If you have not made a suitable arrangement the Council has the power under a Liability Order, to use an enforcement agent to collect the debt. Any arrangement made at this stage must be made with the enforcement agent. This course of action will incur further costs which are added to the amount you owe.
Changes to Enforcement Agent fees
From 6th April 2014 there has been a new fee structure.
- Compliance stage: £75.00 is added to each liability order as soon as it is passed to the EA. This fee is payable before the debt.
- Enforcement stage: £235.00 plus 7.5% of the value of the debt that is over £1500.00. This fee is payable on the first visit to your property. Only one enforcement fee will be charged even if there is more than one liability order
- Sale or disposal stage: £110 plus 7.5% of the value of the debt that is over £1500.00. This fee is payable on the first visit to remove your goods.
The EA may also recover fees that are reasonably incurred such as the costs of storing goods and locksmith’s fees.
How to pay what you owe
Online - you can pay via the internet at www.conwy.gov.uk/payments (select Conwy Enforcement and have your 9 digit enforcement reference to hand).
Automated telephone payment line – This is available 24 hours/7 days per week. Please call 0300 5000 955 and select option 8 for Conwy Enforcement when prompted and have your 9 digit enforcement reference to hand.
BACS – Our bank details are;
Sort Code: 20-51-49
Account Number: 60051098
Account Name: Conwy County Borough Council
Please quote your 9 digit enforcement reference with your payment.
How you can contact the Enforcement Agents Office:
PO Box 1
Phone: 01492 576614
Enforcement Agents Privacy Notice