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Home News News items Council Services Current Situation 24/06/22

Council Services Current Situation 24/06/22

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Council Services Current Situation 24/06/22

Coronavirus Covid-19 
Welsh Government (24/06/22): Wales extends COVID-19 testing throughout July | GOV.WALES 
Welsh Government (24/06/22): Written Statement: Test Trace Protect (TTP)Transition (24 June 2022) | GOV.WALES 
Welsh Government Coronavirus Guidance: Coronavirus (COVID-19) | Topic | GOV.WALES

Welsh Government: COVID-19 vaccination booster | GOV.WALES  
Welsh Government (19/05/22): Written Statement: Interim JCVI advice about the autumn 2022 Covid-19 vaccination programme (19 May 2022) | GOV.WALES
Betsi Cadwaladr University Health Board - Vaccination Information and Online Booking: COVID-19 Vaccination Information 
Public Health Wales: COVID-19 vaccination information 
Public Health Wales: FAQs about Covid-19 vaccines 

Get tested for coronavirus (COVID-19) 
Free lateral flow will be available to people that are showing symptoms of coronavirus (high temperature a new, continuous cough, a loss or change to your sense of smell or taste) until 31 July 2022. Wales extends COVID-19 testing throughout July | GOV.WALES
More information at Get tested for coronavirus (COVID-19) | GOV.WALES  

Self-isolation – updated guidance: Self-isolation | GOV.WALES  
Contact tracing – what to do if you test positive: Contact tracing: if you have tested positive | GOV.WALES 
Contact tracing – what to do if you are identified as a close contact: Contact tracing: if you are identified as a close contact | GOV.WALES

Test Trace Protect 
The NHS Wales Test, Trace, Protect service will contact you if you’ve tested positive for coronavirus or it’s been confirmed that you have had close contact with someone who has coronavirus.  The NHS Wales Test, Trace, Protect service is there to support you through the process, particularly if you’re vulnerable or if you have concerns about self-isolation.
If you’ve been contacted by the Test, Trace, Protect service and you have any questions, please email or phone (01492) 574500 from 9am to 7pm, 7 days a week.  

NHS COVID-19 app 
The NHS COVID-19 app is an important part of our Test Trace Protect programme to control the spread of COVID-19. The app is used, alongside traditional contact tracing, to notify users if they come into contact with someone who later tests positive for coronavirus.
More info: NHS COVID-19 app | GOV.WALES 

Covid Pass 
Welsh Government (28/02/22): Written Statement: NHS Covid Pass update (28 February 2022) | GOV.WALES
How to get your Covid Pass: Get your NHS COVID Pass | GOV.WALES 
How to get a Covid pass exemption: Get an NHS COVID Pass exemption | GOV.WALES 
Using the NHS COVID Pass for international travel: Use the NHS COVID Pass for international travel | GOV.WALES 

International Travel 
Welsh Government (14/03/22): Written Statement: International Travel (14 March 2022) | GOV.WALES
Welsh Government: Rules for international travel to and from Wales: coronavirus | GOV.WALES 
Using the NHS COVID Pass for international travel: Use the NHS COVID Pass for international travel | GOV.WALES

Coronavirus Data 
Public Health Wales publishes an interactive daily dashboard of data about coronavirus cases across Wales, broken down by health board and local authority area. 
- The bi-weekly local authority review of coronavirus cases is available under the Local Authority tab. 
- Data for more localised areas is available under the Cases by MSOA tab.


Welsh Government Coronavirus Guidance: Coronavirus (COVID-19) | Topic | GOV.WALES

Business Rates 
Contact us on (01492) 576609 or visit our web site at

Business Advice 
Conwy Business Support Team visit: Home - Conwy Business Centre or email:  
Keep Wales Safe at Work – information for employers and employees: Keep Wales Safe at Work | Business Wales (
Business Wales: Covid-19 Business Support Finder | Business Wales (
Practical resources to help employers keep their workforce safe at work: Business Wales Tool Kit 

Planning, Building Control and Local Land Charges
Please phone or email for advice, or to make an appointment.
- Planning Advice Service: (01492) 575247 /
- Building Control: (01492) 574172
- Local Land Charges: 01492 576094

Licensing and Trading Standards
Please phone or email for advice, or to make an appointment.
- Licensing: (01492) 576626 / 
- Trading Standards: (01492) 574110 /

Trading Standards
The Welsh Government has introduced legislation to make sure business are taking all reasonable measures to maintain physical distancing in the workplace. Information is available at: Alert level 0: guidance for employers, businesses and organisations | GOV.WALES
The Council’s Environmental Health and Trading Standards officers will be enforcing these regulations.  

