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Home News News items Council Services Current Situation 06/08/20

Council Services Current Situation 06/08/20

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Council Services Current Situation 06/08/20

Coronavirus Covid-19

Community Support Service Update
The Community Support Service was formed to react to the needs of our residents during the lockdown. Since lockdown began, other organisations have established robust ways of supporting people during the pandemic and they will continue to deliver essential services in the coming months. As such, we are now able to allow our staff to return to their normal duties rather than delivering prescriptions and shopping.  Thanks to many pharmacies arranging deliveries for their customers we have stopped this service and, in line with the Welsh Government announcement regarding shielding, as from 16 August we’ll also end the delivery of shopping. 
The phone line will remain in place so that we can signpost residents to support as needed.


Test Trace Protect
Apply for a coronavirus test
Summary of the testing process - available in different languages
What happens when you are tested - easy read version
Coronavirus (COVID-19) testing: your questions


Support for businesses: www.conwy.gov.uk/business 
Keep Wales Safe at Work – information for employers and employees: https://businesswales.gov.wales/coronavirus-advice/keep-wales-safe-work
Practical resources to help employers keep their workforce safe at work: Business Wales Tool Kit


Planning, Licensing and Trading Standards
Walk-in services are temporarily suspended, please phone or email for advice, or to make an appointment.
- Planning Advice Service: (01492) 575247 / cynllunioplanning@conwy.gov.uk
- Licensing: (01492) 576626 / licensing@conwy.gov.uk
- Trading Standards: (01492) 574110 / trading.standards@conwy.gov.uk

Trading Standards
To protect against the risks to public health from Coronavirus, Welsh Government has issued legislation requiring certain businesses to close.  Those permitted to stay open must comply with specific requirements, for example distance between people. Businesses are urged to comply with the new requirements at: https://gov.wales/coronavirus-covid-19-closure-businesses-and-premises-0
The Welsh Government has also introduced legislation to make sure business are taking all reasonable measures to maintain physical distancing in the workplace. Information is available at:https://gov.wales/taking-all-reasonable-measures-maintain-physical-distancing-workplace
The Council’s Environmental Health and Trading Standards officers will be enforcing these regulations.  

How to work safely during the COVID-19 pandemic if you work or employ people a retail environment: Coronavirus workplace guidance

Holiday Accommodation
Links to information:
Welsh Government - regulations 
Welsh Government guidance for tourism businesses reopening 
Welsh Government - signage and poster templates
Business Wales – Tourism FAQs 
Visitor FAQs: https://www.visitconwy.org.uk/visitor-information/coronavirus-update

Food Safety
If you run a food business that has changed to operate as a takeaway or delivery service, Food Standards Agency guidance is available at https://www.food.gov.uk/business-guidance/food-safety-for-food-delivery and https://www.food.gov.uk/business-guidance/distance-selling-mail-order-and-delivery

Sunday Trading
To support the supermarkets efforts to help key workers and the vulnerable shop for essential food safely, the Council has taken steps to relax enforcement on Sunday trading rules.

Our public protection team have noticed an increase in complaints about garden bonfires.  Smoke can ruin neighbours’ enjoyment of their gardens, prevent them from opening their windows and hanging washing out and obscure visibility in the neighbourhood and on the road. Please consider others before lighting a bonfire.

As always, please be vigilant for scams. Guidance is available at: https://www.gov.uk/government/news/be-vigilant-against-coronavirus-scams
If you have information about a scam or think you are the victim of a scam contact Citizens Advice on 03444 77 2020 or online at https://www.citizensadvice.org.uk/cymraeg/consumer/scams/reporting-a-scam/


Registration Service
Marriage and Civil Partnership: We are now able to offer Notices of Marriage/Civil Partnership appointments, and we are able to conduct Civil Partnership and Marriages in the Register Office.
Registration of Births: we can only register babies born in the county of Conwy at present.
Copy certificates: Copy certificates can only be ordered over the telephone by calling (01492) 576525.
Registering a death: Death registration appointments will now only be completed over the phone. Please call (01492) 576525 to make an appointment.



