Essential Website Maintenance – Thursday 9th January 2020

We will be carrying out essential website maintenance in the afternoon which will affect some functionality. We apologise in advance for any inconvenience the work may cause and will do all we can to keep disruption to an absolute minimum.
Home Resident Free Public Wifi

Free Public Wifi


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Free public wifi is available across the majority of Conwy Council sites and in some outdoor locations, with the exception of Venue Cymru who have their own arrangements.

You can connect to it by selecting “Amddim_Conwy_Free” from any of the locations in which it is available.

The Council has selected an external provider “Purple” to deliver our free wifi services safely and in compliance with data protection legislation. Details of how the Purple system manages data and security are available here. Users connecting to the free wifi service are also asked to provide consent for how their data is used prior to accessing the service. Users can also find Purple’s privacy notice and details on how to request any information held about them from the portal’s login pages.

As a minimum requirement users are asked only to provide an email address before allowing to access this service. The system also collects the connecting device’s MAC address (a unique identifier) for safeguarding purposes. The Council may then utilise this data to analyse aggregated data on how many times the free wifi service is used and duration times on a location by location basis.

Where a user of the free wifi service specifically has “ticked” to agree their consent to provide additional information such as Facebook interests then this information may also be used in an anonymised format to illustrate information such as age, sex or interests such as “sports”, “theatre” or “film”. Access to this anonymised data is strictly controlled to designated officers in the Council.

The Council may in future then use this information to contact users where a user has consented by e-mail or text with details on future events, services or promotions. Any personally identifiable information is automatically deleted from the Purple system 13 months after any user stops connecting to the service.

As part of the free wifi service, certain categories of website are also blocked for safeguarding and security purposes and these are published on the Council website.

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