We are always working to make this site as easy to use and as accessible as we can. You can also change settings for your web browser or device to improve your experience according to your needs and preferences. You can find help online at AbilityNet, which provides guidance about how to:
We aim to comply with the W3C’s Web Content Accessibility Guidelines (WCAG) 2.0. The site uses a responsive design, which changes the layout of web pages so they work well on desktop PCs, tablets and mobile phones.
We recommend that for the best security and compatibility you keep the operating system and web browser on your device up to date. You can find out how up to date your browser is at a site like https://www.whatismybrowser.com
Most of the downloadable documents on our site are in Portable Document Format (PDF). Many browsers will open these documents automatically but you can download free reader software from Adobe here. Readers for Microsoft Office documents can be found here.
We don’t have complete freedom to develop every area of the site. We may use tools like YouTube or Vimeo to show video. Some of the systems we use for things like taking payments, mapping, applying for jobs or looking up planning applications (to name just a few) are provided by third parties. While we always stress the importance of accessibility and usability, we will often rely on the suppliers of these systems to update their software. Similarly, we don’t have control over the external websites we link to.
At the bottom of each page there is a ‘Rate this page’ button that you can use to suggest ways to make the information better. If you’re having problems using the site in general, please tell us about it using our feedback form.