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Home News News items Council Services Current Situation 01/04/21

Council Services Current Situation 01/04/21

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Council Services Current Situation 01/04/21

Coronavirus Covid-19

01/04/21: Moving Wales into Alert Level 3: First Minister sets out plans to further relax COVID restrictions

26/03/21: Welsh Government Announcement Wales’ tourism sector starts to re-open as restrictions are relaxed | GOV.WALES 
25/03/21: Updated Schools Guidance Schools: coronavirus guidance | GOV.WALES 
25/03/21: Updated retailers guidance Retailers: coronavirus guidance | GOV.WALES

Restrictions from 27 March 
Welsh Government: COVID-19 alert levels | Sub-topic | GOV.WALES

Betsi Cadwaladr University Health Board: COVID-19 Vaccination Information 
Public Health Wales: COVID-19 vaccination information 
Public Health Wales: FAQs about Covid-19 vaccines

Test Trace Protect
Apply for a coronavirus test
Summary of the testing process - available in different languages
List of test centres in North Wales: https://bcuhb.nhs.wales/covid-19/book-a-covid-19-test/

The NHS Wales Test, Trace, Protect service will contact you if you’ve tested positive for coronavirus or it’s been confirmed that you have had close contact with someone who has coronavirus.  The NHS Wales Test, Trace, Protect service is there to support you through the process, particularly if you’re vulnerable or if you have concerns about self-isolation. If you’ve been contacted by the Test, Trace, Protect service and you have any questions, please email TTP-Enquiries@conwy.gov.uk or phone (01492) 574500 from 9am to 7pm, 7 days a week.  

Coronavirus Data
Public Health Wales publishes an interactive daily dashboard of data about coronavirus cases across Wales, broken down by health board and local authority area.

  • The bi-weekly local authority review of coronavirus cases is available under the Local Authority tab. 
  • Data for more localised areas is available under the Cases by MSOA tab.

NHS COVID-19 app 
People across Wales and England are being urged to download the NHS COVID-19 app to help stop the spread of coronavirus and protect themselves and their loved ones as case numbers rise. The app features are:

  • Alert: lets you know the level of coronavirus risk in your postcode district
  • Trace: get alerted if you’ve been near other app users who have tested
  • Check-in: get alerted if you have recently visited a venue where you may have come into contact with coronavirus
  • Symptoms: check if you have coronavirus symptoms and see if you need to order a free test
  • Test: helps you book a test and get your result quickly
  • Isolate: keep track of your self-isolation countdown and access relevant advice

The app will support the NHS Wales Test, Trace, Protect service and will work alongside the existing manual contact tracing system. 
More info: https://gov.wales/nhs-covid-19-app


Restrictions Business Fund 
The fund includes two different grants:

  • Restrictions Business Fund - Non Domestic Rates Grant
  • Restrictions Business Fund - Discretionary Grant

The latest information can be found at Restrictions Business Fund (conwy.gov.uk) 

Business Rates
The face-to-face service is currently closed.  Contact us on (01492) 576609 or visit our web site at www.conwy.gov.uk/Businessrates

Business Advice
Keep Wales Safe at Work – information for employers and employees: https://businesswales.gov.wales/coronavirus-advice/keep-wales-safe-work
Updated Welsh Government guidance on taking all reasonable measures to minimise the risk of exposure to coronavirus in workplaces and premises open to the public.
Business Wales COVID-19 Support for Business
Practical resources to help employers keep their workforce safe at work: Business Wales Tool Kit

Face coverings
Guidance on measures to be taken by employers and managers of premises https://gov.wales/face-coverings-guidance-measures-be-taken-employers-and-managers-premises

Your Home Your County
Conwy County Borough Council is working with North Wales Tourism to give Conwy County businesses a platform to promote themselves. And it’s the perfect opportunity for everyone to be reminded what’s on their doorstep.  Find out how you can promote your business, and which businesses are ready to welcome you at: www.yourhomeyourcounty.wales/conwy

Planning, Licensing and Trading Standards
Walk-in services are suspended, please phone or email for advice, or to make an appointment.
- Planning Advice Service: (01492) 575247 / cynllunioplanning@conwy.gov.uk 
- Licensing: (01492) 576626 / licensing@conwy.gov.uk 
- Trading Standards: (01492) 574110 / trading.standards@conwy.gov.uk

Trading Standards
The Welsh Government has introduced legislation to make sure business are taking all reasonable measures to maintain physical distancing in the workplace. Information is available at:https://gov.wales/taking-all-reasonable-measures-maintain-physical-distancing-workplace
The Council’s Environmental Health and Trading Standards officers will be enforcing these regulations.  

