Essential Website Maintenance – Thursday 9th January 2020

We will be carrying out essential website maintenance in the afternoon which will affect some functionality. We apologise in advance for any inconvenience the work may cause and will do all we can to keep disruption to an absolute minimum.

Welcome to the InterpretersLive! Service for BSL users

Summary (optional)
In the UK, people who are Deaf use various methods of communication; BSL is the most widely used method of signed communication. InterpretersLive! is a BSL video interpretation service.
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We are delighted to enable British Sign Language users to contact us using a Sign Language interpreter, through the InterpretersLive! service, provided by Sign Solutions.

We also have the answer to a number of frequently asked questions (FAQs) available in BSL 

See what people think about the InterpretersLive! Service

Before you access the InterpretersLive! Service, decide which device you wish to use.

Service Availability

Our InterpretersLive! video service hours are 08.00 to 24:00, 7 days a week. Outside of these hours please contact us to pre-book an Interpreter who can be online within 30 minutes.

How to use InterpretersLive!

BSL video:


Minimum Requirements

This service is accessible via Windows supported devices and Apple Mac.

The service is compatible with the following browsers:

If you are using Safari 9 or Internet Explorer 11, when prompted please download the plugin. You will only need to do this once, next time you will be taken straight to the call button.

Support & Troubleshooting

If you are having difficulties connecting to the InterpretersLive! Service try watching our Troubleshooting guide:


Please note: if you have less than 120kbps available – call will be audio only.  Minimum requirement for video calls is 192kbps.

If you are having problems accessing the App please watch our download guide

Alternatively, contact Sign Solutions for further help or to provide feedback on the service.

If you wish to make a complaint, please follow the guidelines set out here:



Sign Solutions providers of InterpretersLive! are certified ISO 27001 and ISO 9001, all data is processed and held securely. As a certified organisation we are committed to continuous improvement and are externally assessed annually, to ensure progress is maintained.

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