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Home News News items Council Services Current Situation 25/01/22

Council Services Current Situation 25/01/22

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Council Services Current Situation 25/01/22

Coronavirus Covid-19 

Welsh Government (20/01/22): Phased easing of Covid restrictions to continue – First Minister | GOV.WALES

Alert Level 2
Welsh Government: Alert level 2: summary | GOV.WALES 
Alert level 2 – frequently asked questions: https://gov.wales/alert-level-2-frequently-asked-questions 
Easy read version: https://gov.wales/new-rules-wales-21-january-2022-coronavirus-easy-read 
Guidance for the public: https://gov.wales/alert-level-2-guidance-public  

Tenancy Hardship Grant 
Grant to support tenants who have gone into rent arrears as a result of a loss of income due to COVID-19.  To find out more and to apply visit: Tenancy Hardship Grant - Conwy County Borough Council

Business Grants
Welsh Government COVID-19 Business Grants - Funding for retail, hospitality, leisure and tourism businesses affected by the move to alert level 2 announced by the First Minister in December. 
- Non Domestic Rates (NDR) Emergency Grant 
Discretionary Business Support Emergency Grant 
The registration process for the NDR linked grants opened 13/01/22.  More information: COVID Business Grants January 2022 - Conwy County Borough Council 
Welsh Government Written Statement (14/01/22): Written Statement: Emergency Covid Financial Support - Changes to ERF Eligibility Criteria and Sole Traders Grant Award (14 January 2022) | GOV.WALES 

Welsh Government Statement (25/02/22): Self-isolation period reduced | GOV.WALES
Self-isolation – updated guidance: Self-isolation | GOV.WALES 
Contact tracing – what to do if you test positive: Contact tracing: if you have tested positive | GOV.WALES 
Contact tracing – what to do if you are identified as a close contact: Contact tracing: if you are identified as a close contact | GOV.WALES

Covid Pass 
How to get your Covid Pass: Get your NHS COVID Pass | GOV.WALES 
Using the NHS COVID Pass to access premises and events in Wales: Use the NHS COVID Pass to attend large events and venues | GOV.WALES  
Using the NHS COVID Pass for international travel: Use the NHS COVID Pass for international travel | GOV.WALES

Betsi Cadwaladr University Health Board - Vaccination Information and Online Booking: COVID-19 Vaccination Information 
Public Health Wales: COVID-19 vaccination information 
Public Health Wales: FAQs about Covid-19 vaccines

Lateral Flow Tests 
Order them for home delivery at Get rapid lateral flow COVID-19 tests if you do not have symptoms | GOV.WALES 
Lateral Flow Tests are also available for collection at local pharmacies, Conwy's Libraries, and the following leisure centres: Llandudno Swimming Centre; Llandudno Junction Leisure Centre;  James Alexander Barr Tennis Centre; Abergele Leisure Centre; and Hwb yr Hen Ysgol Llanrwst.  
Betsi Cadwaladr University Health Board: Lateral Flow Self-test kits 
Welsh Government: How to get regular COVID-19 lateral flow tests to stop the spread of coronavirus

Get a Covid (PCR) Test 
If you have symptoms book a PCR test at: Get tested for coronavirus (COVID-19) | GOV.WALES 
List of test centres in North Wales: Book a COVID-19 Test - Betsi Cadwaladr University Health Board (nhs.wales)
Summary of the testing process - available in different languages.

Test Trace Protect 
The NHS Wales Test, Trace, Protect service will contact you if you’ve tested positive for coronavirus or it’s been confirmed that you have had close contact with someone who has coronavirus.  The NHS Wales Test, Trace, Protect service is there to support you through the process, particularly if you’re vulnerable or if you have concerns about self-isolation.
If you’ve been contacted by the Test, Trace, Protect service and you have any questions, please email TTP-Enquiries@conwy.gov.uk or phone (01492) 574500 from 9am to 7pm, 7 days a week.  

International Travel 
Welsh Government (25/01/22): Written Statement: International Travel (25 January 2022) | GOV.WALES
Welsh Government: Rules for international travel to and from Wales: coronavirus | GOV.WALES 
Using the NHS COVID Pass for international travel: Use the NHS COVID Pass for international travel | GOV.WALES

Coronavirus Data
Public Health Wales publishes an interactive daily dashboard of data about coronavirus cases across Wales, broken down by health board and local authority area.

