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Essential Website Maintenance – Thursday 9th January 2020

We will be carrying out essential website maintenance in the afternoon which will affect some functionality. We apologise in advance for any inconvenience the work may cause and will do all we can to keep disruption to an absolute minimum.

Am I homeless?

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Due to coronavirus the face to face duty service is closed until further notice. If you are homeless or at risk of homelessness, please contact the Homeless Prevention Team (contact details are at the bottom of this page).

Legally you are homeless if you:

  • Have nowhere to live in this country or anywhere else in the world that is available for you to occupy
  • Have no legal right to remain in your home
  • Have somewhere to live but cannot get into the property
  • Have somewhere to live but it is not reasonable for you to stay there, for example, if it is likely that you or a member of your household would be abused
  • Have a boat, caravan or mobile home but you have nowhere to put it


You can also apply for advice and assistance if it is likely that you will be homeless in the next 56 days. This may be because you: 

  • Have been taken to Court and the Court says you must leave your property within the next 56 days
  • Have been living with family or friends and they have asked you to leave within the next 56 days


We will work with you to help you stay in your home. If this is not possible we will assist you to find new accommodation.

  • Phone number: 0300 124 0050
  • Email address: housingsolutions@conwy.gov.uk
  • Opening hours: If you are homeless or threatened with homelessness, please contact us on 0300 124 0050 (Monday to Thursday - 8:45am to 5:15pm, Friday - 8:45am to 4:45pm).
  • Emergency out of hours number: 0300 1233079 
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