Our InterpretersLive! video service hours are 08.00 to 24:00, 7 days a week. If an Interpreter is not immediately available, you can hold or retry later. Outside of these hours please contact us to pre-book an Interpreter who can be online within 30 minutes.
This service is accessible via Windows supported devices and Apple Mac.
If you would like to connect via an iPad / iPhone / android tablet, please download the compatible app here and once registered enter email@example.com into the search box and click to make a video call.
The service is compatible with the following browsers:
If you are using Safari 9 or Internet Explorer 11, when prompted please download the plugin. You will only need to do this once, next time you will be taken straight to the call button.
If you are having difficulties connecting to the InterpretersLive! Service try watching our Troubleshooting guide:
Alternatively, contact Sign Solutions for further help or to provide feedback on the service.
If you wish to make a complaint, please follow the guidelines set out here:
Alternatively a transcript for how to make a complaint can be found here.
Sign Solutions providers of InterpretersLive! are certified ISO 27001 and ISO 9001, all data is processed and held securely. As a certified organisation we are committed to continuous improvement and are externally assessed annually, to ensure progress is maintained.