Examples of this might be when your landlord repeatedly visits to your home without making arrangements with you, illegally evicts you, or threatens to evict you without going through the correct legal process.
Conwy Housing Solutions
Your first point of call is Conwy Housing Solutions who you can phone 0300 124 0050. They will arrange an appointment with you to take details of the problems you are having and contact our Legal Department. They will decide if the landlord concerned has a case to answer. If so they will take the necessary legal action.
You can also contact Shelter Cymru to lodge a complaint against your landlord. Conwy Housing Solutions will not be able to help with issues such as getting your deposit back. For issues like these you should contact the nearest Citizens' Advice Bureau (CAB) who can tell you what to do next.
If you think you are living in bad or unhealthy conditions in your private rented accommodation - we may be able to help you. If you are renting accommodation and believe that any of the following conditions exist, you may need to contact us for an inspection of your property:-
- Inadequate or no Heating
- Inadequate or no Fire Precautions
- Safety Issues (for example low level glazing, dangerous steps)
- Inadequate or no natural light or ventilation
- Dangerous electrics or gas
- Inadequate facilities (such as kitchen and bathroom)
Citizens Advice – Common problems with renting