How to work safely during the COVID-19 pandemic if you work or employ people a retail environment: Coronavirus workplace guidance

Food Safety
If you run a food business that has changed to operate as a takeaway or delivery service, Food Standards Agency guidance is available at https://www.food.gov.uk/business-guidance/food-safety-for-food-delivery and https://www.food.gov.uk/business-guidance/distance-selling-mail-order-and-delivery

Sunday Trading
To support the supermarkets efforts to help key workers and the vulnerable shop for essential food safely, the Council has taken steps to relax enforcement on Sunday trading rules.

Our public protection team have noticed an increase in complaints about garden bonfires.  Smoke can ruin neighbours’ enjoyment of their gardens, prevent them from opening their windows and hanging washing out and obscure visibility in the neighbourhood and on the road. Please consider others before lighting a bonfire.


Registration Service
Marriage and Civil Partnership: We are now able to offer Notices of Marriage/Civil Partnership appointments, and we are able to conduct Civil Partnership and Marriages in the Register Office.
Registration of Births: we can register babies.
Copy certificates: Copy certificates can only be ordered over the telephone by calling (01492) 576525.
Registering a death: Death registration appointments will now only be completed over the phone. Please call (01492) 576525 to make an appointment.


Waste and Recycling
To keep our refuse and recycling collections going, we need your help in protecting our staff. 
If your household is self-isolating because someone has viral symptoms, please do not put your recycling out for collection for 14 days. After 14 days, if no one has symptoms, you can put out your recycling and we will take any extra that doesn’t fit in your trolibocs.
Don’t forget to wash your hands before you put out your bin and recycling containers, and again as soon as you bring them back in.
Mochdre Office is closed - the ERF Advice Team can be contacted on (01492) 575337 or email erf@conwy.gov.uk

Kerbside Collections
Our textiles and electricals collection service is operating, with our partner Crest. https://www.conwy.gov.uk/en/Resident/Recycling-and-Waste/Which-container-should-I-use.aspx

Bulky Waste Collection Service
Our bulky waste collection service is operating, with our partner Crest.  
You can book your collection at www.conwy.gov.uk/bulkywaste 

Household Recycling Centres
You can now book an appointment to visit our Household Recycling Centres. Each household is allowed up to 3 visits to the sites per calendar month, to make sure that everyone who wants to use the centres can get an appointment.
Book online at Household Recycling Centres 

Bodlondeb and Coed Pella 
In the interest of public health and safety Council Offices are closed to the public. If you have any queries relating to Council services please call 01492 574000 or visit Online (conwy.gov.uk) for details on how to access essential services.

Committee Meetings
Some committee meeting have been postponed, you can check whether a meeting is taking place at https://modgoveng.conwy.gov.uk/mgCalendarMonthView.aspx?GL=1&bcr=1

We are unable to accept payments by cheque at present, and any cheques received will not be processed or returned during this on-going situation. Customers can continue to make their payments using our other payment methods available. More Information at: www.conwy.gov.uk/payments

Revenue and Benefits Service
The face-to-face service is currently closed. Contact us on 01492 576491 or visit our web site at www.conwy.gov.uk/benefits

Council Tax
The face-to-face service is currently closed.  Contact us on (01492) 576607 or visit our web site at www.conwy.gov.uk/en/Resident/Council-Tax

Blue Badges
You can apply for and/or renew a Blue Badge online at https://www.gov.uk/apply-blue-badge
We are currently unable to offer face-to-face assessments for new Blue Badge applications and re-applications. We are only able to conduct assessments by phone on 01492 577800.  


