What to do if you are struggling to pay
It is important that you contact the Income section as soon as possible as failure to make payment may result in recovery through the county court, or a Collecting Agent calling at your home or work. It may be possible to pay by instalments; you will need to contact the Income Section to agree a reasonable instalment plan (our contact details can be found at the bottom of this page).
What if I receive a County Court Summons?
If you have still not paid your bill after having received a reminder and a final notice you will be issued with a summons by the County Court. In order to avoid being registered with a county court judgement, which will affect your credit rating, you must pay the amount shown on the summons immediately.
If you are unable to pay the full amount and you wish to make an offer of instalment payments you should complete the admission form attached to the summons. This will not prevent you having a county court judgement against you, but will prevent enforcement actions such as the bailiff being instructed.
If you genuinely believe you do not owe any money you should complete the defence form attached to the summons and return it to the court as soon as possible. You will then be required to attend court to state your case to the judge, who will then make a decision based on the facts presented to him.
PO Box 1,
Phone: (01492) 576610
Quick URL: www.conwy.gov.uk/Pay-for-it
- Monday - Thursday: 9am - 5pm
- Friday: 9am - 4:45pm