Waste and Recycling
To keep our refuse and recycling collections going, we need your help in protecting our staff. 
If your household is self-isolating because someone has viral symptoms, please do not put your recycling out for collection for 14 days. After 14 days, if no one has symptoms, you can put out your recycling and we will take any extra that doesn’t fit in your trolibocs.
Don’t forget to wash your hands before you put out your bin and recycling containers, and again as soon as you bring them back in.
Mochdre Office is closed - the ERF Advice Team can be contacted on (01492) 575337 or email erf@conwy.gov.uk

Kerbside Collections
Our textiles and electricals collection service is operating, with our partner Crest. https://www.conwy.gov.uk/en/Resident/Recycling-and-Waste/Which-container-should-I-use.aspx

Household Recycling Centres
You can now book an appointment to visit our Household Recycling Centres. We've made slots available for 4 weeks. Each household is allowed up to 3 visits to the sites per calendar month, to make sure that everyone who wants to use the centres can get an appointment.
Book online at https://www.conwy.gov.uk/en/Resident/Recycling-and-Waste/Recycling-banks-and-household-recycling-centres/Book-an-appointment-for-the-Household-Recycling-Centre.aspx

Mobile Recycling Centres
Our mobile recycling centre service restarted on Saturday 4 July, but with some changes.
To keep residents and staff safe, you need to book an appointment - we’ve made slots available for Cerrigydrudion on 4 July, Llanrwst on 11 July and Llangernyw on 18 July.  Each household is allowed one visit to one of the three sites per month, to make sure that everyone who wants to use the centres can get an appointment.
Book online: http://www.conwy.gov.uk/en/Resident/Recycling-and-Waste/Recycling-banks-and-household-recycling-centres/Book-an-appointment-for-the-Mobile-Recycling-Centre.aspx

Bulky Waste Collection Service
Our bulky waste collection service has restarted, with our partner Crest.  
You can book your collection at www.conwy.gov.uk/bulkywaste
Thank you for holding on to your unwanted items until we could restart this service.


Bodlondeb and Coed Pella 
In the interest of public health and safety Council Offices are closed to the public. If you have any queries relating to Council services please call 01492 574000 or visit www.conwy.gov.uk for details on how to access essential services.

Committee Meetings
Some committee meeting have been postponed, you can check whether a meeting is taking place at https://modgoveng.conwy.gov.uk/mgCalendarMonthView.aspx?GL=1&bcr=1

We are unable to accept payments by cheque at present, and any cheques received will not be processed or returned during this on-going situation. Customers can continue to make their payments using our other payment methods available. More Information at: www.conwy.gov.uk/payments

Revenue and Benefits Service
The face-to-face service has closed. Contact us on 01492 576491 or visit our web site at www.conwy.gov.uk/benefits

Blue Badges
You can apply for and/or renew a Blue Badge online at https://www.gov.uk/apply-blue-badge
We are currently unable to offer face-to-face assessments for new Blue Badge applications and re-applications. We are only able to conduct assessments by phone on 01492 577800.  Please note, Conwy’s parking teams will not issue Penalty Charge Notices on Blue Badges that have expired this year - enforcement will be suspended until at least 30 September 2020.



Welfare Rights Advice Line
The welfare rights advice line provides advice on all aspects of benefits and is open to all Conwy residents.  Monday to Thursday 9am to 5pm and Friday 9am to 4.45pm.  Telephone 01492 576605 or email welfare.rights@conwy.gov.uk

Homeless Prevention Service 
We’re putting in place urgent arrangements to protect those at the most acute end of homelessness.  This will help people move off the streets so they can protect themselves and others. We’re working with all of our partners to provide additional facilities so that those without a home are safe, have access to temporary accommodation, good sanitation, access to food and clean water, and can safely self-isolate.  
Any person homeless or threatened with homelessness can contact us between 9.30am and 5.15pm on 0300 124 0050 or email housingsolutions@conwy.gov.uk  
The emergency out of hours number is 0300 123 3079.

