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Home News News items Council Services Current Situation 20/01/21

Council Services Current Situation 20/01/21

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Council Services Current Situation 20/01/21

Coronavirus Covid-19

Welsh Government 20/01/21:  Update on General Qualifications in 2021
Critical Worker Provision January 2021: FAQ to Parent / Carers January 2021 (conwy.gov.uk)

Betsi Cadwaladr University Health Board: COVID-19 Vaccination Information 
Welsh Government Written Statement: COVID-19 Vaccine Deployment Data in Wales   
Welsh Government Press Release: Second COVID-19 vaccine arrives in Wales 
Public Health Wales: COVID-19 vaccination information 
Public Health Wales: FAQs about Covid-19 vaccines

Alert Level 4
Welsh Government: First Minister’s statement 
Welsh Government: First Minister’s written statement  
Welsh Government: Level 4 FAQs 
Welsh Government: Leaving your home and seeing other people in alert level four  
Welsh Government Written Statement (shielding): New Advice to those who are clinically extremely vulnerable 

Test Trace Protect
Apply for a coronavirus test
Summary of the testing process - available in different languages
What happens when you are tested - easy read version
Coronavirus (COVID-19) testing: your questions

List of test centres in North Wales: https://bcuhb.nhs.wales/covid-19/book-a-covid-19-test/

Coronavirus Data
Public Health Wales publishes an interactive daily dashboard of data about coronavirus cases across Wales, broken down by health board and local authority area.

  • The bi-weekly local authority review of coronavirus cases is available under the Local Authority tab. 
  • Data for more localised areas is available under the Cases by MSOA tab.

NHS COVID-19 app 
People across Wales and England are being urged to download the NHS COVID-19 app to help stop the spread of coronavirus and protect themselves and their loved ones as case numbers rise. The app features are:

  • Alert: lets you know the level of coronavirus risk in your postcode district
  • Trace: get alerted if you’ve been near other app users who have tested
  • Check-in: get alerted if you have recently visited a venue where you may have come into contact with coronavirus
  • Symptoms: check if you have coronavirus symptoms and see if you need to order a free test
  • Test: helps you book a test and get your result quickly
  • Isolate: keep track of your self-isolation countdown and access relevant advice

The app will support the NHS Wales Test, Trace, Protect service and will work alongside the existing manual contact tracing system. 
More info: https://gov.wales/nhs-covid-19-app


Restrictions Business Fund 
On 30 November, the First Minister announced a £340m package of support directed primarily at the hospitality, tourism and leisure related supply chain sectors.  
Following the announcement of further restrictions from 19 December, the Business Restrictions Fund package of support has been enhanced by a further £270m package to include non-essential retail business forced to close. 
The fund includes two different grants:

  • Restrictions Business Fund - Non Domestic Rates Grant
  • Restrictions Business Fund - Discretionary Grant

New guidance and web application forms will be made available in early January.  The latest information and the new web form (when ready) can be found at Restrictions Business Fund (conwy.gov.uk) 
The scheme remains unchanged for hospitality and tourism, leisure and supply chain businesses, and further information and applications forms can be found on the web page.

Business Rates
The face-to-face service is currently closed.  Contact us on (01492) 576609 or visit our web site at www.conwy.gov.uk/Businessrates

Business Advice
Keep Wales Safe at Work – information for employers and employees: https://businesswales.gov.wales/coronavirus-advice/keep-wales-safe-work
Updated Welsh Government guidance on taking all reasonable measures to minimise the risk of exposure to coronavirus in workplaces and premises open to the public.
Business Wales COVID-19 Support for Business
Practical resources to help employers keep their workforce safe at work: Business Wales Tool Kit

Face coverings
Guidance on measures to be taken by employers and managers of premises https://gov.wales/face-coverings-guidance-measures-be-taken-employers-and-managers-premises

Your Home Your County
Conwy County Borough Council is working with North Wales Tourism to give Conwy County businesses a platform to promote themselves. And it’s the perfect opportunity for everyone to be reminded what’s on their doorstep.  Find out how you can promote your business, and which businesses are ready to welcome you at: www.yourhomeyourcounty.wales/conwy