Food Safety 
If you run a food business that has changed to operate as a takeaway or delivery service, Food Standards Agency guidance is available at Food safety for food delivery | Food Standards Agency and Distance selling, mail order and delivery | Food Standards Agency 


Waste and Recycling
To keep our refuse and recycling collections going, we need your help in protecting our staff. 
If your household is self-isolating because someone has viral symptoms, please do not put your recycling out for collection for 14 days. After 14 days, if no one has symptoms, you can put out your recycling and we will take any extra that doesn’t fit in your trolibocs. Don’t forget to wash your hands before you put out your bin and recycling containers, and again as soon as you bring them back in. Mochdre Office is closed - the ERF Advice Team can be contacted on (01492) 575337 or email

Kerbside Collections
Our textiles and electricals collection service is operating, with our partner Crest: Which container should I use? (

Bulky Waste Collection Service
Our bulky waste collection service is operating, with our partner Crest.  
You can book your collection at 

Household Recycling Centres
You can now book an appointment to visit our Household Recycling Centres. Each household is allowed up to 3 visits to the sites per calendar month, to make sure that everyone who wants to use the centres can get an appointment.
Book online at Household Recycling Centres 

Coed Pella 
A face-to-face service is available by appointment: Coed Pella - Conwy County Borough Council

Bodlondeb Council Offices are closed to the public. If you have any queries relating to Council services please call 01492 574000 or visit Online ( for details on how to access essential services.

Committee Meetings
You can check whether a meeting is taking place at: Conwy Local Democracy : Meetings, agendas, and minutes

We are unable to accept payments by cheque at present, and any cheques received will not be processed or returned during this on-going situation. Customers can continue to make their payments using our other payment methods available. More Information at:

Revenue and Benefits Service
Contact us on 01492 576491 or visit our web page at

Council Tax
Contact us on (01492) 576607 or visit our web page at: Council Tax - Conwy County Borough Council

Blue Badges
You can apply for and/or renew a Blue Badge online at: Apply for or renew a Blue Badge - GOV.UK ([!--Start--]

Blue Badge Support 
If you require assistance with your blue badge application, please contact the Blue Badge team on 01492 577800 to make an appointment.   

Registration Service
Marriage and Civil Partnership: We are now able to offer Notices of Marriage/Civil Partnership appointments, and we are able to conduct Civil Partnership and Marriages in the Register Office.
Registration of Births: we can register babies.
Copy certificates: Copy certificates can only be ordered over the telephone by calling (01492) 576525.
Registering a death: Please call (01492) 576525 to make an appointment.


Welfare Rights Advice Line
The welfare rights advice line provides advice on all aspects of benefits and is open to all Conwy residents.  Monday to Thursday 9am to 5pm and Friday 9am to 4.45pm.  Telephone 01492 576605 or email

Homeless Prevention Service 
The Conwy Housing Solutions team continue to deliver services to the public.  We are doing all our usual homeless prevention work for anyone threatened with homelessness due to rent and mortgage arrears, received notice, or been asked to leave their home.  We are encouraging anyone experiencing problems with their housing or homelessness to contact us for advice and assistance.
- Any person homeless or threatened with homelessness can contact us Monday to Thursday 8:45am-5:15pm, and Friday 8:45am-4:45pm on 0300 124 0050 or email  
- The emergency out of hours number is 0300 123 3079 
From the 14 March the duty service will re-open to the public at Coed Pella offices on an appointment only basis.  To book an appointment please use this link: Conwy Housing Solutions Appointments

