We use cookies to make this site simpler. By browsing our pages you are accepting our use of cookies. Find out more on our cookies and privacy page.
Essential Website Maintenance – Thursday 9th January 2020

We will be carrying out essential website maintenance in the afternoon which will affect some functionality. We apologise in advance for any inconvenience the work may cause and will do all we can to keep disruption to an absolute minimum.
Home News News items Council Services Current Situation 29/05/20

Council Services Current Situation 29/05/20

Summary (optional)
start content

Council Services Current Situation 29/05/20

Coronavirus Covid-19



The Welsh Government has announced a package of support for businesses in Wales through the Coronavirus pandemic.  
Details available on our website at: https://www.conwy.gov.uk/en/Business/Business-Rates/Welsh-Government-Business-Grants.aspx

Conwy Farm Assistance Scheme
Have you experience in agriculture? Or, are you a farmer in need of assistance?
We are creating a database of volunteers willing to help and assist on our farms, if needed.
If you have agricultural experience, and are willing to assist on farms in Conwy, please register today. Contact Rhys on rhys.evans@conwy.gov.uk (01492) 576671 or 07733 013328 for more information.

Planning, Licensing and Trading Standards
Walk-in services are temporarily suspended, please phone or email for advice, or to make an appointment.

Trading Standards
To protect against the risks to public health from Coronavirus, Welsh Government has issued legislation requiring certain businesses to close.  Those permitted to stay open must comply with specific requirements, for example distance between people. Businesses are urged to comply with the new requirements at: https://gov.wales/coronavirus-covid-19-closure-businesses-and-premises-0
The Welsh Government has also introduced legislation to make sure business are taking all reasonable measures to maintain physical distancing in the workplace. Information is available at:https://gov.wales/taking-all-reasonable-measures-maintain-physical-distancing-workplace
The Council’s Environmental Health and Trading Standards officers will be enforcing these regulations.  

Holiday Accommodation
Caravan Parks are one of the businesses that appear in the list of non-essential businesses that must shut.  But there’s an exemption for people that live permanently in caravan parks or are staying in caravan parks as interim abodes, where their primary residence is not available, they can continue to do so.  
Guidance for people running holiday accommodation has been published by the Welsh Government. It covers hotel, guest and self-catering accommodation: https://gov.wales/sites/default/files/publications/2020-03/coronavirus-guidance-for-holiday-accommodation-businesses.pdf

Food Safety
If you run a food business that has changed to operate as a takeaway or delivery service, Food Standards Agency guidance is available at https://www.food.gov.uk/business-guidance/food-safety-for-food-delivery and https://www.food.gov.uk/business-guidance/distance-selling-mail-order-and-delivery

Sunday Trading
To support the supermarkets efforts to help key workers and the vulnerable shop for essential food safely, the Council has taken steps to relax enforcement on Sunday trading rules.

Our public protection team have noticed an increase in complaints about garden bonfires.  Smoke can ruin neighbours’ enjoyment of their gardens, prevent them from opening their windows and hanging washing out and obscure visibility in the neighbourhood and on the road. Please consider others before lighting a bonfire.

As always, please be vigilant for scams. Guidance is available at: https://www.gov.uk/government/news/be-vigilant-against-coronavirus-scams
If you have information about a scam or think you are the victim of a scam contact Citizens Advice on 03444 77 2020 or online at https://www.citizensadvice.org.uk/cymraeg/consumer/scams/reporting-a-scam/


Registration Service
Marriage, Civil Partnership and other Discretionary Ceremonies: Conwy Registration Service has taken the decision to cease conducting Marriage, Civil Partnership or other Discretionary Ceremonies (e.g. Renewal of Vows; Baby Naming etc.) at the Register Office and at any Licensed Venue in Conwy until further notice. Notices of marriage/civil partnership will be deferred until further notice. Anyone who has already made a booking may contact Conwy Registration Service by emailing: registration.services@conwy.gov.uk

Registration of Births: Birth registration appointments will now be deferred until further notice. Customers can now make a claim for Child Benefit or Universal Credit prior to the birth being registered.

Copy certificates: Copy certificates can only be ordered over the telephone by calling (01492) 576525.

Registering a death: Death registration appointments will now only be completed over the phone. Please call (01492) 576525 to make an appointment.



Litter Bins
We are temporarily removing some public litter bins from use. Bins located in areas away from shops and parks will be covered over. This is so staff can be moved to other duties to support to vital Council services.
We will continue to empty dog bins and remove fly tipping.