Planning, Licensing and Trading Standards
Walk-in services are suspended, please phone or email for advice, or to make an appointment.
- Planning Advice Service: (01492) 575247 / cynllunioplanning@conwy.gov.uk 
- Licensing: (01492) 576626 / licensing@conwy.gov.uk 
- Trading Standards: (01492) 574110 / trading.standards@conwy.gov.uk

Trading Standards
Businesses are urged to comply with the requirements at: https://gov.wales/coronavirus-covid-19-closure-businesses-and-premises-0
The Welsh Government has also introduced legislation to make sure business are taking all reasonable measures to maintain physical distancing in the workplace. Information is available at:https://gov.wales/taking-all-reasonable-measures-maintain-physical-distancing-workplace
The Council’s Environmental Health and Trading Standards officers will be enforcing these regulations.  

How to work safely during the COVID-19 pandemic if you work or employ people a retail environment: Coronavirus workplace guidance

Food Safety
If you run a food business that has changed to operate as a takeaway or delivery service, Food Standards Agency guidance is available at https://www.food.gov.uk/business-guidance/food-safety-for-food-delivery and https://www.food.gov.uk/business-guidance/distance-selling-mail-order-and-delivery

Sunday Trading
To support the supermarkets efforts to help key workers and the vulnerable shop for essential food safely, the Council has taken steps to relax enforcement on Sunday trading rules.

Our public protection team have noticed an increase in complaints about garden bonfires.  Smoke can ruin neighbours’ enjoyment of their gardens, prevent them from opening their windows and hanging washing out and obscure visibility in the neighbourhood and on the road. Please consider others before lighting a bonfire.

As always, please be vigilant for scams. Guidance is available at: https://www.gov.uk/government/news/be-vigilant-against-coronavirus-scams
If you have information about a scam or think you are the victim of a scam contact Citizens Advice on 03444 77 2020 or online at https://www.citizensadvice.org.uk/cymraeg/consumer/scams/reporting-a-scam/

Registration Service
Marriage and Civil Partnership: We are now able to offer Notices of Marriage/Civil Partnership appointments, and we are able to conduct Civil Partnership and Marriages in the Register Office.
Registration of Births: we can only register babies born in the county of Conwy at present.
Copy certificates: Copy certificates can only be ordered over the telephone by calling (01492) 576525.
Registering a death: Death registration appointments will now only be completed over the phone. Please call (01492) 576525 to make an appointment.


Waste and Recycling
To keep our refuse and recycling collections going, we need your help in protecting our staff. 
If your household is self-isolating because someone has viral symptoms, please do not put your recycling out for collection for 14 days. After 14 days, if no one has symptoms, you can put out your recycling and we will take any extra that doesn’t fit in your trolibocs.
Don’t forget to wash your hands before you put out your bin and recycling containers, and again as soon as you bring them back in.
Mochdre Office is closed - the ERF Advice Team can be contacted on (01492) 575337 or email erf@conwy.gov.uk

Kerbside Collections
Our textiles and electricals collection service is operating, with our partner Crest. https://www.conwy.gov.uk/en/Resident/Recycling-and-Waste/Which-container-should-I-use.aspx

Bulky Waste Collection Service
Our bulky waste collection service is operating, with our partner Crest.  
You can book your collection at www.conwy.gov.uk/bulkywaste 
Thank you for holding on to your unwanted items until we could restart this service.

Household Recycling Centres
You can now book an appointment to visit our Household Recycling Centres. Each household is allowed up to 3 visits to the sites per calendar month, to make sure that everyone who wants to use the centres can get an appointment.
Book online at Household Recycling Centres 

Bodlondeb and Coed Pella 
In the interest of public health and safety Council Offices are closed to the public. If you have any queries relating to Council services please call 01492 574000 or visit www.conwy.gov.uk for details on how to access essential services.

Committee Meetings
Some committee meeting have been postponed, you can check whether a meeting is taking place at https://modgoveng.conwy.gov.uk/mgCalendarMonthView.aspx?GL=1&bcr=1

We are unable to accept payments by cheque at present, and any cheques received will not be processed or returned during this on-going situation. Customers can continue to make their payments using our other payment methods available. More Information at: www.conwy.gov.uk/payments

Revenue and Benefits Service
The face-to-face service is currently closed. Contact us on 01492 576491 or visit our web site at www.conwy.gov.uk/benefits

Council Tax
The face-to-face service is currently closed.  Contact us on (01492) 576607 or visit our web site at www.conwy.gov.uk/en/Resident/Council-Tax

Blue Badges
You can apply for and/or renew a Blue Badge online at https://www.gov.uk/apply-blue-badge
We are currently unable to offer face-to-face assessments for new Blue Badge applications and re-applications. We are only able to conduct assessments by phone on 01492 577800.  


