing and Trading Standards
Walk-in services are suspended, please phone or email for advice, or to make an appointment.
- Planning Advice Service: (01492) 575247 / cynllunioplanning@conwy.gov.uk 
- Licensing: (01492) 576626 / licensing@conwy.gov.uk 
- Trading Standards: (01492) 574110 / trading.standards@conwy.gov.uk

Trading Standards
Businesses are urged to comply with the requirements at: https://gov.wales/coronavirus-covid-19-closure-businesses-and-premises-0
The Welsh Government has also introduced legislation to make sure business are taking all reasonable measures to maintain physical distancing in the workplace. Information is available at:https://gov.wales/taking-all-reasonable-measures-maintain-physical-distancing-workplace
The Council’s Environmental Health and Trading Standards officers will be enforcing these regulations.  

How to work safely during the COVID-19 pandemic if you work or employ people a retail environment: Coronavirus workplace guidance

Food Safety
If you run a food business that has changed to operate as a takeaway or delivery service, Food Standards Agency guidance is available at https://www.food.gov.uk/business-guidance/food-safety-for-food-delivery and https://www.food.gov.uk/business-guidance/distance-selling-mail-order-and-delivery

Sunday Trading
To support the supermarkets efforts to help key workers and the vulnerable shop for essential food safely, the Council has taken steps to relax enforcement on Sunday trading rules.

Our public protection team have noticed an increase in complaints about garden bonfires.  Smoke can ruin neighbours’ enjoyment of their gardens, prevent them from opening their windows and hanging washing out and obscure visibility in the neighbourhood and on the road. Please consider others before lighting a bonfire.

As always, please be vigilant for scams. Guidance is available at: https://www.gov.uk/government/news/be-vigilant-against-coronavirus-scams
If you have information about a scam or think you are the victim of a scam contact Citizens Advice on 03444 77 2020 or online at https://www.citizensadvice.org.uk/cymraeg/consumer/scams/reporting-a-scam/


Registration Service
Marriage and Civil Partnership: We are now able to offer Notices of Marriage/Civil Partnership appointments, and we are able to conduct Civil Partnership and Marriages in the Register Office.
Registration of Births: we can only register babies born in the county of Conwy at present.
Copy certificates: Copy certificates can only be ordered over the telephone by calling (01492) 576525.
Registering a death: Death registration appointments will now only be completed over the phone. Please call (01492) 576525 to make an appointment.



Waste and Recycling
To keep our refuse and recycling collections going, we need your help in protecting our staff. 
If your household is self-isolating because someone has viral symptoms, please do not put your recycling out for collection for 14 days. After 14 days, if no one has symptoms, you can put out your recycling and we will take any extra that doesn’t fit in your trolibocs.
Don’t forget to wash your hands before you put out your bin and recycling containers, and again as soon as you bring them back in.
Mochdre Office is closed - the ERF Advice Team can be contacted on (01492) 575337 or email erf@conwy.gov.uk

Kerbside Collections
Our textiles and electricals collection service is operating, with our partner Crest. https://www.conwy.gov.uk/en/Resident/Recycling-and-Waste/Which-container-should-I-use.aspx

Bulky Waste Collection Service
Our bulky waste collection service is operating, with our partner Crest.  
You can book your collection at www.conwy.gov.uk/bulkywaste 
Thank you for holding on to your unwanted items until we could restart this service.


Bodlondeb and Coed Pella 
In the interest of public health and safety Council Offices are closed to the public. If you have any queries relating to Council services please call 01492 574000 or visit www.conwy.gov.uk for details on how to access essential services.

Committee Meetings
Some committee meeting have been postponed, you can check whether a meeting is taking place at https://modgoveng.conwy.gov.uk/mgCalendarMonthView.aspx?GL=1&bcr=1

We are unable to accept payments by cheque at present, and any cheques received will not be processed or returned during this on-going situation. Customers can continue to make their payments using our other payment methods available. More Information at: www.conwy.gov.uk/payments

Revenue and Benefits Service
The face-to-face service is currently closed. Contact us on 01492 576491 or visit our web site at www.conwy.gov.uk/benefits

Council Tax
The face-to-face service is currently closed.  Contact us on (01492) 576607 or visit our web site at www.conwy.gov.uk/en/Resident/Council-Tax

Blue Badges
You can apply for and/or renew a Blue Badge online at https://www.gov.uk/apply-blue-badge
We are currently unable to offer face-to-face assessments for new Blue Badge applications and re-applications. We are only able to conduct assessments by phone on 01492 577800.  



Welfare Rights Advice Line
The welfare rights advice line provides advice on all aspects of benefits and is open to all Conwy residents.  Monday to Thursday 9am to 5pm and Friday 9am to 4.45pm.  Telephone 01492 576605 or email welfare.rights@conwy.gov.uk

Homeless Prevention Service 
We’re putting in place urgent arrangements to protect those at the most acute end of homelessness.  This will help people move off the streets so they can protect themselves and others. We’re working with all of our partners to provide additional facilities so that those without a home are safe, have access to temporary accommodation, good sanitation, access to food and clean water, and can safely self-isolate.  
Any person homeless or threatened with homelessness can contact us between 9.30am and 5.15pm on 0300 124 0050 or email housingsolutions@conwy.gov.uk  
The emergency out of hours number is 0300 123 3079.