Waste and Recycling
To keep our refuse and recycling collections going, we need your help in protecting our staff. 
If your household is self-isolating because someone has viral symptoms, please do not put your recycling out for collection for 14 days. After 14 days, if no one has symptoms, you can put out your recycling and we will take any extra that doesn’t fit in your trolibocs.
Don’t forget to wash your hands before you put out your bin and recycling containers, and again as soon as you bring them back in.
Our partners Crest will not be collecting pink or purple recycling bags at the moment. 
Our Saturday mobile recycling centres will not be running until further notice, in line with Government guidance.
Mochdre Office is closed - the ERF Advice Team can be contacted on (01492) 575337 or email erf@conwy.gov.uk

Household Recycling Centres
You can now book an appointment to visit our Household Recycling Centres, which reopen on Tuesday 26 May. We’ve made slots available for the next 4 weeks. Book online at https://www.conwy.gov.uk/en/Resident/Recycling-and-Waste/Recycling-banks-and-household-recycling-centres/Book-an-appointment-for-the-Household-Recycling-Centre.aspx
Each household is allowed one visit per month, to make sure that everyone who wants to use the centres can get an appointment.
We should still only make essential journeys. Before you book an appointment, could you use our usual kerbside collections, green waste collection or bulky waste collection instead?

Bulky Waste Collection Service
Our bulky waste collection service is starting again on Monday 1 June, with our partner Crest.  
You can book your collection at www.conwy.gov.uk/bulkywaste
Thank you for holding on to your unwanted items until we could restart this service.

Bodlondeb and Coed Pella 
In the interest of public health and safety Council Offices are closed to the public. If you have any queries relating to Council services please call 01492 574000 or visit www.conwy.gov.uk for details on how to access essential services.

We are unable to accept payments by cheque at present, and any cheques received will not be processed or returned during this on-going situation.  
Customers can continue to make their payments using our other payment methods available. More Information at: www.conwy.gov.uk/payments

Revenue and Benefits Service
The face-to-face service has closed. Contact us on 01492 576491 or visit our web site at www.conwy.gov.uk/benefits

Blue Badges
You can apply for and/or renew a Blue Badge online at https://www.gov.uk/apply-blue-badge
We are currently unable to offer face-to-face assessments for new Blue Badge applications and re-applications. We are only able to conduct assessments by phone on 01492 577800.  Please note, Conwy’s parking teams will not issue Penalty Charge Notices on Blue Badges that have expired this year - enforcement will be suspended until at least 30 September 2020.



Welfare Rights Advice Line
The welfare rights advice line provide advices on all aspects of benefits and is open to all Conwy residents.  Monday to Thursday 9am to 5pm and Friday 9am to 4.45pm.  Telephone 01492 576605 or email welfare.rights@conwy.gov.uk

Homeless Prevention Service 
We’re putting in place urgent arrangements to protect those at the most acute end of homelessness.  This will help people move off the streets so they can protect themselves and others. We’re working with all of our partners to provide additional facilities so that those without a home are safe, have access to temporary accommodation, good sanitation, access to food and clean water, and can safely self-isolate.  
Any person homeless or threatened with homelessness can contact us between 9.30am and 5.15pm on 0300 124 0050 or email housingsolutions@conwy.gov.uk  
The emergency out of hours number is 0300 123 3079.

Social Care
Social Care teams are continuing to deliver services to the public.  We’re following the latest government advice, this means sometimes we might be working slightly differently, for example making contact by phone rather than face-to-face, if it is appropriate. 
Learning disability day services at Canolfan Marl, Canolfan Riviere, Children’s Clubs and work opportunities are closed.

The Single Point of Access Team deal with enquiries and referrals for teams in Adult Social Services. Telephone 0300 456 1111 (Monday to Thursday 9am-4.45pm and Fridays 9am-4.15pm) or email: wellbeing@conwy.gov.uk

The Emergency Duty Team (EDT) provide information and support to individuals who need to contact Social Services outside normal working hours. The Team is only able to deal with emergency situations that cannot wait until the next day. Telephone 0300 123 3079 (Monday to Friday 5pm-9am and Saturday, Sunday and Bank Holidays 9am-9am).

For information about the advice and support available for adults, children, families and carers please visit https://www.conwy.gov.uk/en/Resident/Social-Care-and-Wellbeing/Social-Care-and-Wellbeing.aspx

Family Support Teams
The five local Family Support Teams are available to provide information, advice, and support for families during this time. They can be contacted Monday to Friday, 9am-5pm, but are working flexibly around families’ support needs. The contact details for the local teams are on the web page at www.conwy.gov.uk/familycentres-contact

Community Support
Do you know someone in need, or self-isolating? There are a number of people ready to help with shopping, collecting prescriptions and other support.  Find out what support is available by phoning  (01492) 575544 or visit www.conwy.gov.uk/communitysupport

Shielded Residents
Residents who have received a shielding letter from Welsh Government and who do not have family or friends able to assist them can contact the Community Support line on (01492) 575544 or the Council switchboard on (01492) 574000 for help from Conwy’s shielding team.

Galw Gofal
Galw Gofal is operating as usual, providing 24/7 emergency telecare and out of hours call monitoring service to help protect older or vulnerable people in their own homes. Galw Gofal is committed to helping our customers remain safe and well at this time.


If you are a key worker and are not able to arrange childcare for your children, Conwy Council’s schools will offer this to you. We must insist that if you are a keyworker and are able to provide alternative childcare provision for your children that you do this. For example, if only one parent is a key worker and another is at home, or not working that day, then you keep your child at home rather than send them to school. 

Key workers whose children normally attend a Conwy school will be able to access childcare facilities in their current schools Click here for more information

Welsh Government guidance on childcare for parents and childcare providers https://gov.wales/coronavirus-and-childcare-provision

Information about school closures and exam cancellations at: https://www.conwy.gov.uk/en/Resident/School-Closures-and-Cancellation-of-Examinations.aspx 

Childcare Assistance Scheme
Are you a key worker with a pre-school child?
If so the new C-CAS (Coronavirus - Childcare Assistance Scheme) may be just what you are looking for. The advice is if children can stay safely in their home they should.  However, if you are a single parent and a key worker, or if you and your partner are both key workers and you are unable to look after your child at home while you work, you are entitled to free Childcare during the COVID-19 outbreak.  
To find out how to apply contact your Childcare provider.  If you are a new key worker with a pre-school child and are looking for Childcare please contact Conwy Family Information Service on 01492 577850 or email us at plant.children@conwy.gov.uk 

Free School Meals
For children entitled to free school meals, we’ll make direct payments into parents’ bank accounts to buy food equivalent to the free school meal. We’re writing to all parents who live with children entitled to free school meals with details on how to apply. The online form is available at www.conwy.gov.uk/covidfsm
The free school meal allowance will now continue during school holidays, as well as term time, until schools re-open or to the end of August if required.

Free School Meals – New Applications
Any families who think they may be eligible for free school meals, perhaps due to change in circumstance during the Covid-19 outbreak, you can apply online at: https://www.conwy.gov.uk/en/Resident/Benefits-and-grants/Education-Benefits/Free-School-Meals-in-Conwy-County-Borough.aspx



Car Parks
We have closed some car parks to help prevent the spread of the virus by discouraging gatherings. List of closed car parks at https://www.conwy.gov.uk/en/Resident/Parking-Roads-and-Travel/Parking-and-Permits/Car-parks-closed.aspx
All other car parks are free for local residents to use to get essential shopping or prescriptions. 

Visiting your allotment counts as your daily exercise, as set out by the government of 23 March.
Please follow these guidelines for your safety and to protect other users:

  • Keep your distance from other tenants to help limit the spread of the virus. Follow current government rules about social distancing. You should be a minimum of 2 metres/6 feet apart.
  • Do not share tools or any other equipment with any other allotment tenants.
  • Observe strict hygiene after touching site gates, locks or other communal items. Disinfect your hands after each use.
  • Allotments are for allotment tenants only. No groups are allowed on site and only people who live in your household can enter the site while you are there.
  • Please stay on your plot at all times and do not enter another plot under any circumstances.

Slipways and jetties on our promenades, foreshores and at the harbour are closed. 
We are not taking any new bookings for leisure craft or visitor moorings, except for emergency refuge.
The harbour staff continue to support the commercial fishing industry, maintain the estuary marker buoys and infrastructure and respond to any emergency within the harbour limits.
Please do not visit the harbour office unless it is for an essential service, and observe social distancing rules.

Leaving home to exercise 
Link to Welsh Government guidance: https://gov.wales/leaving-home-exercise-guidance

Open Spaces
You are entitled to leave home to exercise. You can walk, run or cycle from your home address. Please protect our staff, emergency services and each other by not making unnecessary journeys. 

Most of our public right of way footpaths remain open. If you go out walking, please follow the current social distancing rules and keep your dog on a lead around sheep and lambs. List of closed footpaths: https://www.conwy.gov.uk/en/Resident/Leisure-sport-and-health/Coast-and-Countryside/Public-Rights-of-Way.aspx

Play Areas
We have closed all play areas in the interests of public safety. Parks will remain open for the time being - please be responsible and keep to social distancing guidelines.

Crematorium and Cemeteries
The chapel at Colwyn Bay Crematorium is only open to immediate family members, with a maximum of 20 people. Mourners are advised to follow national guidelines on hygiene and social distancing.
All burials will be a graveside service only for immediate family members only.
We are offering free webcasting of memorial services.

Great Orme Tramway
We are postponing the opening of our 2020 season until further notice.  This means that no trams will be running and Victoria Station, Halfway Station and the Great Orme Visitor Centre will remain closed.

