The Freedom of Information Act 2000 and the Environmental Information Regulations give you the right to access and ask for information held by Conwy County Borough Council and other public bodies. You have the right to complain about the handling of your request and / or the response you have received regarding your request for information as well as other breaches of the above legislations
What can you complaint about
If you are unhappy with the way your request has been handled, you may ask for an internal review within 40 working days from the date of our response.
You can complain about the way a request was handled. For example:
- Our failure to respond within 20 working days or explain why longer than 20 working days was required.
- Our failure to provide proper advice and assistance.
- Our failure to provide information in the requested format.
- Our failure to properly explain any reasons for refusing the request.
- Our decision to withhold information either in whole or in part.
You can also complain about the timescale for the response. We will aim to respond promptly but, in any case, within 20 working days.
How to make a complaint about FOIA and EIR
Make it clear that the matter concerns a request for recorded information and provide as much detail as you can, including any reference number you have been given. Tell us your name and how to contact you.
You can:
- ask a member of staff at the council to help you
You will need to state the reason why you disagree with the decision made.
What happens next
We will acknowledge receipt of your internal review within 5 working days. We will carry out a full investigation and let you know the outcome of our decision. We will aim to respond as soon as possible but, in any case, within 20 working days.
If you are not happy with our response
If you are not satisfied with our response, you may wish to refer it to the Information Commission.