Welfare Rights Advice Line
The welfare rights advice line provides advice on all aspects of benefits and is open to all Conwy residents.  Monday to Thursday 9am to 5pm and Friday 9am to 4.45pm.  Telephone 01492 576605 or email welfare.rights@conwy.gov.uk

Homeless Prevention Service 
The Conwy Housing Solutions team are continuing to deliver services to the public.  We’re following the latest government advice, to ensure everyone has access to accommodation and able to stay safe during this time.  This also means we are working slightly differently, for example making contact by phone rather than face-to-face.  We continue to work with all of our partners to provide accommodation and support to ensure that everyone has access to a safe place to stay. 
We are also doing all our usual homeless prevention work for anyone threatened with homelessness due to rent and mortgage arrears, received notice, or been asked to leave their home.  We are encouraging anyone experiencing problems with their housing to contact us for advice and assistance.

  • Any person homeless or threatened with homelessness can contact us Monday to Thursday 8:45am-5:15pm, and Friday 8:45am-4:45pm on 0300 124 0050 or email housingsolutions@conwy.gov.uk  
  • The emergency out of hours number is 0300 123 3079.


Social Care
Social Care teams are continuing to deliver services to the public.  We’re following the latest government advice, this means sometimes we might be working slightly differently, for example making contact by phone rather than face-to-face, if it is appropriate. 

  • The Single Point of Access for health and social care is open and staff are available to assist you. Telephone 0300 456 1111 (Monday to Thursday 9am-4.45pm and Fridays 9am-4.15pm) or email: wellbeing@conwy.gov.uk
  • The Community Wellbeing team are available to help you navigate www.dewis.wales to find out about support and groups in your community.
  • The Emergency Duty Team (EDT) provide information and support to individuals who need to contact Social Services outside normal working hours. The Team is only able to deal with emergency situations that cannot wait until the next day. Telephone 0300 123 3079 (Monday to Friday 5pm-9am and Saturday, Sunday and Bank Holidays 9am-9am).

For information about the advice and support available for adults, children, families and carers please visit https://www.conwy.gov.uk/en/Resident/Social-Care-and-Wellbeing/Social-Care-and-Wellbeing.aspx

Disability Services - Day and Work Opportunities
We have decided that in order to minimise risk we will only be providing a day or work opportunity service where it is absolutely essential that we do so.  If you are attending services at the moment you will be contacted to discuss your situation, whether the service is essential and if not what alternatives we can offer to support you.  If you are not attending services at the moment you do not need to do anything, but if you need more support please get in touch at disabilityadmin@conwy.gov.uk or 01492 575374. We will be reviewing the situation on a weekly basis and hope to ease restrictions as things improve.

Family Support Teams
The five local Family Support Teams (which includes Flying Start) are available to provide information, advice, and support for families during this time. They can be contacted Monday to Friday, 9am-5pm, but are working flexibly around families’ support needs. The contact details for the local teams are on the web page at www.conwy.gov.uk/familylife

Community Support Service Update
The Community Support Service was formed to react to the needs of our residents during the lockdown. Other organisations have established robust ways of supporting people during the pandemic and they will continue to deliver essential services in the coming months. As such, we are now able to allow our staff to return to their normal duties rather than delivering prescriptions and shopping.  The phone line will remain in place so that we can signpost residents to support as needed: (01492) 575544 or www.conwy.gov.uk/communitysupport

Shielded Residents
18 March: Welsh Government letter to those who are Clinically Extremely Vulnerable – previously ‘shielding’ 
12 March: Updated Welsh Government guidance for people who are clinically extremely vulnerable 

Galw Gofal
Galw Gofal is operating as usual, providing 24/7 emergency telecare and out of hours call monitoring service to help protect older or vulnerable people in their own homes. Galw Gofal is committed to helping our customers remain safe and well at this time.

Do you need advice or support due to coronavirus?
Help could be a click away: https://find-coronavirus-support.service.gov.wales/start 
You’ll find information about: what to do if you’re feeling unsafe where you live, or if you’re worried about someone else; going in to work; paying bills or being unemployed; getting food; getting medicines; having somewhere to live; mental health and wellbeing - including information for children. A risk assessment tool for Black, Asian and Ethnic Minority People is also available.  
You can use it for yourself or to help someone else.