Welfare Rights Advice Line
The welfare rights advice line provides advice on all aspects of benefits and is open to all Conwy residents.  Monday to Thursday 9am to 5pm and Friday 9am to 4.45pm.  Telephone 01492 576605 or email welfare.rights@conwy.gov.uk

Homeless Prevention Service 
We’re putting in place urgent arrangements to protect those at the most acute end of homelessness.  This will help people move off the streets so they can protect themselves and others. We’re working with all of our partners to provide additional facilities so that those without a home are safe, have access to temporary accommodation, good sanitation, access to food and clean water, and can safely self-isolate.  
Any person homeless or threatened with homelessness can contact us between 9.30am and 5.15pm on 0300 124 0050 or email housingsolutions@conwy.gov.uk  
The emergency out of hours number is 0300 123 3079.

Social Care
Social Care teams are continuing to deliver services to the public.  We’re following the latest government advice, this means sometimes we might be working slightly differently, for example making contact by phone rather than face-to-face, if it is appropriate. 

  • The Single Point of Access for health and social care is open and staff are available to assist you. Telephone 0300 456 1111 (Monday to Thursday 9am-4.45pm and Fridays 9am-4.15pm) or email: wellbeing@conwy.gov.uk
  • The Community Wellbeing team are available to help you navigate www.dewis.wales to find out about support and groups in your community.
  • The Emergency Duty Team (EDT) provide information and support to individuals who need to contact Social Services outside normal working hours. The Team is only able to deal with emergency situations that cannot wait until the next day. Telephone 0300 123 3079 (Monday to Friday 5pm-9am and Saturday, Sunday and Bank Holidays 9am-9am).

For information about the advice and support available for adults, children, families and carers please visit https://www.conwy.gov.uk/en/Resident/Social-Care-and-Wellbeing/Social-Care-and-Wellbeing.aspx

Disability Services - Day and Work Opportunities
We have decided that in order to minimise risk we will only be providing a day or work opportunity service where it is absolutely essential that we do so.  If you are attending services at the moment you will be contacted to discuss your situation, whether the service is essential and if not what alternatives we can offer to support you.  If you are not attending services at the moment you do not need to do anything, but if you need more support please get in touch at disabilityadmin@conwy.gov.uk or 01492 575374. We will be reviewing the situation on a weekly basis and hope to ease restrictions as things improve.

Family Support Teams
The five local Family Support Teams (which includes Flying Start) are available to provide information, advice, and support for families during this time. They can be contacted Monday to Friday, 9am-5pm, but are working flexibly around families’ support needs. The contact details for the local teams are on the web page at www.conwy.gov.uk/familylife

Community Support Service Update
The Community Support Service was formed to react to the needs of our residents during the lockdown. Other organisations have established robust ways of supporting people during the pandemic and they will continue to deliver essential services in the coming months. As such, we are now able to allow our staff to return to their normal duties rather than delivering prescriptions and shopping.  The phone line will remain in place so that we can signpost residents to support as needed: (01492) 575544 or www.conwy.gov.uk/communitysupport

Shielded Residents
22/12/20 Welsh Government Written Statement: New Advice to those who are clinically extremely vulnerable 
Welsh Government: Christmas advice for people who were shielding 
Updated Welsh Government guidance and FAQs on shielding and protecting people defined on medical grounds as extremely vulnerable from coronavirus.
Updated Welsh Government guidance on how you can get food and essential supplies if you are shielding, self-isolating or a critical worker.

Galw Gofal
Galw Gofal is operating as usual, providing 24/7 emergency telecare and out of hours call monitoring service to help protect older or vulnerable people in their own homes. Galw Gofal is committed to helping our customers remain safe and well at this time.