  • The bi-weekly local authority review of coronavirus cases is available under the Local Authority tab. 
  • Data for more localised areas is available under the Cases by MSOA tab.

NHS COVID-19 app 
People across Wales and England are being urged to download the NHS COVID-19 app to help stop the spread of coronavirus and protect themselves and their loved ones as case numbers rise. The app features are:

  • Alert: lets you know the level of coronavirus risk in your postcode district
  • Trace: get alerted if you’ve been near other app users who have tested
  • Check-in: get alerted if you have recently visited a venue where you may have come into contact with coronavirus
  • Symptoms: check if you have coronavirus symptoms and see if you need to order a free test
  • Test: helps you book a test and get your result quickly
  • Isolate: keep track of your self-isolation countdown and access relevant advice

The app will support the NHS Wales Test, Trace, Protect service and will work alongside the existing manual contact tracing system. 
More info: NHS COVID-19 app | GOV.WALES


Welsh Government (30/12/21): Emergency COVID financial support for businesses (30 December 2021) | GOV.WALES

Business Rates 
The face-to-face service is currently closed.  Contact us on (01492) 576609 or visit our web site at www.conwy.gov.uk/Businessrates

Business Advice 
Conwy Business Support Team visit Home - Conwy Business Centre or email: business@conwy.gov.uk  
Keep Wales Safe at Work – information for employers and employees: Keep Wales Safe at Work | Business Wales (gov.wales)
Updated Welsh Government guidance on taking all reasonable measures to minimise the risk of exposure to coronavirus in workplaces and premises open to the public.  
Business Wales COVID-19 Support for Business 
Practical resources to help employers keep their workforce safe at work: Business Wales Tool Kit 

Planning, Licensing and Trading Standards
Walk-in services are suspended, please phone or email for advice, or to make an appointment.
- Planning Advice Service: (01492) 575247 / cynllunioplanning@conwy.gov.uk 
- Licensing: (01492) 576626 / licensing@conwy.gov.uk 
- Trading Standards: (01492) 574110 / trading.standards@conwy.gov.uk

Trading Standards
The Welsh Government has introduced legislation to make sure business are taking all reasonable measures to maintain physical distancing in the workplace. Information is available at: Alert level 0: guidance for employers, businesses and organisations | GOV.WALES
The Council’s Environmental Health and Trading Standards officers will be enforcing these regulations.  

Retailers guidance: Retailers: coronavirus guidance | GOV.WALES
How to work safely during the COVID-19 pandemic if you work or employ people a retail environment: Coronavirus workplace guidance 

Food Safety
If you run a food business that has changed to operate as a takeaway or delivery service, Food Standards Agency guidance is available at Food safety for food delivery | Food Standards Agency and Distance selling, mail order and delivery | Food Standards Agency 


Waste and Recycling
05/01/22: Our recycling and waste crews are affected by Covid-related absence.  If your recycling collection has been missed, we’re sorry we can’t return for it at the moment. You can put out extra recycling next week – please sort it the same as your trolibocs and make sure it’s easy for the crews to see inside (no black sacks). 

To keep our refuse and recycling collections going, we need your help in protecting our staff. 
If your household is self-isolating because someone has viral symptoms, please do not put your recycling out for collection for 14 days. After 14 days, if no one has symptoms, you can put out your recycling and we will take any extra that doesn’t fit in your trolibocs. Don’t forget to wash your hands before you put out your bin and recycling containers, and again as soon as you bring them back in. Mochdre Office is closed - the ERF Advice Team can be contacted on (01492) 575337 or email erf@conwy.gov.uk

Kerbside Collections
Our textiles and electricals collection service is operating, with our partner Crest: Which container should I use? (conwy.gov.uk)

Bulky Waste Collection Service
Our bulky waste collection service is operating, with our partner Crest.  
You can book your collection at www.conwy.gov.uk/bulkywaste 

Household Recycling Centres
You can now book an appointment to visit our Household Recycling Centres. Each household is allowed up to 3 visits to the sites per calendar month, to make sure that everyone who wants to use the centres can get an appointment.
Book online at Household Recycling Centres 

Bodlondeb and Coed Pella 
In the interest of public health and safety Council Offices are closed to the public. If you have any queries relating to Council services please call 01492 574000 or visit Online (conwy.gov.uk) for details on how to access essential services.

