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Reporting a Child at Risk

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Making an enquiry

If you wish to make an enquiry, or you are concerned about a child's safety please contact us on 01492 575111 during office hours (Monday to Friday 9am until 5pm) or 0300 123 3079 outside of office hours.

Alternatively you can complete a referral form and e-mail it to duty@conwy.gov.uk

Anyone who is worried about a child living in Conwy can call our children's social care services. We get calls from parents, relatives, friends and neighbours, and people like teachers, health visitors and doctors. The law says we must find out if children need our help to keep them safe.

There are many different forms of abuse or neglect:

  • Physical abuse - being hit or slapped, being given the wrong medication on purpose, being locked in somewhere, tied up or force fed.
  • Sexual abuse - being touched or kissed when it is not wanted, being made to touch or kiss someone else, being made to watch pornography, being raped, getting something (e.g. gifts or money) as a result of performing sexual acts which a person could not or did not consent to.
  • Emotional abuse - being threatened, not being given choices, being bullied, being deliberately left alone for a long time, being tormented.
  • Financial abuse - having money or personal property stolen, being tricked out of benefits, someone borrowing money and not paying it back, being bullied into letting other people use credit cards.
  • Neglect - not being given enough to eat or drink, being left in dirty or wet clothes, being given the wrong medication or not being given medication at all, someone not calling a doctor or nurse when help is needed.
  • Discriminatory abuse - ignoring religious beliefs, making comments or jokes about a person's disability, race or sexuality, not providing food to meet dietary requirements.
  • Domestic abuse - abuse perpetrated by someone who is, or has been, a family member or intimate partner.
  • Modern slavery - when a person is forced to work for no money, they may be owned or controlled by an employer or moved from different areas or abroad.

Information for parents and carers about child protection

It is important that you know what will happen if we are told your child needs help to stay safe. These pages tell you about our child protection procedures.

Complaints, compliments and comments about children’s Social Care

We really like to get feedback on our service. If you have any comments, suggestions or compliments, we’d like to hear from you.  You can leave feedback via the Complaint, Compliment or Comment page on our website or you can speak to your Social Worker.


If you are looking for Child Protection or Safeguarding training, please visit the North Wales Safeguarding Board website for further details.

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