Self-Isolation Payments
Eligible individuals are entitled to a Self-Isolation Support Payment or discretionary support payment of £500. This is to support people on low incomes who are unable to work from home if they are told to self-isolate by the NHS Wales Test, Trace, Protect service (TTP) and will lose income as a result. For more information and to apply visit www.conwy.gov.uk/selfisolation

The £500 payment scheme has been extended to help parents and carers who have to take time off work to look after their children when they have to self-isolate because of a coronavirus outbreak in their school or childcare setting.  Apply at Self Isolation Support Payment (conwy.gov.uk)  

Link to information about financial support for individuals: https://gov.wales/financial-support-for-individuals


The Welsh Government, in consultation with the WLGA and Colegau Cymru, has agreed that all schools, colleges and independent schools should move to online learning.  Schools will remain open for children of critical workers and vulnerable learners. Written Statement: Return to school and college arrangements  
Critical Worker Provision January 2021: FAQ to Parent / Carers January 2021 (conwy.gov.uk) 
Welsh Government 20/01/21:  Update on General Qualifications in 2021

School Transport
If you have any questions about back to school/college travel, please email home2school@conwy.gov.uk 

Early Years, Childcare and Conwy Family Information Service
The Early Years and Childcare Team and Conwy Family Information Service provide information to families on childcare including the Childcare Offer, Early Years Education, Assisted places and Emergency funding.
The Childcare Offer provides 30 hours of combined Early Education and care to the working parents of 3 and 4 year olds.
Welsh Government guidance on childcare for parents and childcare providers is available at: https://gov.wales/coronavirus-and-childcare-provision 
Conwy Family Information Service also provides information to families and professionals on a wide range of services, organisations and activities. For more information phone 01492 577850 email plant.children@conwy.gov.uk or visit www.conwy.gov.uk/children

Free School Meals
Our direct payment of the free school meal allowance was planned until 9 April 2021. In line with Welsh Government’s phased return to school we have had to review this as some learners prepare to return to school.
All Primary School learners and Secondary School learners in years 11 and 13 will be back in school 15 March 2021. Therefore, the last free school meal allowance for these learners was paid to parents on Thursday 11 March 2021. The direct free school meal allowance payment will continue to be made to parents of Secondary School learners year 7, 8, 9, 10 and 12. If they attend school and receive school food a charge will be made for the learner to pay for the meal taken.
The direct payment of the free school meal allowance will be made to all learners eligible on Thursday 1 April 2021 as a lump sum payment to cover the two week holiday.

Free School Meals – New Applications
Any families who think they may be eligible for free school meals, perhaps due to change in circumstance during the Covid-19 outbreak, you can apply online at: https://www.conwy.gov.uk/en/Resident/Benefits-and-grants/Education-Benefits/Free-School-Meals-in-Conwy-County-Borough.aspx


Car Parks
Our car parks are open with pay and display. You can pay by cash or card at the machine (including contactless). Pay machines will be cleaned regularly. You can use your phone to pay for parking at all our car parks and on-street parking. No cash or contact needed. Extend your stay at long stay car parks. Get a reminder before your parking runs out. Download the PayByPhone app – registration is free and takes less than 30 seconds: https://bit.ly/3eHeOOi  
Look around before you get out of your vehicle, so you can keep 2m away from other people. 

Please follow these guidelines for your safety and to protect other users:

  • Keep your distance from other tenants to help limit the spread of the virus. Follow current government rules about social distancing. You should be a minimum of 2 metres/6 feet apart.
  • Do not share tools or any other equipment with any other allotment tenants.
  • Observe strict hygiene after touching site gates, locks or other communal items. Disinfect your hands after each use.
  • Allotments are for allotment tenants only. No groups are allowed on site and only people who live in your household can enter the site while you are there.
  • Please stay on your plot at all times and do not enter another plot under any circumstances.

Most of our public right of way footpaths remain open. If you go out walking, please follow the current social distancing rules and keep your dog on a lead around sheep and lambs. List of closed footpaths: https://www.conwy.gov.uk/en/Resident/Leisure-sport-and-health/Coast-and-Countryside/Public-Rights-of-Way.aspx

Play Areas
These are now open. You will need to keep socially distanced and clean hands regularly. Please follow the signs to make this a safe and comfortable experience for everyone.

