Free school transport may be given, depending on how far the walk is and any additional needs that may apply.
If your child is of statutory school age and attending full education, or if they are in post 16 education and under 19 on the 1st September of the academic year, they could qualify for free transport when attending their nearest suitable school or college and live at least:
- 2 miles from the school if they’re under 11
- 3 miles from the school/college if they’re over 11 years of age
Apply
If you think your child may qualify for home to school transport, please apply online:
Concessionary travel
We can sell spare seats on a school bus to parents of children who don’t receive free transport. This is called concessionary travel.
Travel behaviour code
The Welsh Government has advice on how learners should behave to have a safe journey when travelling to and from school.
Questions and answers
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Education Services will send you a letter telling you if your child qualifies. You will then receive another letter from the Home to School Transport Arrangements Team with the details.
Should you have any queries about these details, please contact the Home to School Transport Arrangements section by email to home2school@conwy.gov.uk or by calling 01492 577899.
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Once Education Services have confirmed that your child qualifies, the Home to School Transport Arrangements Team will then process your travel pass within 10 working days. The travel pass will be sent via second class post to your home address along with the relevant bus timetable. This pass will be valid for the duration of your child's compulsory education.
Should you have any queries about the arrangements please contact the Home to School Transport Arrangements section by emailing
home2school@conwy.gov.ukor by calling 01492 577899.
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If your child currently qualifies for transport but has changed address or changed school, you must notify us of the new details immediately. You can do this be completing a new transport form, by emailing
transportapplications@conwy.gov.uk or by calling 01492 575595.
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If your child qualifies for school transport and is moving to the next school year at the same school, we will automatically update your details. Providing your home address has not changed we will continue to make the necessary travel arrangements.
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If your child's travel pass has been lost or damaged it must be replaced immediately. There is a £5.00 charge to replace each card.
You can order a replacement by asking at your child's school reception or by contacting the Home to School Transport Arrangements section by e-mailing home2school@conwy.gov.uk or by calling 01492 577899. The replacement pass will be posted to your home address following payment.
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Please notify us whenever there is a problem so we can follow up the complaint immediately.
To submit a complaint please contact the Home to School Transport Arrangements section by e-mailing home2school@conwy.gov.uk or by calling 01492 577899.
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The distance is measured from the child's home to the nearest school gate by the shortest available walking route. The distance is measured using a computerised mapping system.
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Any appeal must be made in writing and addressed to:
Head of Education Services
Conwy County Borough Council
PO Box 1
Conwy
LL30 9GN
You may also forward your request by emailing
transportapplications@conwy.gov.uk stating your reasons for the appeal and providing any relevant documentation to support your case.
Documents
A new home to school transport policy will come into effect on 1 September 2025:
Contact the school transport team:
Telephone 01492 575595
Email transportapplications@conwy.gov.uk
Fill in the online school transport enquiry form