Committee Meetings
You can check whether a meeting is taking place at: Conwy Local Democracy : Meetings, agendas, and minutes

We are unable to accept payments by cheque at present, and any cheques received will not be processed or returned during this on-going situation. Customers can continue to make their payments using our other payment methods available. More Information at: www.conwy.gov.uk/payments

Revenue and Benefits Service
The face-to-face service is currently closed. Contact us on 01492 576491 or visit our web site at www.conwy.gov.uk/benefits

Council Tax
The face-to-face service is currently closed.  Contact us on (01492) 576607 or visit our web site at: Council Tax - Conwy County Borough Council

Blue Badges
You can apply for and/or renew a Blue Badge online at: Apply for or renew a Blue Badge - GOV.UK (www.gov.uk)
We are currently unable to offer face-to-face assessments for new Blue Badge applications and re-applications. We are only able to conduct assessments by phone on 01492 577800.  

Registration Service
Marriage and Civil Partnership: We are now able to offer Notices of Marriage/Civil Partnership appointments, and we are able to conduct Civil Partnership and Marriages in the Register Office.
Registration of Births: we can register babies.
Copy certificates: Copy certificates can only be ordered over the telephone by calling (01492) 576525.
Registering a death: Death registration appointments will now only be completed over the phone. Please call (01492) 576525 to make an appointment.


Welfare Rights Advice Line
The welfare rights advice line provides advice on all aspects of benefits and is open to all Conwy residents.  Monday to Thursday 9am to 5pm and Friday 9am to 4.45pm.  Telephone 01492 576605 or email welfare.rights@conwy.gov.uk

Homeless Prevention Service 
The Conwy Housing Solutions team are continuing to deliver services to the public.  We’re following the latest government advice, to ensure everyone has access to accommodation and able to stay safe during this time.  This also means we are working slightly differently, for example making contact by phone rather than face-to-face.  We continue to work with all of our partners to provide accommodation and support to ensure that everyone has access to a safe place to stay. 
We are also doing all our usual homeless prevention work for anyone threatened with homelessness due to rent and mortgage arrears, received notice, or been asked to leave their home.  We are encouraging anyone experiencing problems with their housing to contact us for advice and assistance.

  • Any person homeless or threatened with homelessness can contact us Monday to Thursday 8:45am-5:15pm, and Friday 8:45am-4:45pm on 0300 124 0050 or email housingsolutions@conwy.gov.uk  
  • The emergency out of hours number is 0300 123 3079.  

Social Care
Social Care teams are continuing to deliver services to the public.  We’re following the latest government advice, this means sometimes we might be working slightly differently, for example making contact by phone rather than face-to-face, if it is appropriate. 

  • The Single Point of Access for health and social care is open and staff are available to assist you. Telephone 0300 456 1111 (Monday to Thursday 9am-4.45pm and Fridays 9am-4.15pm) or email: wellbeing@conwy.gov.uk
  • The Community Wellbeing team are available to help you navigate www.dewis.wales to find out about support and groups in your community.
  • The Emergency Duty Team (EDT) provide information and support to individuals who need to contact Social Services outside normal working hours. The Team is only able to deal with emergency situations that cannot wait until the next day. Telephone 0300 123 3079 (Monday to Friday 5pm-9am and Saturday, Sunday and Bank Holidays 9am-9am).

For information about the advice and support available for adults, children, families and carers please visit: Social Care and Wellbeing - Conwy County Borough Council

Disability Services - Day and Work Opportunities
To minimise risk and ensure that we are complying with Welsh Government guidance, we are continuing to operate a limited day and work opportunities service for people with learning disabilities and a limited service in relation to our children with disabilities clubs.  
Referrals to Disability Services have increased, resulting in a waiting list for Social Work and Occupational Therapy Assessment. If you are not attending services at the moment and you want to discuss restarting or want to pursue an alternative provision, please get in touch at disabilityadmin@conwy.gov.uk  or 01492 575374. 
We are reviewing the situation as government guidance changes and hope to further ease restrictions as things continue to improve.

Family Support Teams
The five local Family Support Teams (which includes Flying Start) are available to provide information, advice, and support for families during this time. They can be contacted Monday to Friday, 9am-5pm, but are working flexibly around families’ support needs. The contact details for the local teams are on the web page at www.conwy.gov.uk/familylife 

Shielded Residents
Welsh Government (23/12/21): Written Statement: Advice to people who are Clinically Extremely Vulnerable (23 December 2021) | GOV.WALES
Welsh Government (02/12/21): Written Statement: Sharing data in relation to the Shielding Patient List (2 December 2021) | GOV.WALES 

Galw Gofal
Galw Gofal is operating as usual, providing 24/7 emergency telecare and out of hours call monitoring service to help protect older or vulnerable people in their own homes. Galw Gofal is committed to helping our customers remain safe and well at this time.

