The interview process is to help us get to know you and to understand what key skills and experiences you could bring to the role. We know interviews can be stressful and we want to assure you that all our interviewers will be doing their best to put you at ease. The best way to overcome those uncomfortable feelings is to be prepared. We’ve put together some questions you may be asked which are based on our core competencies and values which we hope will help you.
These questions are intended to give you a general idea of what we might ask you at your interview, but there is no guarantee that these exact questions will come up. So, while these examples can help you prepare, it’s important to stay flexible and ready for any questions relevant to the service area you're interviewing for as well as the specific job. Look to the person specification on the application form to get a feel of what you might be asked and think about what example you could provide. If you’re new to working, or had a career break, remember your examples can be from any area of your life.
Education and work experience
- Tell me about your education and how that has helped get you ready for this job?
- Tell me about any work or voluntary experience that has you think is relevant?
Problem solving and critical thinking
- Describe a time when you faced challenge. How did you approach solving it, and what happened?
- Can you describe a time when you had multiple tasks to complete within a tight deadline? How did you prioritise your workload, and what was the outcome?
Communication skills
- Can you describe a time when you had to communicate important information to a colleague or team? How did you ensure your message was understood clearly?
- Can you describe a time when you had to handle a difficult conversation with a customer? How did you talk with the customer to resolve the issue, and what was the outcome?
Leadership and management
- Can you provide an example of what you have done to support someone's wellbeing? What steps did you take, and what was the result?
- Describe a time when you had to lead a team through a significant change. How did you inspire and motivate your team?
Initiative and proactivity
- Tell me about a time when you took the initiative to improve a process or solve a problem. What steps did you take?
- Describe a situation where you went above and beyond your job responsibilities to achieve a goal.
Time Management and organisation
- Tell me about a time when you had to manage multiple tasks or projects. How did you prioritise and stay organised?
- How do you handle interruptions and distractions during your workday?
We care about what we do
- Can you describe a project or task you worked on that you were particularly passionate about? How did your passion influence the outcome?
- Describe a situation where you had to ensure the quality of your work was to a high standard. How did you approach this task, and what steps did you take to maintain high standards?
We are fair to all
- Tell us about a time when you had to make a decision that affected others. How did you ensure fairness in your decision-making process?
- Can you provide an example of how you have promoted inclusivity and fairness in your workplace? What initiatives or actions did you implement?
We are innovative
- Describe a situation where you introduced a new idea. How did you implement it, and what was the impact?
- Can you share an experience where you had to adapt to new technology or new way of working? What steps did you take to adjust and how do you stay current?
We are team players
- Describe a situation where you had to work closely with a team to achieve a common goal. What was your role, and how did you contribute to the team’s success?
- Tell me about a time where you had to work with a team member who had a different working style than yours. How did you handle it?
Some additional pointers from us:
- Research us and the job you have applied for
- Understand your strengths and your weaknesses and how they affect the job you are applying for
- Think about your future ambitions and what this means to you and us
- Consider your work experience and examples of how you meet the essential criteria and be prepared to talk about them
- Preparation is key, ensure you are familiar with the job description person specification and have your documents prepared
- It’s important that we’re the right fit for you too. Think about any questions you might want to ask about the role or what it’s like working for Conwy
- Plan what you are going to wear
- Arrive with plenty of time