Social Care
Social Care teams are continuing to deliver services to the public.  We’re following the latest government advice, this means sometimes we might be working slightly differently, for example making contact by phone rather than face-to-face, if it is appropriate. 
Learning disability day services at Canolfan Marl, Canolfan Riviere; adult residential service at Melverley; Children’s Clubs, and work opportunities are closed.
The Single Point of Access for health and social care is open and staff are available to assist you. Telephone 0300 456 1111 (Monday to Thursday 9am-4.45pm and Fridays 9am-4.15pm) or email: wellbeing@conwy.gov.uk 
The Community Wellbeing team are available to help you navigate www.dewis.wales to find out about support and groups in your community.
The Emergency Duty Team (EDT) provide information and support to individuals who need to contact Social Services outside normal working hours. The Team is only able to deal with emergency situations that cannot wait until the next day. Telephone 0300 123 3079 (Monday to Friday 5pm-9am and Saturday, Sunday and Bank Holidays 9am-9am).
For information about the advice and support available for adults, children, families and carers please visit https://www.conwy.gov.uk/en/Resident/Social-Care-and-Wellbeing/Social-Care-and-Wellbeing.aspx

Family Support Teams
The five local Family Support Teams (which includes Flying Start) are available to provide information, advice, and support for families during this time. They can be contacted Monday to Friday, 9am-5pm, but are working flexibly around families’ support needs. The contact details for the local teams are on the web page at www.conwy.gov.uk/familylife

Community Support Service Update
The Community Support Service was formed to react to the needs of our residents during the lockdown. Since lockdown began, other organisations have established robust ways of supporting people during the pandemic and they will continue to deliver essential services in the coming months. As such, we are now able to allow our staff to return to their normal duties rather than delivering prescriptions and shopping.  Thanks to many pharmacies arranging deliveries for their customers we have stopped this service and, in line with the Welsh Government announcement regarding shielding, as from 16 August we’ll also end the delivery of shopping. 
The phone line will remain in place so that we can signpost residents to support as needed: (01492) 575544 or www.conwy.gov.uk/communitysupport

Shielded Residents
The Chief Medical Officer for Wales Dr Frank Atherton has confirmed people in Wales who are shielding will no longer need to do so after 16 August.
Shielding Update – easy read version

Guidance for those at increased risk: https://gov.wales/people-increased-risk-coronavirus
Current guidance for those shielding: https://gov.wales/guidance-on-shielding-and-protecting-people-defined-on-medical-grounds-as-extremely-vulnerable-from-coronavirus-covid-19-html

Galw Gofal
Galw Gofal is operating as usual, providing 24/7 emergency telecare and out of hours call monitoring service to help protect older or vulnerable people in their own homes. Galw Gofal is committed to helping our customers remain safe and well at this time.

Do you need advice or support due to coronavirus?
Help could be a click away: https://find-coronavirus-support.service.gov.wales/start 
You’ll find information about: what to do if you’re feeling unsafe where you live, or if you’re worried about someone else; going in to work; paying bills or being unemployed; getting food; getting medicines; having somewhere to live; mental health and wellbeing - including information for children. A risk assessment tool for Black, Asian and Ethnic Minority People is also available.  
You can use it for yourself or to help someone else.




The Welsh Government Minister for Education has announced ‘back to school’ plans for September: https://gov.wales/education-minister-announces-back-school-plans-september

Schools are welcoming all pupils back in September 2020 with the expectation that all pupils will have returned to school by Monday 14th September.  Conwy County Borough Council has published FAQs for parents to provide as much information as possible about how schools will function when they reopen: Frequently Asked Questions for Parents and Carers

Information on examinations and assessments, including A levels, during the coronavirus pandemic: https://gov.wales/examinations-and-assessments-coronavirus 
Welsh Government guidance on childcare for parents and childcare providers https://gov.wales/coronavirus-and-childcare-provision 

Childcare Offer
Wales’ Childcare Offer providing 30 hours of early education and care to the working parents of 3 and 4 year olds across Wales is set to reopen.
Welsh Government press release
Written Statement: Restarting the Childcare Offer for Wales.

Free School Meals
For children entitled to free school meals, we’ll make direct payments into parents’ bank accounts to buy food equivalent to the free school meal. We’re writing to all parents who live with children entitled to free school meals with details on how to apply. The online form is available at www.conwy.gov.uk/covidfsm
The free school meal allowance will now continue during school holidays, as well as term time, until schools re-open or to the end of August if required.

Free School Meals – New Applications
Any families who think they may be eligible for free school meals, perhaps due to change in circumstance during the Covid-19 outbreak, you can apply online at: https://www.conwy.gov.uk/en/Resident/Benefits-and-grants/Education-Benefits/Free-School-Meals-in-Conwy-County-Borough.aspx



Car parks
All our car parks are open with pay and display.
You can pay by cash or card at the machine (including contactless). Pay machines will be cleaned regularly.
You can use your phone to pay for parking at all our car parks and on-street parking. No cash or contact needed. Extend your stay at long stay car parks. Get a reminder before your parking runs out. Download the PayByPhone app – registration is free and takes less than 30 seconds: https://bit.ly/3eHeOOi
Look around before you get out of your vehicle, so you can keep 2m away from other people.

Please follow these guidelines for your safety and to protect other users:

  • Keep your distance from other tenants to help limit the spread of the virus. Follow current government rules about social distancing. You should be a minimum of 2 metres/6 feet apart.
  • Do not share tools or any other equipment with any other allotment tenants.
  • Observe strict hygiene after touching site gates, locks or other communal items. Disinfect your hands after each use.
  • Allotments are for allotment tenants only. No groups are allowed on site and only people who live in your household can enter the site while you are there.
  • Please stay on your plot at all times and do not enter another plot under any circumstances.

Please do not visit the harbour office unless it is for an essential service, and please observe social distancing rules.

We have opened our slipways.
We recommend you carry out thorough safety and engine checks on your vessel before using it.  We will check paperwork to make sure vessels are registered and insured. 
Please make sure that you keep 2m social distance from anyone you don’t live with.

Most of our public right of way footpaths remain open. If you go out walking, please follow the current social distancing rules and keep your dog on a lead around sheep and lambs. List of closed footpaths: https://www.conwy.gov.uk/en/Resident/Leisure-sport-and-health/Coast-and-Countryside/Public-Rights-of-Way.aspx

Play Areas
We will start to open our play areas from Monday 20 July. You will need to keep socially distanced and clean hands regularly.  Equipment will be safety checked before we open it to the public. Please follow the signs to make this a safe and comfortable experience for everyone.

Outdoor Sports Courts
Outdoor sports courts in Wales can reopen in line with national guidelines. Over the next few weeks, we will be focusing on how we can re-open our outdoor sports courts. Booking and pre-payment will be essential, so please email hamdden.leisure@conwy.gov.uk

Outdoor Fitness Classes
We will be launching some outdoor fitness classes at Eirias, Llandudno Junction, Abergele and Dyffryn Conwy, starting Tuesday 21st July.  Booking is essential. More info at: https://www.conwy.gov.uk/en/Resident/Leisure-sport-and-health/Conwy-Outdoor-Fitness-Classes-Programme.aspx

Parc Eirias
We are opening the Parc Eirias athletics track and the James Alexander Barr outdoor tennis courts from Monday 29 June.  Pre-booking is required.

Leisure Centres
Our leisure centres will begin reopening from 11 August 2020. 
FAQs: https://www.conwy.gov.uk/en/Resident/Leisure-sport-and-health/COVID-Leisure-FAQs.aspx

Crematorium and Cemeteries
The chapel at Colwyn Bay Crematorium is only open to immediate family members, with a maximum of 20 people. Mourners are advised to follow national guidelines on hygiene and social distancing. We are offering free webcasting of memorial services.
All burials will be a graveside service only for immediate family members only.
We are now able to offer scattering of ashes at Bron Y Nant crematorium and interring ashes at Bron Y Nant and all our cemetery sites. Social distancing guidelines apply.

