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Home Business Business Rates Business Rates Grant - FAQ

Business Rates Grant - FAQ


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Q. I’ve submitted my claim how long will it take for payment to be received

A. Due to the very high volume of online forms submitted the Rates team are working very hard to process claims as quickly as possible. Once you’ve submitted your online form, the rates team will review whether you are eligible.  We would appreciate it if you don't contact the rates team by phone to enable them to deal with your information. We understand the major challenges being faced by businesses in Conwy. We are working as hard as we can to ensure you get the support you need and we will make your payment as soon as possible.

Q. I have submitted a claim but didn’t get an email / electronic acknowledgment.

A. If you have the application reference number (starts NN) this validates your online form is in the system. Should any further information or clarification be required the rates team will contact you when they are processing you claim. If you did not get an acknowledgement email with a reference number – try submitting your Business Rates reference number again. If the system won’t allow this as Rates reference number has already been used this means the online form has gone through and the most likely reason for no acknowledgement is an error in the contact email details entered.

Q. I have submitted the form but have made an error / uploaded the wrong document

A. Please email NNDR Grants - Covid-19 (businessrategrants@conwy.gov.uk) advising/enclosing the of correct information.

Your reference number from the Grant submission should be in the Subject (Starts with NDR).

Q. I want to speak to someone to check the application I have submitted is correct / been received

A. Due to the very high demand for the Business Rates Grant the Rates team are not able to take calls. We would ask that you bear with us; If you have the reference number (starts NN) this validates your submission is in the system. Should any further information or clarification be required the rates team will contact you when they are processing you claim.

Q. I do not have access to my rates bill or my rates reference number

A. Please note that if you are unable to access your business rate demand notice please email nndr.enquiries@conwy.gov.uk with your full details including your phone number. A duplicate Business Rate Demand will then be issued to you accordingly.  

Your enquiry will be dealt with as soon as possible but due to the number of enquiries currently being dealt with we would ask for your patience.

Q. I don’t have a premises, but I am a small business can I claim this business rates grant?

A. Unfortunately not this grant is business rates grant for business with premises. More information on the other support packages available can be found on the business wales website. 

Q.I have more than one business

Should you have more than one premise, please fully completer a form for each.

Please note that for the £10,000 grant scheme the multiple property restriction which applies to Small Business Rates Relief also applies to this grant. Therefore, the same ratepayer will only receive the grant for a maximum of two properties in each local authority area.

Q. I can’t complete the online form can I get a hard copy of the application?

A.  An electronic copy of the form can be requested by emailing  business@conwy.gov.uk or by phoning 01492 574574. If you do not have an email we can arrange for one to be posted to you – we require your Name and address for the business premises.

Q. How do I know if I’m eligible / which grant am I’m eligible for?

A. Full information and online form can be found on www.conwy.gov.uk/covid19grants
Full information on all Covid – 19 business support schemes can be found on the Business Wales website. www.businesswales.gov.wales

Q. Where do I find my Rates Reference number?

A. Your Rates Reference is the 9 digit reference- shown as 'your ref' on your business rate demand notice which has recently been issued). This will be the same as on previous year’s demands.

Q. The online form will not accept my Rates reference number what should I do?

A. A number of newer premises are still being validated so have asked businesses to try the number over the next few days.

Q. The online form won’t accept my bank account details.

A. Please ensure the sort code is entered in a 6 digit number format i.e. 000000 No spaces or dashes should be entered between the numbers

Q. Is my business eligible for any other reliefs etc.

Information on reliefs can be found via the links below:

Business Rates Relief: https://businesswales.gov.wales/business-rates-relief-in-wales

Business Wales have a summary of other support available via their website: https://businesswales.gov.wales/coronavirus-advice

This includes information on Financial Support and Grants, support for the self-employed

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