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Homeless or at risk of being: if you're facing eviction


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Private landlords must follow legal procedures to evict contract holders. They sometimes need a legal reason (known as a ‘ground’) to evict you but in many cases they don’t.

The renting rules in Wales have changed.

If you’re a tenant, the new rules should make it easier for you to rent and give you more protection. Tenancies were automatically replaced with an ‘occupation contract’ on 1 December 2022. A tenants are now called a 'contract holder'.

Shelter Cymru have information on the procedures landlords must follow to evict someone, and what to do if you are facing eviction.

Citizen's Advice have information on how the rules have changed in Wales. It is important to remember that the rules are different in the rest of the UK when reading advice online.

Conwy's Homelessness Prevention Team can help. We will advise you of your options and give advice on securing alternative, affordable accommodation. If you have been served with a notice, we can check that it is valid and the rules have been followed. If it appears not to be valid, we can contact your landlord to discuss.

Contact The Homelessness Prevention Duty Team on 0300 456 9545 or call in at Coed Pella council offices, Colwyn Bay between 9:30am and 4pm, Monday to Friday. Out of hours call 0300 123 6688.

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