We are delighted to enable British Sign Language users to contact us using a Sign Language interpreter, through the InterpretersLive! service, provided by Sign Solutions.
We also have the answer to a number of frequently asked questions (FAQs) available in BSL
See what people think about the InterpretersLive! Service
Before you access the InterpretersLive! Service, decide which device you wish to use.
Service Availability
Our InterpretersLive! video service hours are 08.00 to 24:00, 7 days a week. Outside of these hours please contact us to pre-book an Interpreter who can be online within 30 minutes.
How to use InterpretersLive!
BSL video:
InterpretersLive Introduction
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Minimum Requirements
This service is accessible via Windows supported devices and Apple Mac.
The service is compatible with the following browsers:
If you are using Safari 9 or Internet Explorer 11, when prompted please download the plugin. You will only need to do this once, next time you will be taken straight to the call button.
Support & Troubleshooting
If you are having difficulties connecting to the InterpretersLive! Service try watching our Troubleshooting guide:
InterpretersLive Troubleshooting
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Please note: if you have less than 120kbps available – call will be audio only. Minimum requirement for video calls is 192kbps.
If you are having problems accessing the App please watch our download guide
Alternatively, contact Sign Solutions for further help or to provide feedback on the service.
If you wish to make a complaint, please follow the guidelines set out here:
BSL - sut i wneud cwyn / how to make a complaint
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Privacy
Sign Solutions providers of InterpretersLive! are certified ISO 27001 and ISO 9001, all data is processed and held securely. As a certified organisation we are committed to continuous improvement and are externally assessed annually, to ensure progress is maintained.