Social Care
Social Care teams are continuing to deliver services to the public in line with the latest Welsh Government advice. We may contact you by telephone, or arrange a face-to-face appointment if it is safe to do so.  
- The Single Point of Access for health and social care is open and staff are available to assist you. Telephone 0300 456 1111 (Monday to Thursday 9am-4.45pm and Fridays 9am-4.15pm) or email: 
- The Community Wellbeing team are available to help you navigate to find out about support and groups in your community. 
- The Emergency Duty Team (EDT) provide information and support to individuals who need to contact Social Services outside normal working hours. The Team is only able to deal with emergency situations that cannot wait until the next day. Telephone 0300 123 3079 (Monday to Friday 5pm-9am and Saturday, Sunday and Bank Holidays 9am-9am). 
For information about the advice and support available for adults, children, families and carers please visit: Social Care and Wellbeing - Conwy County Borough Council

Disability Services - Day and Work Opportunities
To minimise risk and ensure that we are complying with Welsh Government guidance, we are continuing to operate a limited day and work opportunities service for people with learning disabilities and a limited service in relation to our children with disabilities clubs.  
Referrals to Disability Services have increased, resulting in a waiting list for Social Work and Occupational Therapy Assessment. If you are not attending services at the moment and you want to discuss restarting or want to pursue an alternative provision, please get in touch at  or 01492 575374. 
We are reviewing the situation as government guidance changes and hope to further ease restrictions as things continue to improve.

Family Support Teams
The five local Family Support Teams (which includes Flying Start) are available to provide information, advice, and support for families during this time. They can be contacted Monday to Friday, 9am-5pm, but are working flexibly around families’ support needs. The contact details for the local teams are on the web page at 

Shielded Residents
Welsh Government (updated 17/03/22): Guidance on protecting people defined on medical grounds as clinically extremely vulnerable from coronavirus (COVID-19) – previously known as ‘shielding’ | GOV.WALES 

Galw Gofal
Galw Gofal is operating as usual, providing 24/7 emergency telecare and out of hours call monitoring service to help protect older or vulnerable people in their own homes. Galw Gofal is committed to helping our customers remain safe and well at this time.

Do you need advice or support due to coronavirus?
Help could be a click away: Find support if you’re affected by coronavirus | GOV.WALES
You’ll find information about: what to do if you’re feeling unsafe where you live, or if you’re worried about someone else; going in to work; paying bills or being unemployed; getting food; getting medicines; having somewhere to live; mental health and wellbeing - including information for children. A risk assessment tool for Black, Asian and Ethnic Minority People is also available.  
You can use it for yourself or to help someone else. 

Financial support for individuals
Short guide (COVID-19): Financial support for individuals: short guide (COVID-19) | GOV.WALES

Self-Isolation Payments
Eligible individuals are entitled to a Self-Isolation Support Payment or discretionary support payment. This is to support people on low incomes who are unable to work from home if they are told to self-isolate by the NHS Wales Test, Trace, Protect service (TTP) and will lose income as a result. For more information and to apply visit 

BCUHB: COVID-19 Public Volunteer programme - Betsi Cadwaladr University Health Board ( 
Community and voluntary Support Conwy: CVSC - Home 


Welsh Government (05/05/22): Written Statement: Public Health Advice for Schools: Coronavirus (5 May 2022) | GOV.WALES

School Transport 
If you have any questions about back to school/college travel, please email 

Free School Meals 
Welsh Government has made funding available for a free school meal allowance of £19.50 per week per entitled learner to make the free school meal provision available during school holidays up to 31 August 2022. 
Eligible learners will receive a payment of £19.50 for the Whitsun holiday on Thursday 26 May 2022.

Free School Meals – New Applications 
Any families who think they may be eligible for free school meals can apply online at: Free School Meals in Conwy County Borough

Early Years, Childcare and Conwy Family Information Service
The Early Years and Childcare Team and Conwy Family Information Service provide information to families on childcare including the Childcare Offer, Early Years Education, Assisted places and Emergency funding. The Childcare Offer provides 30 hours of combined Early Education and care to the working parents of 3 and 4 year olds.
Childcare (Guidance and Services): Childcare: coronavirus | Sub-topic | GOV.WALES 
Conwy Family Information Service also provides information to families and professionals on a wide range of services, organisations and activities. For more information phone 01492 577850 email or visit


Car Parks
Our car parks are open with pay and display. You can pay by cash or card at the machine (including contactless). Pay machines will be cleaned regularly. You can use your phone to pay for parking at all our car parks and on-street parking. No cash or contact needed. Extend your stay at long stay car parks. Get a reminder before your parking runs out. Download the PayByPhone app – registration is free and takes less than 30 seconds:  
Look around before you get out of your vehicle, so you can keep 2m away from other people. 

