Guide to Performance
To understand how the council plans its work and manages performance, please read our guide to Performance Management. It is a tool for anyone who works in the council, as well as a guide for those who receive our services.
Guide to Performance Management (PDF document)
Performance Reports
As part of our continuous improvement, Conwy County Borough Council publishes a report (The Annual Report) every year to explain what has been done to make improvements during the previous financial year, and where we need to make further improvements. This is a requirement under the Local Government & Elections (Wales) Act 2021.
Another requirement for us under this Act, is to provide a self-assessment of our performance. This is based on evidence gathered to demonstrate our performance against our internal performance management and governance processes. The evidence gathered and reviewed (including the categories used to evaluate our performance) is available upon request.
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Copies of this report can be made available through the medium of Welsh, in Braille, large print, CD and other languages. Please call 01492 576058 to arrange.
Older versions of the reports are available on request by email to cidt@conwy.gov.uk.
Panel Performance Assessment
Under the Local Government and Elections (Wales) Act 2021, the Council must arrange an independent assessment once during each electoral term to review how well it is meeting its performance requirements.
These Panel Performance Assessments provide an external and impartial view of our performance, governance, and approach to continuous improvement.
The panel reviews evidence, recognises what is working well, and identifies areas where we can improve, helping us remain open, accountable, and focused on delivering the best possible services for residents.
Read our latest Panel Performance Assessment Report (PDF document), along with our action plan setting out how we will respond to the panel's recommendations.
External regulators
You can also read about our performance in reports published by our main external regulators: