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Home Resident Housing Homelessness Who can get help?

Who can get help?


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Due to coronavirus the face to face duty service is closed until further notice. If you are homeless or at risk of homelessness, please contact the Homeless Prevention Team (contact details are at the bottom of this page).

Under the Housing (Wales) Act 2014 not everyone qualifies for help to prevent homelessness but everyone is entitled to access advice and assistance. Some people will not be entitled to help to prevent homelessness, for example if a person does not usually live in the UK. It is likely that you will be eligible for help if you:

  • Usually live in the UK and immigration control does not apply to you.
  • Usually live in the UK and immigration control does apply to you but your right to stay is not based on conditions.
  • Have been given refugee status as a result of an asylum application.

If you are not eligible for assistance to prevent homelessness, we will still give you advice on housing options and will advise you to seek assistance from agencies such as NASS (National Asylum Support Service). If you are found to be eligible for assistance, the next stage of enquiry will be establishing whether you are homeless or threatened with homelessness.

We will need to see evidence of your identity, income or benefits, plus evidence of residency, for example: passport, driving license, NHS medical card, gas or electric bill, TV license, bank or building society statements

How do I apply for help?

  • Phone number: 0300 124 0050
  • Email address: housingsolutions@conwy.gov.uk
  • Opening hours: If you are homeless or threatened with homelessness, please contact us on 0300 124 0050 (Monday to Thursday - 8:45am to 5:15pm, Friday - 8:45am to 4:45pm).
  • Emergency out of hours number: 0300 123 3079 
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