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Home Resident Social Care and Wellbeing Contact Social Care Social Services Emergency Help at Night, Weekends and Bank Holidays

Social Services Emergency Help at Night, Weekends and Bank Holidays

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Conwy’s Emergency Duty Team (EDT) is a service that provides information and support to individuals who need Social Services urgently outside our normal working hours.
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The Emergency Duty Team is only able to deal with emergency situations that cannot wait until the next working day.

You can contact EDT on: 0300 123 3079

When is help available?

  • Monday to Friday: 5pm – 9am
  • Saturday, Sunday and Bank Holidays: 9am – 9am

The EDT Coordinator will provide information or signpost individuals to other organisations that can offer support.

Who does the Emergency Duty Team help?

  • Anybody who suspects a child or a vulnerable adult is at immediate risk of being harmed or neglected.
  • Anybody who has serious immediate concerns about the mental health of another person that may put the ill person or another person at risk.
  • Children or young people looking for urgent and immediate advice.
  • Families who are experiencing critical difficulties with their children.
  • Young people aged 16 or over who are homeless.

This is not a complete list.

Other services

If you are unsure which NHS Service to contact there is advice available:

I CAN Hubs are community spaces which offer people a chance to talk through their problems, be listened to without judgement, and access the services and support they need.

The telephone number for the North Wales GP out of hours service is: 0300 123 5566.

Information about you

Social Services has a policy on the use of personal information, which we have to follow.

We will need to ask you for information in order for us to help you. Usually, before we share information about your emergency with other services outside Social Services, we will ask for your permission.

Compliments or complaints

We welcome any comments about our services - good or bad. We are interested to hear how we could do things better, and we like to know when we are doing well. The link below will take you to our Complaints and Compliments page.


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