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Home Resident Housing Homelessness How do I apply for help?

How do I apply for help?


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Due to coronavirus the face to face duty service is closed until further notice. If you are homeless or at risk of homelessness, please contact the Homeless Prevention Team (contact details are at the bottom of this page).

To get help to prevent homelessness you need to contact Conwy Housing Solutions who will ask you some questions and may invite you to meet with them to assess your needs.

You can be accompanied by anybody when you visit us.  This could be a friend, family, advocate, support worker. It might be helpful to remember what you have been told.  If you would like help with finding an advocate or support worker to help you, please let us know.

You will be allocated a Homeless Prevention Officer who will advise and support you until you are no longer threatened with homelessness.

If you prefer to speak to an officer of the same sex as you, please mention this when you make your appointment and we will try to arrange this.

We may contact your mortgage company or previous landlord(s) to gather information and negotiate with them to prevent your homelessness.

  • Phone number: 0300 124 0050
  • Email address:housingsolutions@conwy.gov.uk
  • Opening hours: If you are homeless or threatened with homelessness, please contact us on 0300 124 0050 (Monday to Thursday - 8:45am to 5:15pm, Friday - 8:45am to 4:45pm).
  • Emergency out of hours number: 0300 123 3079  
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