If you wish to know more about the decision or believe the decision is incorrect you can request a Statement of Reasons. This would need to be requested within one calendar month of the original decision date in writing to the Benefit Office (address below) or via email
If you wish to request a reconsideration of the original decision you should contact the Benefit Office (address below) in writing or via email within one calendar month of the original decision (or date given to you if you have requested a Statement of Reasons) and request the decision is reconsidered. Please give the full reason why you think the decision is incorrect. The reconsideration of your Council Tax Reduction claim would be carried out by a different Officer than had made the original decision and you would be informed in writing of the outcome.
If you are still unhappy after receiving the reconsideration decision you should request an Appeal to the Valuation Tribunal for Wales where you will find full guidance notes and an Appeal Form.
Benefit Office Address for written correspondence:
PO Box 1