Do you need advice or support due to coronavirus?
Help could be a click away: https://find-coronavirus-support.service.gov.wales/start 
You’ll find information about: what to do if you’re feeling unsafe where you live, or if you’re worried about someone else; going in to work; paying bills or being unemployed; getting food; getting medicines; having somewhere to live; mental health and wellbeing - including information for children. A risk assessment tool for Black, Asian and Ethnic Minority People is also available.  
You can use it for yourself or to help someone else.

Self-Isolation Payments
Welsh Government have announced two schemes for providing support to those who are asked to self-isolate.  Link to Welsh Government statement:  Two schemes to help people self-isolate to be introduced in Wales 

Eligible individuals are entitled to a Self-Isolation Support Payment or discretionary support payment of £500. This is to support people on low incomes who are unable to work from home if they are told to self-isolate by the NHS Wales Test, Trace, Protect service (TTP) and will lose income as a result. For more information and to apply visit www.conwy.gov.uk/selfisolation

The £500 payment scheme has been extended to help parents and carers who have to take time off work to look after their children when they have to self-isolate because of a coronavirus outbreak in their school or childcare setting.  Apply at Self Isolation Support Payment (conwy.gov.uk)  

Link to information about financial support for individuals: https://gov.wales/financial-support-for-individuals


Welsh Government 20/01/21:  Update on General Qualifications in 2021

The Welsh Government, in consultation with the WLGA and Colegau Cymru, has agreed that all schools, colleges and independent schools should move to online learning.  Schools will remain open for children of critical workers and vulnerable learners. Written Statement: Return to school and college arrangements 

Critical Worker Provision January 2021FAQ to Parent / Carers January 2021 (conwy.gov.uk)

School Transport
School Transport FAQs at https://www.conwy.gov.uk/en/Resident/Education-and-Families/Schools/Provisions-in-schools-from-September-2020/transport.aspx 
If you have any questions about back to school/college travel, please email home2school@conwy.gov.uk 

Early Years, Childcare and Conwy Family Information Service
The Early Years and Childcare Team and Conwy Family Information Service provide information to families on childcare including the Childcare Offer, Early Years Education, Assisted places and Emergency funding.
The Childcare Offer provides 30 hours of combined Early Education and care to the working parents of 3 and 4 year olds.
Welsh Government guidance on childcare for parents and childcare providers is available at: https://gov.wales/coronavirus-and-childcare-provision 
Conwy Family Information Service also provides information to families and professionals on a wide range of services, organisations and activities. For more information phone 01492 577850 email plant.children@conwy.gov.uk or visit www.conwy.gov.uk/children

Free School Meals - school holidays
For children entitled to free school meals, we’ll make direct payments into parents’ bank accounts to buy food equivalent to the free school meal during school holidays, lockdown periods, and any period where a child has to self-isolate up to 9 April 2021. Further details at: www.conwy.gov.uk/covidfsm

Free School Meals – New Applications
Any families who think they may be eligible for free school meals, perhaps due to change in circumstance during the Covid-19 outbreak, you can apply online at: https://www.conwy.gov.uk/en/Resident/Benefits-and-grants/Education-Benefits/Free-School-Meals-in-Conwy-County-Borough.aspx


Car parks 
We have closed the car park on the Great Orme and parking spaces on St Tudno’s Road.
Our other car parks are open with pay and display. You can pay by cash or card at the machine (including contactless). Pay machines will be cleaned regularly. You can use your phone to pay for parking at all our car parks and on-street parking. No cash or contact needed. Extend your stay at long stay car parks. Get a reminder before your parking runs out. Download the PayByPhone app – registration is free and takes less than 30 seconds: https://bit.ly/3eHeOOi 
Look around before you get out of your vehicle, so you can keep 2m away from other people.

Marine Drive
Marine Drive is closed except to residents, in line with Welsh Government Level 4 restrictions on non-essential travel.

Please follow these guidelines for your safety and to protect other users:

  • Keep your distance from other tenants to help limit the spread of the virus. Follow current government rules about social distancing. You should be a minimum of 2 metres/6 feet apart.
  • Do not share tools or any other equipment with any other allotment tenants.
  • Observe strict hygiene after touching site gates, locks or other communal items. Disinfect your hands after each use.
  • Allotments are for allotment tenants only. No groups are allowed on site and only people who live in your household can enter the site while you are there.
  • Please stay on your plot at all times and do not enter another plot under any circumstances.