Social Care
Social Care teams are continuing to deliver services to the public.  We’re following the latest government advice, this means sometimes we might be working slightly differently, for example making contact by phone rather than face-to-face, if it is appropriate. 

  • The Single Point of Access for health and social care is open and staff are available to assist you. Telephone 0300 456 1111 (Monday to Thursday 9am-4.45pm and Fridays 9am-4.15pm) or email: wellbeing@conwy.gov.uk
  • The Community Wellbeing team are available to help you navigate www.dewis.wales to find out about support and groups in your community.
  • The Emergency Duty Team (EDT) provide information and support to individuals who need to contact Social Services outside normal working hours. The Team is only able to deal with emergency situations that cannot wait until the next day. Telephone 0300 123 3079 (Monday to Friday 5pm-9am and Saturday, Sunday and Bank Holidays 9am-9am).

For information about the advice and support available for adults, children, families and carers please visit https://www.conwy.gov.uk/en/Resident/Social-Care-and-Wellbeing/Social-Care-and-Wellbeing.aspx

Disability Services
Conwy’s Disability Service has been working with partners Livability, CREST and Conwy Connect to reopen day, work opportunity services, and clubs.

  • Canolfan Riviere reopened on 14 September.
  • Canolfan Marl reopened on 15 September
  • Conwy Work Opps projects phased reopening of sites from 16 September
  • Livability reopened on 14 September
  • Conwy Connect Venture Drama has restarted
  • CREST also open for service users

Our services are building based and we need to continue with social distancing, so we will not be able to offer the full level of services straight away.
For more information contact: disabilityadmin@conwy.gov.uk or 01492 575374.


Family Support Teams
The five local Family Support Teams (which includes Flying Start) are available to provide information, advice, and support for families during this time. They can be contacted Monday to Friday, 9am-5pm, but are working flexibly around families’ support needs. The contact details for the local teams are on the web page at www.conwy.gov.uk/familylife

Community Support Service Update
The Community Support Service was formed to react to the needs of our residents during the lockdown. Other organisations have established robust ways of supporting people during the pandemic and they will continue to deliver essential services in the coming months. As such, we are now able to allow our staff to return to their normal duties rather than delivering prescriptions and shopping.  The phone line will remain in place so that we can signpost residents to support as needed: (01492) 575544 or www.conwy.gov.uk/communitysupport

Shielded Residents
The Chief Medical Officer for Wales Dr Frank Atherton has confirmed people in Wales who are shielding will no longer need to do so after 16 August.
Shielding Update – easy read version 
Updated Welsh Government guidance and FAQs on shielding and protecting people defined on medical grounds as extremely vulnerable from coronavirus.
Updated Welsh Government guidance on how you can get food and essential supplies if you are shielding, self-isolating or a critical worker.

Galw Gofal
Galw Gofal is operating as usual, providing 24/7 emergency telecare and out of hours call monitoring service to help protect older or vulnerable people in their own homes. Galw Gofal is committed to helping our customers remain safe and well at this time.

Do you need advice or support due to coronavirus?
Help could be a click away: https://find-coronavirus-support.service.gov.wales/start 
You’ll find information about: what to do if you’re feeling unsafe where you live, or if you’re worried about someone else; going in to work; paying bills or being unemployed; getting food; getting medicines; having somewhere to live; mental health and wellbeing - including information for children. A risk assessment tool for Black, Asian and Ethnic Minority People is also available.  
You can use it for yourself or to help someone else.

Self-Isolation Payments
Following the UK Government’s decision to introduce payments for some individuals who will lose income as a result of being required to self-isolate, Welsh Government is currently exploring options for how such a scheme might work best in Wales.
Link to information about financial support for individuals: https://gov.wales/financial-support-for-individuals




Conwy County Borough Council has published FAQs for parents:  Frequently Asked Questions for Parents and Carers 
Welsh Government guidance on childcare for parents and childcare providers https://gov.wales/coronavirus-and-childcare-provision 

School Transport
School Transport FAQs at https://www.conwy.gov.uk/en/Resident/Education-and-Families/Schools/Provisions-in-schools-from-September-2020/transport.aspx
If you have any questions about back to school/college travel in September, please email home2school@conwy.gov.uk 

Childcare Offer
Wales’ Childcare Offer providing 30 hours of early education and care to the working parents of 3 and 4 year olds across Wales is set to reopen.
Welsh Government press release 
Written Statement: Restarting the Childcare Offer for Wales.

