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Essential Website Maintenance – Thursday 9th January 2020

We will be carrying out essential website maintenance in the afternoon which will affect some functionality. We apologise in advance for any inconvenience the work may cause and will do all we can to keep disruption to an absolute minimum.
Home Council Website accessibility Accessibility statement

Accessibility statement


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Conwy County Borough Council is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone.
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Accessibility Statement for conwy.gov.uk

This website is run by Conwy County Council. This statement applies to content published on www.conwy.gov.uk

The site uses a responsive design, which changes the layout of web pages, so that they work well on desktop PCs, tablets and mobile phones.

How accessible is this website

This website is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • use most of the website (this excludes pdf and other types of attachments) using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)


AbilityNet has advice on making your device easier to use if you have a disability.

The following elements are not accessible. However, we will work to improve these elements in terms of accessibility, where it is within our power to do so, or we will work with our suppliers to do so:

  • some pages include tables which are not readable using screen readers
  • many documents are in PDF format and are not accessible
  • some of our forms are not accessible
  • content and functionality provided by third party suppliers are not fully accessible
  • some images do not have alternative text
  • some heading elements are not consistent
  • you cannot modify the line height or spacing of text
  • some of our online forms are difficult to navigate using just a keyboard
  • interactive maps are difficult to navigate using a keyboard only

 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us.


Alternatively, you can write to us at:

Coed Pella
Conway Road
Colwyn Bay
LL29 7AZ

 
We aim to respond to feedback within 10 business days.

How to request content in an accessible format

If you need information in a different format contact us and tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need, for example, audio CD, braille, BSL or large print, accessible PDF


We’ll consider your request and get back to you in 10 business days.

Technical information about this website's accessibility

Conwy County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (external website).

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed here is non-accessible for the following reasons.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

How we test this website

This website is tested in realtime using specialist software (Siteimprove). We also plan to have a selection of our most popular pages tested by people with disabilities before the end of December 2020.

This statement was prepared on 21st September 2020. It was last reviewed on 21st September 2020.

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