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Home Resident Council Tax Cost-of-Living Support Payment

Cost-of-Living Support Payment

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Update May 2022

Conwy County Borough Council have started making the Welsh Government’s £150 Cost of Living Support Scheme payments to residents. Over 24,000 payments have been processed and eligible residents who pay Council Tax by Direct Debit will start receiving the payments week commencing 23/05/2022.

If a payment is made and information subsequently emerges to show that a recipient is not eligible for that payment, Conwy County Borough Council, acting on behalf of the Welsh Government, may require repayment in full.

For those who don’t pay Council Tax via Direct Debit, the Council anticipates providing a method for them to receive their payment in June.

The payment is being made to residents with properties in Council Tax bands A-D and also to those who were receiving support through the Council Tax Reduction Scheme on 15 February 2022, regardless of the valuation band of the property. 

We understand that people in Wales are facing very real cost-of-living crisis. Further information will be published online in due course. In the meantime, please bear with us while we focus on making the appropriate arrangements.

If you pay by direct debit your payment will be made without the need to complete a registration form. To setup a direct debit, please visit

We strongly encourage you to set up this efficient way to pay your Council Tax and receive the Cost of Living payment of £150.

Alternative arrangements will be made in due course for those who do not pay by direct debit, once confirmed we’ll update this page.


On 15 February 2022, the Welsh Government announced that a £150 cost-of-living support payment will be provided to:

  • all households who live in properties in council tax bands A-D; and 
  • all households who are recipients of the Council Tax Reduction Scheme - who live in properties in council tax bands (A-I). 

A Discretionary Scheme will also be established to help support other households who may be struggling but do not fit in the above criteria.

If additional information is needed, eligible households may need to complete a short registration form.  

Be mindful of emails or texts from suspicious sources offering information on the scheme. It's often a scammer trying to steal your information.

Additional Support

Advicelink Cymru

For debt and money advice and further information on any additional financial support you may be entitled to, you may wish to contact Advicelink Cymru. Please call Freephone 0800 702 2020 (9am to 5pm, Monday to Friday) or  access information or talk to adviser online.

Discretionary Assistance Fund

If you are experiencing financial hardship, you may be eligible for support through the Discretionary Assistance Fund (DAF). You can apply to the DAF via the website or by Freephone telephone on 0800 859 5924

Warm Homes Scheme

The Welsh Government Warm Homes Nest scheme offers a range of free, impartial advice and, if you are eligible, a package of free home energy efficiency improvements such as a new boiler, central heating or insulation. This can lower your energy bills and benefit your health and wellbeing. For more information, call freephone 0808 808 2244 or visit

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