Great Orme Tramway
We are postponing the opening of our 2020 season until further notice.  This means that no trams will be running and Victoria Station, Halfway Station and the Great Orme Visitor Centre will remain closed.

Public Toilets
We are starting to reopen our public toilets from Tuesday 7 July. We are aiming to have most of our toilets open by the end of July, opening when it is safe to do so. You will need to stick to social distancing and wash your hands well. Please follow the signs which will tell you where to wait and which way to walk. Some urinals, sinks and cubicles will be closed off – please do not try to use them.
Toilets will be open from 9am to 5pm and will be cleaned regularly.
We will update our website regularly with information on which toilets are open.

Libraries: Call and Collect Service
We have launched a Call and Collect service making library stock available in the safest possible way. You can complete an online form on the Council’s website at www.conwy.gov.uk/libraries or call us on 01492 576139 with your reading choices. The line is open Monday to Friday, 9am-5pm.   We will then contact you to arrange a time to collect your books from the library entrance at Area Libraries in Abergele, Colwyn Bay, Conwy, Llandudno and Llanrwst. (The service will be available soon at our community libraries). 
Drop boxes at a number of locations for library members to return their books. Visit www.conwy.gov.uk/libraries
We are updating our on-line offer daily, including books and magazines. Follow @ConwyLibraries on facebook for activities and updates. 

Tourist Information Centres (TICs)
Llandudno Tourist Information Centre in the Victoria Shopping Centre, Llandudno has reopened.  Opening times are 9.30am-1pm and 2pm-4.30pm Monday to Saturday, and 10:30am-1pm and 2pm-4pm on Sundays.
Conwy Tourist Information Centre has reopened.  Opening times are Monday to Saturday 10am-1pm a 2pm- 5pm.
Services are available by phone, or email and online at www.visitconwy.org.uk

Visitor FAQs: https://www.visitconwy.org.uk/visitor-information/coronavirus-update

Welsh Government has issued guidance for the safe and phased reopening of tourism businesses. For more information, visit https://www.visitconwy.org.uk/

Venue Cymru and Theatr Colwyn
Venue Cymru and Theatr Colwyn are not staging shows or screening films. The restaurant and café bar are closed.   
Venue Cymru will be used to accommodate an additional 350 beds to support Betsi Cadwaladr University Health Board’s response to COVID-19.  Conwy County Borough Council has named the temporary hospital Ysbyty Enfys, which is Welsh for rainbow hospital. 

Contact Tracing 
Information about Test, Trace and Protect is available at: https://gov.wales/coronavirus-covid-19-testing-your-questions

BSL Video
COVID 19 - information in British Sign Language (BSL): https://www.conwy.gov.uk/en/Council/Contact-Us/Sign.aspx

App launched to track and trace coronavirus
First Minister Mark Drakeford and NHS Wales are appealing to the Welsh public to download a new COVID Symptom Tracker app to help the NHS response to COVID-19 in Wales. People across Wales are being asked to log their daily symptoms to help build a clearer picture of how the virus is affecting people. The app is for everyone, not just those who are experiencing symptoms. Data from the COVID-19 Symptom Tracker app will be shared daily with the Welsh Government and NHS Wales. The app is available to download from the Apple App Store and Google Play from the links at https://covid.joinzoe.com/


To ensure the safety of the public and staff, all Conwy County Borough Council buildings that are open to staff and/or the public have been risk assessed using the COVID-19 guidance provided by Welsh Government, in addition to the usual building risk assessments.

We would urge anyone who has any queries about the virus to visit the Public Health Wales website at phw.nhs.wales for the latest advice.

We are working closely with Public Health Wales, Betsi Cadwaladr University Health Board and the emergency services to ensure that appropriate and proportionate arrangements are in place.

We will continue to follow the guidance we receive from UK Government, Welsh Government and Public Health Wales.

Coronavirus information in other languages https://www.doctorsoftheworld.org.uk/coronavirus-information/


Posted on 18/03/2020

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