Please follow these guidelines for your safety and to protect other users:

  • Keep your distance from other tenants to help limit the spread of the virus. Follow current government rules about social distancing. You should be a minimum of 2 metres/6 feet apart.
  • Do not share tools or any other equipment with any other allotment tenants.
  • Observe strict hygiene after touching site gates, locks or other communal items. Disinfect your hands after each use.
  • Allotments are for allotment tenants only. No groups are allowed on site and only people who live in your household can enter the site while you are there.
  • Please stay on your plot at all times and do not enter another plot under any circumstances.

If you go out walking, please follow the current social distancing rules and keep your dog on a lead around sheep and lambs.  
Current temporary path closures: Public Rights of Way - Conwy County Borough Council

Play Areas 
These are open. You will need to keep socially distanced and clean hands regularly. Please follow the signs to make this a safe and comfortable experience for everyone.

Crematorium and Cemeteries 
The chapel at Colwyn Bay Crematorium is now able to accept up to 100 mourners. 
There is no limit on the number of people who can attend burials.

Public Toilets 
Most of our public toilets are open. 
These toilets are currently closed: Public Toilets (

Parc Eirias 
The outdoor 4G pitch and the performance gym are now open.  Pre-booking is required at: Online Booking (  
The Parc Eirias athletics track is open.  Pre-booking is required at: Online Booking ( More information at: Athletics Track (  
The James Alexander Barr outdoor and indoor tennis courts are open.  Pre-booking is required at: Online Booking ( More information at: James Alexander Barr Tennis Centre (

Leisure Centres
Gyms, swimming pools and indoor classes are now open. 
Book your sessions online at Book online ( 
FAQs at COVID Leisure FAQ's ( 

Youth Service –  for young people aged 11-25.
Open for information, advice and face to face sessions. Currently running a pre book system for targeted projects, community outreach, multi activities and trip. Our youth centres are open for hire and small group youth sessions. Get in touch for more information: 01492 575100, email Facebook, Twitter and Instagram: @GIConwyYS

Tourist Information Centres 
Llandudno Tourist Information Centre, Victoria Shopping Centre, Llandudno is open. Opening times are 9.30am-1pm and 2pm-5pm Monday to Saturday. We can be contacted by emailing 
Conwy Tourist Information Centre, Muriau Buildings, Conwy is open. Opening times are Monday to Saturday 10am-1pm and 2pm-4pm. We can be contacted by emailing 
Information on visiting the area safely can be found on our website  
Our online shop is open Welsh gifts from Visit Conwy ( where you will find a huge array of publications, walking guides and maps for sale to help plan your future visit and an excellent range of Welsh gifts, souvenirs and produce.

Library Services 
Libraries are open, you don’t need to make an appointment. Our opening hours are available here and you can call us 01492 576139 or email for details. 

Venue Cymru - for full schedule details visit and for all enquiries call the box office on 01492 872000 or e mail 
Theatr Colwyn and Oriel Colwyn - for programme details please visit 
Theatre tickets and gift vouchers for Venue Cymru and Theatr Colwyn can also be purchased in person from Porth Eirias reception desk in Colwyn Bay, Monday-Saturday, 10am-5pm.   


BSL Video 
COVID 19 - information in British Sign Language (BSL): Welcome to the InterpretersLive! Service for BSL users - Conwy County Borough Council

To ensure the safety of the public and staff, all Conwy County Borough Council buildings that are open to staff and/or the public have been risk assessed using the COVID-19 guidance provided by Welsh Government, in addition to the usual building risk assessments.

We would urge anyone who has any queries about the virus to visit the Public Health Wales for the latest advice.

We are working closely with Public Health Wales, Betsi Cadwaladr University Health Board and the emergency services to ensure that appropriate and proportionate arrangements are in place.

We will continue to follow the guidance we receive from UK Government, Welsh Government and Public Health Wales.


Posted on 18/03/2020

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