Public Toilets
We have closed our public toilets across Conwy county, so we can prioritise cleaning and resources across our facilities and keep vital services going.  We don’t take any decision to close council facilities lightly, but our absolute priority is the health and welfare of the public and our staff as the country deals with the impact of the coronavirus.

Leisure Centres
All Conwy County Borough leisure centres are closed.  We will be freezing all Direct Debit payments for fitness memberships and swimming lessons, effective immediately. We will not be making any collections on your direct debits until centres reopen. You don't need to do anything. We will contact you when collections are going to be remade. Any pre-paid memberships such as annual memberships will be carried forward when the centres re-open.

Library Services 
All Conwy County Borough libraries are closed. All items are being renewed automatically and there will be no overdue charges.
Following the First Minister’s announcement on 8 May, Conwy’s staff are currently preparing for a phased re-opening of library services.  We are focussing on gradually reinstating the home library service to our most vulnerable customers, and exploring the possibility of providing a call and collect service.  We are updating our on-line offer daily, including books and magazines. Follow @ConwyLibraries on facebook for activities and updates.

Tourist Information Centres (TICs)
Conwy Council’s Tourist Information Centres are closed. Services are available by phone, or email and online at www.visitconwy.org.uk

Westlife have announced the cancellation of their shows in June and July, this includes the Colwyn Bay show on 5 July.
Little Mix have announced the cancellation of their summer shows, this includes the Colwyn Bay Show on 11 July.

Venue Cymru and Theatr Colwyn
Venue Cymru and Theatr Colwyn are not staging shows or screening films. The restaurant and café bar are closed.   
Venue Cymru will be used to accommodate an additional 350 beds to support Betsi Cadwaladr University Health Board’s response to COVID-19.  Conwy County Borough Council has named the temporary hospital Ysbyty Enfys, which is Welsh for rainbow hospital. 

Local Assessment Centres
Llandudno Junction Leisure Centre and Hwb Yr Hen Ysgol Fitness Suite in Llanrwst are to be used as Local Assessment Centres as part of BCUHB’s efforts to support GPs and primary care services.  Local Assessment Centres are not testing centres. They do not offer testing for COVID-19, and patients are seen by appointment only.  Read more about how Local Assessment Centres work at: https://bcuhb.nhs.wales/news/health-board-news/local-assessment-centres-to-support-community-based-care-across-north-wales/

Planning for difficult times ahead
Discussions are underway to create a temporary storage facility for the deceased in North Wales. The North Wales Resilience Forum, which is leading on contingency planning for the area during the Covid-19 outbreak, is arranging for a facility to be set up in Mochdre. More information: https://www.conwy.gov.uk/en/Spotlight/Press-Releases/Planning-for-difficult-times-ahead.aspx

Testing Centre
A North Wales drive-through testing centre will open this week at Builder Street West in Llandudno. Only key workers displaying symptoms of the virus will be referred to the drive-through at present. These include staff from the NHS, police, fire and ambulance services; care homes and other critical local authority staff.  More info: https://www.conwy.gov.uk/en/Spotlight/Press-Releases/North-Wales-drive-through-centre-to-increase-testing-capacity.aspx 

Contact Tracing 
Information about Test, Trace and Protect is available at: https://gov.wales/coronavirus-covid-19-testing-your-questions

Committee Meetings
Some committee meeting have been postponed, you can check whether a meeting is taking place at https://modgoveng.conwy.gov.uk/mgCalendarMonthView.aspx?GL=1&bcr=1


BSL Video
COVID 19 - information in British Sign Language (BSL): https://www.conwy.gov.uk/en/Council/Contact-Us/Sign.aspx

App launched to track and trace coronavirus
First Minister Mark Drakeford and NHS Wales are appealing to the Welsh public to download a new COVID Symptom Tracker app to help the NHS response to COVID-19 in Wales. People across Wales are being asked to log their daily symptoms to help build a clearer picture of how the virus is affecting people. The app is for everyone, not just those who are experiencing symptoms. Data from the COVID-19 Symptom Tracker app will be shared daily with the Welsh Government and NHS Wales. The app is available to download from the Apple App Store and Google Play from the links at https://covid.joinzoe.com/


To help us protect as many people in our community as possible, we’d urge the public to contact us by phone or online.

We would urge anyone who has any queries about the virus to visit the Public Health Wales website at phw.nhs.wales for the latest advice.

We are working closely with Public Health Wales, Betsi Cadwaladr University Health Board and the emergency services to ensure that appropriate and proportionate arrangements are in place to respond to this rapidly developing situation.

We will continue to follow the guidance we receive from UK Government, Welsh Government and Public Health Wales.

Coronavirus information in other languages https://www.doctorsoftheworld.org.uk/coronavirus-information/


Posted on 18/03/2020

In this section

Drag side panels here (optional)
end content

Find your nearest schools, hospitals, council services and more