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Home Resident Report, Pay, Apply Pay for it Conwy E-Store Web Payments System

Conwy E-Store Web Payments System


Summary (optional)
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Chrome Web Browser - Update 06.08.20

We have been advised by our on-line payment provider that an issue has been identified when payments are made using the new release of Chrome Web Browser. On some occasions, payments are failing or not being correctly updated onto back-office systems. Until a fix is applied to the on-line payments system to correct this, can customers please use an alternate web browser when making on-line payments. 



Conwy E-Store is a secure on-line shop facility for bill payments such as Council Tax, Business Rates, Penalty Charge Notices and Sundry Invoices. Other miscellaneous items such as Replacement Bus Passes and Bulky Waste Collections can also be selected.

There is an optional Customer Account Registration similar to amazon / e-bay with a basket experience, access to payment history and a final checkout.

A Customer Account includes the option to register a payment card and reference details, which can be stored to improve the customer experience.

There is also the ability to make an anonymous payment using a debit/credit card or PayPal without the need to register.

Please have a look at the system here

For more information and feedback contact br.enquiries@conwy.gov.uk

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