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Disability Service - what we do

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The Disability Service is part of the Social Care and Education Department within Conwy.
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The Social Care service works with people who have a disability. Conwy Disability Service uses the Equality Act 2010 definition of ‘disability’ which states that:

‘A person has a disability for the purpose of the Act if he or she has a physical or mental impairment and the impairment has a substantial and long-term adverse effect on his or her ability to carry out normal day-to-day activities.’

  • The person must have an impairment that is either physical or mental.
  • The impairment  must have adverse effects which are substantial
  • The substantial adverse effects must be long term and
  • The long-term substantial adverse effect must be effects on normal day-to-day activities.

A disability can arise from a wide range of impairments including:

  • sensory impairments;
  • impairments with fluctuating or recurring effects;
  • progressive impairments;
  • auto-immune conditions;
  • organ specific, including respiratory conditions and cardiovascular diseases;
  • learning disabilities;

The Disability service will remain responsive to need and provide support to individuals who do not fit within the definition above providing the Disability Service is best placed to meet the individuals personal outcomes.

The service consists of managers, social workers, assessing and reviewing officers, occupational therapists, support workers and the health service Community Learning Disability Team. We also have specialist sensory impairment officers from Sense and Vision Support based with the Service. The health team consists of learning disability nurses, psychologists, psychiatrists and speech and language therapists.

The social care team works with people who:

  • have an Acquired Brain Injury (all ages)
  • have a Learning Disability (all ages)
  • are under 65 and have a Physical Disability
  • have a Sensory Impairment (all ages)
  • are under 65 and have chronic health conditions

The Community Learning Disability Health Team works with adults aged over 18 who have a learning disability. The Disability Service works closely with other departments in Conwy, with the NHS, with organisations in the voluntary sector, with housing providers and with social care providers to make sure that people with disabilities and chronic conditions in Conwy have the best quality of life possible.

The Service wants to ensure that people are:

  • supported to achieve all that they can
  • provided with the right support at the right time
  • safe and protected from neglect and abuse

Social Services & Well-being (Wales) Act

The Social Services & Well-being (Wales) Act is law from April 2016. It brings together and modernises social services law. The Act has changed the way that Local Authorities have to work with people to promote the well-being of those who need care and support, or carers who need support. Please follow the link to the Welsh Government pages and Social Care Wales Hub to find out more about how the Act will affect you.


Disability Registers

The Disability Service maintains the following registers:

  • Learning Disability Register
  • Visual Impairment Register - access the BCUHB eye clinic for certificate of Visual Impairment
  • Deaf / Hard of Hearing Register
  • Dual Sensory Loss Register

The benefits of registration include the following (not all apply to each register); newsletters, providing up to date information around disability issues; and is useful when applying for various discounts. The Disability Service will also use the information on the register to inform service planning.

Your Social Care officer will ask you if you wish to be included on the Learning Disability, Deaf/Hard of Hearing and Dual Sensory Loss Registers. For the Visual Impairment Register you must be assessed by the NHS.

The Disability Service is organised across three Sections:

  • Children and Young Adults with Disabilities under 25
  • Adults with Disabilities over 25
  • Disability Resources and Early Intervention and Prevention


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