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Home Resident Food safety Food Complaints

Report a Problem about Food or Food Premises


Summary (optional)
If you have a complaint about any food or drink you have purchased, you may complain to Conwy County Borough Council if you purchased the food in the area. Or if you are a business you can report a problem to us.
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We are responsible for making sure that all food sold in Conwy County Borough is safe to eat.

Food complaints

If you buy any food or drink that you are not happy with you should contact the shop, manufacturer or supplier where you bought the goods.

Our Food Safety Team only deals with food issues that pose a risk to public health, such as:

  • food unfit for consumption, e.g. decomposing meat
  • food that is contaminated, e.g. heavy mould growth on cheese
  • an item found within the food that shouldn’t be there, e.g. a bolt in a loaf of bread
  • Mis-described, incorrect weight or adulterated foods, including non genuine product sales
  • Food not complying with compositional and labelling requirements, including being beyond 'Use By' date
  • Where fraud may be involved

 Dos and Don’ts of making a food complaint

Do:

  • Make sure you’ve read the label and know the best before / use by dates and instructions for use.
  • Keep receipts.
  • Keep the food wrapper or container.
  • Keep food in the fridge or freezer, especially if your complaint relates to decomposition or off smells and tastes.
  • Make sure there is sufficient food left for sampling, in case we need to carry out tests on the food.

Do not:

  • Remove any item found in the food – leave it in place
  • Put the item in your mouth or lick any of the food near it as this could affect any tests we may need to do on it.
  • Allow the food to decompose any further – keep it in the fridge or freezer.
  • Throw away any of the food.

Food business complaints

If you are concerned about food handling practices or standards of cleanliness at a food business in Conwy County Borough please give us the details so that we can investigate the issue.

If you are a business and have a problem which you think we should be aware of report it here.

We are responsible for making sure that all food sold in Conwy County Borough is safe to eat.

Food complaints

If you buy any food or drink that you are not happy with you should contact the shop, manufacturer or supplier where you bought the goods.

Our Food Safety Team only deals with food issues that pose a risk to public health, such as:

  • food unfit for consumption, e.g. decomposing meat
  • food that is contaminated, e.g. heavy mould growth on cheese
  • an item found within the food that shouldn’t be there, e.g. a bolt in a loaf of bread
  • Mis-described, incorrect weight or adulterated foods, including non genuine product sales
  • Food not complying with compositional and labelling requirements, including being beyond 'Use By' date
  • Where fraud may be involved

 Dos and Don’ts of making a food complaint

Do:

  • Make sure you’ve read the label and know the best before / use by dates and instructions for use.
  • Keep receipts.
  • Keep the food wrapper or container.
  • Keep food in the fridge or freezer, especially if your complaint relates to decomposition or off smells and tastes.
  • Make sure there is sufficient food left for sampling, in case we need to carry out tests on the food.

Do not:

  • Remove any item found in the food – leave it in place
  • Put the item in your mouth or lick any of the food near it as this could affect any tests we may need to do on it.
  • Allow the food to decompose any further – keep it in the fridge or freezer.
  • Throw away any of the food.

Food business complaints

If you are concerned about food handling practices or standards of cleanliness at a food business in Conwy County Borough please give us the details so that we can investigate the issue.

If you are a business and have a problem which you think we should be aware of report it here.

 

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