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Home Resident Housing Homelessness How do I apply for help?

How do I apply for help?


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To get help to prevent homelessness you need to contact Conwy Housing Solutions who will ask you some questions and may invite you to meet with them to assess your needs.

You can be accompanied by anybody when you visit us.  This could a friend, family, advocate, support worker. It might be helpful to remember what you have been told.  If you would like help with finding an advocate or support worker to help you, please let us know.

You will be allocated a Homeless Prevention Officer who will advise and support you until you are no longer threatened with homelessness.

If you prefer to speak to an officer of the same sex as you, please mention this when you make your appointment and we will try to arrange this.

We may contact your mortgage company or previous landlord(s) to gather information and negotiate with them to prevent your homelessness.

  • Phone number: 0300 124 0050
  • Email address: housingsolutions@conwy.gov.uk
  • Opening hours: Conwy Housing Solutions duty service is available for you to visit without an appointment; 9:30am-4:00pm Monday to Friday at Coed Pella, Conway Road, Colwyn Bay, LL29 7AZ 
  • Emergency out of hours number: 0300 1233079  
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