Free School Meals - school holidays
For children entitled to free school meals, we’ll make direct payments into parents’ bank accounts to buy food equivalent to the free school meal during school holidays. We’re writing to all parents who live with children entitled to free school meals with details on how to apply. The online form is available at www.conwy.gov.uk/covidfsm

Free School Meals – New Applications
Any families who think they may be eligible for free school meals, perhaps due to change in circumstance during the Covid-19 outbreak, you can apply online at: https://www.conwy.gov.uk/en/Resident/Benefits-and-grants/Education-Benefits/Free-School-Meals-in-Conwy-County-Borough.aspx



Car parks
All our car parks are open with pay and display.
You can pay by cash or card at the machine (including contactless). Pay machines will be cleaned regularly.
You can use your phone to pay for parking at all our car parks and on-street parking. No cash or contact needed. Extend your stay at long stay car parks. Get a reminder before your parking runs out. Download the PayByPhone app – registration is free and takes less than 30 seconds: https://bit.ly/3eHeOOi
Look around before you get out of your vehicle, so you can keep 2m away from other people.

Please follow these guidelines for your safety and to protect other users:

  • Keep your distance from other tenants to help limit the spread of the virus. Follow current government rules about social distancing. You should be a minimum of 2 metres/6 feet apart.
  • Do not share tools or any other equipment with any other allotment tenants.
  • Observe strict hygiene after touching site gates, locks or other communal items. Disinfect your hands after each use.
  • Allotments are for allotment tenants only. No groups are allowed on site and only people who live in your household can enter the site while you are there.
  • Please stay on your plot at all times and do not enter another plot under any circumstances.

Please do not visit the harbour office unless it is for an essential service, and please observe social distancing rules.

We have opened our slipways.
We recommend you carry out thorough safety and engine checks on your vessel before using it.  We will check paperwork to make sure vessels are registered and insured. 
Please make sure that you keep 2m social distance from anyone you don’t live with.

Most of our public right of way footpaths remain open. If you go out walking, please follow the current social distancing rules and keep your dog on a lead around sheep and lambs. List of closed footpaths: https://www.conwy.gov.uk/en/Resident/Leisure-sport-and-health/Coast-and-Countryside/Public-Rights-of-Way.aspx

Play Areas
These are now open. You will need to keep socially distanced and clean hands regularly. Please follow the signs to make this a safe and comfortable experience for everyone.

Outdoor Sports Courts
These are now open. Please contact your local leisure centre for more information or visit https://www.conwy.gov.uk/en/Resident/Leisure-sport-and-health/Leisure-Sport-and-Wellbeing.aspx

Parc Eirias
We are open.  Pre-booking is required for Parc Eirias athletics track and the James Alexander Barr outdoor tennis courts  


Crematorium and Cemeteries
The chapel at Colwyn Bay Crematorium is only open to immediate family members, with a maximum of 20 people. Mourners are advised to follow national guidelines on hygiene and social distancing. We are offering free webcasting of memorial services.
All burials will be a graveside service only for immediate family members only.
We are now able to offer scattering of ashes at Bron Y Nant crematorium and interring ashes at Bron Y Nant and all our cemetery sites. Social distancing guidelines apply.

Great Orme Tramway
We’re sorry to announce that the Tramway will not be open this year. This means that no trams will be running and Victoria Station, Halfway Station and the Great Orme Visitor Centre will remain closed.  We’re working on improving facilities and adding events to make 2021 better than ever.

Public Toilets
Our public toilets are open.  You will need to stick to social distancing and wash your hands well. Please follow the signs which will tell you where to wait and which way to walk. Some urinals, sinks and cubicles will be closed off – please do not try to use them.

Library Service
We have a Call and Collect service making library stock available in the safest possible way. You can complete an online form on the Council’s website at www.conwy.gov.uk/libraries or call us on 01492 576139 with your reading choices. The line is open Monday to Friday, 9am-5pm.   We will then contact you to arrange a time to collect your books from the library entrance at Area Libraries in Abergele, Colwyn Bay, Conwy, Llandudno and Llanrwst.  

Tourist Information Centres (TICs)
Llandudno and Conwy TICs will close at 4.30pm on Friday 23 October and will re-open on Monday 9 November.  Services are still available via e-mail at llandudnotic@conwy.gov.uk or conwytic@conwy.gov.uk and online at www.visitconwy.org.uk

Venue Cymru 
Venue Cymru will be used to accommodate an additional 350 beds to support Betsi Cadwaladr University Health Board’s response to COVID-19.  Conwy County Borough Council has named the temporary hospital Ysbyty Enfys, which is Welsh for rainbow hospital. 

Contact Tracing 
Information about Test, Trace and Protect is available at: https://gov.wales/coronavirus-covid-19-testing-your-questions

BSL Video
COVID 19 - information in British Sign Language (BSL): https://www.conwy.gov.uk/en/Council/Contact-Us/Sign.aspx


To ensure the safety of the public and staff, all Conwy County Borough Council buildings that are open to staff and/or the public have been risk assessed using the COVID-19 guidance provided by Welsh Government, in addition to the usual building risk assessments.

We would urge anyone who has any queries about the virus to visit the Public Health Wales website at phw.nhs.wales for the latest advice.

We are working closely with Public Health Wales, Betsi Cadwaladr University Health Board and the emergency services to ensure that appropriate and proportionate arrangements are in place.

We will continue to follow the guidance we receive from UK Government, Welsh Government and Public Health Wales.

Coronavirus information in other languages https://www.doctorsoftheworld.org.uk/coronavirus-information/


Business Wales COVID-19 Support for Business
Posted on 18/03/2020

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