Do you need advice or support due to coronavirus?
Help could be a click away: Find support if you’re affected by coronavirus | GOV.WALES
You’ll find information about: what to do if you’re feeling unsafe where you live, or if you’re worried about someone else; going in to work; paying bills or being unemployed; getting food; getting medicines; having somewhere to live; mental health and wellbeing - including information for children. A risk assessment tool for Black, Asian and Ethnic Minority People is also available.  
You can use it for yourself or to help someone else.

Self-Isolation Payments
Eligible individuals are entitled to a Self-Isolation Support Payment or discretionary support payment. This is to support people on low incomes who are unable to work from home if they are told to self-isolate by the NHS Wales Test, Trace, Protect service (TTP) and will lose income as a result. For more information and to apply visit www.conwy.gov.uk/selfisolation 
The Welsh Government’s self-isolation support scheme will increase from £500 to £750 (from 7 August 2021): Self-isolation support payment increased to £750 | GOV.WALES 
Apply at Self Isolation Support Payment (conwy.gov.uk)   
Link to information about financial support for individuals: Financial support for individuals | Sub-topic | GOV.WALES

Winter Fuel Support Scheme
Working-age Welsh households on universal credit or certain other Welfare Benefits will be offered a £100 one-off payment this winter to help with fuel bills. Applicants will also need to be the fuel bill payer at the property. We will be writing to people who are in receipt of Council Tax Reduction and on the qualifying income of:

  • Income Support
  • Income Based Job Seekers Allowance
  • Income Based Employment and Support Allowance
  • Universal Credit 
  • Working Tax Credits 

More information can be found at: Winter Fuel Support Scheme - Conwy County Borough Council

BCUHB: COVID-19 Public Volunteer programme - Betsi Cadwaladr University Health Board (nhs.wales) 
Community and voluntary Support Conwy: CVSC - Home 


Welsh Government (05/01/22): Written Statement: Return to schools and colleges (5 January 2022) | GOV.WALES

School Transport 
If you have any questions about back to school/college travel, please email home2school@conwy.gov.uk 

Free School Meals 
Welsh Government has made funding available for a free school meal allowance of £19.50 per week per entitled learner to make the free school meal provision available during school holidays throughout the 2021 to 2022 financial year. 
Eligible learners will receive a payment of £39.00 for the Christmas holiday fortnight on Thursday 16 December 2021.

Free School Meals – New Applications 
Any families who think they may be eligible for free school meals can apply online at: Free School Meals in Conwy County Borough

Early Years, Childcare and Conwy Family Information Service
The Early Years and Childcare Team and Conwy Family Information Service provide information to families on childcare including the Childcare Offer, Early Years Education, Assisted places and Emergency funding. The Childcare Offer provides 30 hours of combined Early Education and care to the working parents of 3 and 4 year olds.
Childcare (Guidance and Services): Childcare: coronavirus | Sub-topic | GOV.WALES 
Conwy Family Information Service also provides information to families and professionals on a wide range of services, organisations and activities. For more information phone 01492 577850 email plant.children@conwy.gov.uk or visit www.conwy.gov.uk/children


Car Parks
Our car parks are open with pay and display. You can pay by cash or card at the machine (including contactless). Pay machines will be cleaned regularly. You can use your phone to pay for parking at all our car parks and on-street parking. No cash or contact needed. Extend your stay at long stay car parks. Get a reminder before your parking runs out. Download the PayByPhone app – registration is free and takes less than 30 seconds: https://bit.ly/3eHeOOi  
Look around before you get out of your vehicle, so you can keep 2m away from other people. 

Please follow these guidelines for your safety and to protect other users:

  • Keep your distance from other tenants to help limit the spread of the virus. Follow current government rules about social distancing. You should be a minimum of 2 metres/6 feet apart.
  • Do not share tools or any other equipment with any other allotment tenants.
  • Observe strict hygiene after touching site gates, locks or other communal items. Disinfect your hands after each use.
  • Allotments are for allotment tenants only. No groups are allowed on site and only people who live in your household can enter the site while you are there.
  • Please stay on your plot at all times and do not enter another plot under any circumstances.