Please do not visit the harbour office unless it is for an essential service, and please observe social distancing rules.

We have opened our slipways.
We recommend you carry out thorough safety and engine checks on your vessel before using it.  We will check paperwork to make sure vessels are registered and insured.
Please make sure that you keep 2m social distance from anyone you don’t live with.

Most of our public right of way footpaths remain open. If you go out walking, please follow the current social distancing rules and keep your dog on a lead around sheep and lambs. List of closed footpaths: https://www.conwy.gov.uk/en/Resident/Leisure-sport-and-health/Coast-and-Countryside/Public-Rights-of-Way.aspx

Play Areas
These are now open. You will need to keep socially distanced and clean hands regularly. Please follow the signs to make this a safe and comfortable experience for everyone.

Crematorium and Cemeteries
The chapel at Colwyn Bay Crematorium is only open to immediate family members, with a maximum of 30 people. Mourners are advised to follow national guidelines on hygiene and social distancing. We are offering free webcasting of memorial services.
All burials will be a graveside service only for immediate family members only.
We are now able to offer scattering of ashes at Bron Y Nant crematorium, social distancing guidelines apply. We are not able to witness interring ashes into memorials at any of our cemetery sites at present.

Public Toilets
Some of our public toilets are currently closed. We have reviewed our risk assessments and kept open the toilets which can be used safely, due to their size and layout.  If you are making an essential journey under Level 4 restrictions and may need to use public toilets, please plan ahead: Public Toilets (conwy.gov.uk)

Leisure Centres
Our Leisure Centres are closed.  As with previous closures, nobody will pay for any period that we are closed. Customers with Ffit Conwy membership, swim lessons, and Gym Club direct debits will be either adjusted or frozen, depending on how long we are closed. Any pay-up-front memberships and loyalty subscriptions will be extended by however long we are closed www.conwy.gov.uk/leisure

Tourist Information Centres
Our Tourist Information Centres are closed.  We can still be contacted by emailing llandudnotic@conwy.gov.uk or conwytic@conwy.gov.uk
Information on visiting the area when it is safe to do so can be found on our website www.visitconwy.org.uk  
Our online shop is open https://shopconwy.wales where you will find a huge array of publications, walking guides and maps for sale to help plan your future visit and an excellent range of Welsh gifts, souvenirs and produce.

Library Services: Call and Collect
Browsing and computer sessions in libraries are cancelled. 
We have a Call and Collect service making library stock available in the safest possible way. You can complete an online form on the Council’s website at www.conwy.gov.uk/libraries or call us on 01492 576139 with your reading choices. The line is open Monday to Friday, 9am-5pm.  

Venue Cymru, Theatr Colwyn & Oriel Colwyn 
Theatr Colwyn and Oriel Colwyn are closed.  The Box Office team will be in touch with customers who were due to attend scheduled cinema screenings during this period of closure to offer alternative dates or a refund. The Box Office will continue to offer a telephone service, please contact 01492 872000 Monday to Saturday 10am-5pm. 
Venue Cymru will remain closed until Spring 2021.  
Please keep in touch by visiting our websites www.venuecymru.co.uk and www.theatrcolwyn.co.uk and  www.orielcolwyn.org 
For all general theatre enquiries please email info@venuecymru.co.uk or call 01492 879771 (Monday to Friday 8am - 5pm).

Contact Tracing 
Information about Test, Trace and Protect is available at: https://gov.wales/coronavirus-covid-19-testing-your-questions

BSL Video
COVID 19 - information in British Sign Language (BSL): https://www.conwy.gov.uk/en/Council/Contact-Us/Sign.aspx


To ensure the safety of the public and staff, all Conwy County Borough Council buildings that are open to staff and/or the public have been risk assessed using the COVID-19 guidance provided by Welsh Government, in addition to the usual building risk assessments.

We would urge anyone who has any queries about the virus to visit the Public Health Wales website at phw.nhs.wales for the latest advice.

We are working closely with Public Health Wales, Betsi Cadwaladr University Health Board and the emergency services to ensure that appropriate and proportionate arrangements are in place.

We will continue to follow the guidance we receive from UK Government, Welsh Government and Public Health Wales.


Posted on 18/03/2020

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