Crematorium and Cemeteries
The chapel at Colwyn Bay Crematorium is only open to immediate family members, with a maximum of 30 people. Mourners are advised to follow national guidelines on hygiene and social distancing. We are offering free webcasting of memorial services.
All burials will be a graveside service only for immediate family members only.
We are now able to offer scattering of ashes at Bron Y Nant crematorium, social distancing guidelines apply. We are not able to witness interring ashes into memorials at any of our cemetery sites at present.

Public Toilets 
Most of our public toilets are open. 
These toilets are currently closed: Public Toilets (conwy.gov.uk)

Parc Eirias
We have opened the Parc Eirias athletics track.  Pre-booking is required at https://conwy.leisurecloud.net/Connect/mrmLogin.aspx 
More information at: Athletics Track (conwy.gov.uk)

We have opened the James Alexander Barr outdoor tennis courts.  Pre-booking is required at https://conwy.leisurecloud.net/Connect/mrmLogin.aspx
More information at: James Alexander Barr Tennis Centre (conwy.gov.uk)

Leisure Centres
Our Leisure Centres are closed.  As with previous closures, nobody will pay for any period that we are closed. Customers with Ffit Conwy membership, swim lessons, and Gym Club direct debits will be either adjusted or frozen, depending on how long we are closed. Any pay-up-front memberships and loyalty subscriptions will be extended by however long we are closed www.conwy.gov.uk/leisure

Youth Service
We are still available to provide information, advice, virtual youth provision and support to young people aged 11-25. Our centres are currently closed. Get in touch for more information: 01492 575100, email youthservice@conwy.gov.uk Facebook, Twitter and Instagram @GIConwyYS

Tourist Information Centres
Our Tourist Information Centres are closed.  We can still be contacted by emailing llandudnotic@conwy.gov.uk or conwytic@conwy.gov.uk
Information on visiting the area when it is safe to do so can be found on our website www.visitconwy.org.uk  
Our online shop is open https://shopconwy.wales where you will find a huge array of publications, walking guides and maps for sale to help plan your future visit and an excellent range of Welsh gifts, souvenirs and produce.

Library Services: 

Call and Collect
Browsing and computer sessions in libraries are cancelled. 
We have a Call and Collect service making library stock available in the safest possible way. You can complete an online form on the Council’s website at www.conwy.gov.uk/libraries or call us on 01492 576139 with your reading choices. The line is open Monday to Friday, 9am-5pm.  

Select Books
Customers can make an appointment to visit their local library to select books. Appointments to select books will be limited to 45 minutes. To make an appointment please phone 01492 576139 or complete the online form.

Public access to computers is now available at all libraries. Library membership is required. Access to the computers is free and limited to 45 minutes. To make an appointment please phone 01492 576139 or complete the online form www.conwy.gov.uk/libraries

Venue Cymru, Theatr Colwyn & Oriel Colwyn 
Theatr Colwyn and Oriel Colwyn are closed.  The Box Office team will be in touch with customers who were due to attend scheduled cinema screenings during this period of closure to offer alternative dates or a refund. The Box Office will continue to offer a telephone service, please contact 01492 872000 Monday to Saturday 10am-5pm. 
Venue Cymru will remain closed until Spring 2021.  
Please keep in touch by visiting our websites www.venuecymru.co.uk and www.theatrcolwyn.co.uk and  www.orielcolwyn.org 
For all general theatre enquiries please email info@venuecymru.co.uk or call 01492 879771 (Monday to Friday 8am - 5pm).

BSL Video

COVID 19 - information in British Sign Language (BSL): https://www.conwy.gov.uk/en/Council/Contact-Us/Sign.aspx

To ensure the safety of the public and staff, all Conwy County Borough Council buildings that are open to staff and/or the public have been risk assessed using the COVID-19 guidance provided by Welsh Government, in addition to the usual building risk assessments.

We would urge anyone who has any queries about the virus to visit the Public Health Wales for the latest advice.

We are working closely with Public Health Wales, Betsi Cadwaladr University Health Board and the emergency services to ensure that appropriate and proportionate arrangements are in place.

We will continue to follow the guidance we receive from UK Government, Welsh Government and Public Health Wales.


Posted on 18/03/2020

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