If you go out walking, please follow the current social distancing rules and keep your dog on a lead around sheep and lambs.  
Current temporary path closures: Public Rights of Way - Conwy County Borough Council

Play Areas 
These are open. You will need to keep socially distanced and clean hands regularly. Please follow the signs to make this a safe and comfortable experience for everyone.

Crematorium and Cemeteries 
A maximum of 30 people (including family members) can attend a service in our chapels.
A maximum of 50 people (including family members) can attend an outside funeral in Conwy cemeteries.
Mourners must follow rules on face coverings, hygiene and 2m social distancing. 

Public Toilets 
Most of our public toilets are open. 
These toilets are currently closed: Public Toilets (conwy.gov.uk)

Parc Eirias 
The outdoor 4G pitch and the performance gym are now open.  Pre-booking is required at: Online Booking (leisurecloud.net)  
The Parc Eirias athletics track is open.  Pre-booking is required at: Online Booking (leisurecloud.net) More information at: Athletics Track (conwy.gov.uk)  
The James Alexander Barr outdoor tennis courts are open.  Pre-booking is required at: Online Booking (leisurecloud.net) More information at: James Alexander Barr Tennis Centre (conwy.gov.uk)

Leisure Centres
Gyms, swimming pools and indoor classes are now open. 
Book your sessions online at Book online (conwy.gov.uk) 
FAQs at COVID Leisure FAQ's (conwy.gov.uk) 

Youth Service –  for young people aged 11-25.
Open for information, advice and face to face sessions. Currently running a pre book system for targeted projects, community outreach, multi activities and trip. Our youth centres are open for hire and small group youth sessions. Get in touch for more information: 01492 575100, email youthservice@conwy.gov.uk Facebook, Twitter and Instagram @GIConwyYS

Tourist Information Centres 
Llandudno Tourist Information Centre, Victoria Shopping Centre, Llandudno is open. Opening times are 9.30am-1pm and 2pm-5pm Monday to Saturday. We can be contacted by emailing llandudnotic@conwy.gov.uk 
Conwy Tourist Information Centre, Muriau Buildings, Conwy is open. Opening times are Monday to Saturday 10am-1pm and 2pm-4pm. We can be contacted by emailing conwytic@conwy.gov.uk 
Information on visiting the area safely can be found on our website www.visitconwy.org.uk  
Our online shop is open Welsh gifts from Visit Conwy (shopconwy.wales) where you will find a huge array of publications, walking guides and maps for sale to help plan your future visit and an excellent range of Welsh gifts, souvenirs and produce.

Library Services 
Libraries are open, you don’t need to make an appointment. Our opening hours are available here and you can call us 01492 576139 or email library@conwy.gov.uk for details. 

Venue Cymru is currently closed until Friday 21 January. For full schedule details visit www.venuecymru.co.uk and for all enquiries call the box office on 01492 872000 or e mail info@venuecymru.co.uk 
Theatr Colwyn and Oriel Colwyn are currently open on days when cinema screenings are due to take place and will open one hour before the screening. For programme details please visit www.theatrcolwyn.co.uk 
Please note that customers aged 18 or over attending events at Venue Cymru or Theatr Colwyn must provide a Covid Pass or proof by text or email from the NHS of a recent negative Lateral Flow Test taken at least 24hrs before the screening date. All customers over 12 years must wear a face covering during your visit, including whilst seated in the auditorium.
Theatre tickets and gift vouchers for Venue Cymru and Theatr Colwyn can also be purchased in person from Porth Eirias reception desk in Colwyn Bay, Monday-Saturday, 10am-5pm.   


BSL Video 
COVID 19 - information in British Sign Language (BSL): Welcome to the InterpretersLive! Service for BSL users - Conwy County Borough Council

To ensure the safety of the public and staff, all Conwy County Borough Council buildings that are open to staff and/or the public have been risk assessed using the COVID-19 guidance provided by Welsh Government, in addition to the usual building risk assessments.

We would urge anyone who has any queries about the virus to visit the Public Health Wales for the latest advice.

We are working closely with Public Health Wales, Betsi Cadwaladr University Health Board and the emergency services to ensure that appropriate and proportionate arrangements are in place.

We will continue to follow the guidance we receive from UK Government, Welsh Government and Public Health Wales.


Posted on 18/03/2020

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