Conwy County Borough Council Service Delivery During Lockdown Questionnaire

Conwy County Borough Council has had to deliver services differently because of Covid 19 restrictions.  We’re pleased that by changing how we work, we have continued to deliver most of our services, and we now want to know your views on the changes to we made.  We want to know if there are changes you would like us to keep or services that you want to go back to the old way of working.  The survey should take no more than 10 minutes and your response will be anonymous.  We will use your feedback to help us consider how we deliver services in the future.  
  What Council Service(s) have you accessed during lockdown?  Has it been easier or harder to access services during the pandemic? Tick all that apply:
  It’s been easier   It’s been the same   It’s been harder   Not used  
  Recycling and Waste (recycling centres, fly-tipping, collections)        
  Help applying or searching for a job        
  Council Tax (Re-banding, discounts and recovery of payments)        
  Housing Benefit/Council Tax Reduction/Discretionary Housing Payments        
  Welfare Rights Advice Service        
  Adult Social Care        
  Children and Families Social Care        
  Help for people with disabilities        
  Help for carers        
  Planning Services (enforcement, building control, planning applications)        
  Theatres and Conferences        
  Leisure Services (Leisure centres, play areas)        
  Education (Schools)        
  Education (Accessing grants)        
  Parking and Travel (permits, blue badges, public transport)        
  Births, Deaths and Marriages        
  Environmental Health        
  Business Development Services (business grants, start-up, rural development)        
  Making payments for Council services        
  What have you liked about the way we adapted services for lockdown?  
  What have you not liked about the way we adapted our services?  
  When Covid restrictions are lifted, are there any services you want to stay being delivered the way they are now? Please tick all that apply:
  How would you want to have your say about service changes in the future?
Thank you for taking the time to give us feedback.
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