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Home Business Environmental Health Food Safety Food Hygiene Rating Scheme

Food Hygiene Rating Scheme

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How the rating scheme works and how to find the food hygiene rating of Conwy’s food outlets.
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The food hygiene rating Act 2013 introduces a mandatory scheme requiring food businesses to openly display their hygiene rating and advise customers of their hygiene rating on request. The scheme applies to:

  • restaurants,
  • pubs,
  • cafés,
  • takeaways,
  • hotels. 
  • supermarkets
  • manufacturers
  • other food shops

Each business is given their hygiene rating when it is inspected by a food safety officer from Conwy Council.  More information can be found on the Food Standards Agency website (FSA).

How does the scheme work?

Each business is given a rating following an inspection by a food safety officer. This is based on how well the business is meeting the requirements of food hygiene law at that time. The assessment is based on a consideration of the following three elements: 

  • how hygienically the food is handled - safe food preparation, cooking, re-heating, cooling and storage
  • the condition of the structure of the premises - cleanliness, repair, layout, lighting, ventilation and other facilities
  • how the business manages what it does to make sure food is safe and so that the officer can be confident standards will be maintained in the future. 

The rating is only about the hygiene standards of the food business - it is not about the quality of the food or about the standards of service provided to customers. 

What are the different ratings?

The level of compliance determines the Food Hygiene Rating of a business, which ranges from the lowest rating ‘0’ – Urgent Improvement Necessary to the highest rating ‘5’ Very Good. A business is given one of these ratings:

Rating scales

Food Rating Scales Image

All businesses should be able achieve the top rating of 5. To get the top rating of ‘5', businesses must do well in all three elements. Those with ratings of ‘0' are very likely to be performing poorly in all three elements and are likely to have a history of serious problems. Where a business does not achieve the top rating, the food safety officer will explain to the person that owns or manages the business what improvements are needed. 

Where does the food hygiene rating need to be displayed?

Businesses are given a sticker showing their rating and have to display it in a prominent place - such as the front door or window - and at all customer entrances and provide information on their rating verbally if asked. Businesses that fail to display their rating can be fined £200.

Not happy with your rating?


If you consider your business rating is unjust or you wish to discuss your rating, please contact the officer who carried out the inspection in the first instance. If they are unable to resolve the matter you may appeal by completing the appeal form (PDF).

The appeal must be made within 21 days of the date the business receives the food hygiene inspection report. The completed appeal form should be sent to the Principal Environmental Health Officer (Food). The appeal will be considered by an officer from the authority who was not involved in the original assessment of the food hygiene rating being appealed. The local authority will decide the appeal and notify the business of the outcome within 21 days of receiving the appeal. During the period of the appeal process, no sticker should be displayed nor referred to in any advertising, web site content etc.

Right to Reply

Businesses have a “Right to Reply”. This allows a business to comment on the rating given to them. These comments must be made in writing to the Council by completing a right to reply form (PDF). The completed form should be sent to the Principal Environmental Health Officer (Food) who will arrange for the comments to be published on the Food Standards Agency website along with the rating.

Requesting a re-rating Inspection

If a business has addressed all the non-compliances raised in the inspection report, they can apply for a re-rating visit.  The request for a further inspection and assessment of the food hygiene standards of the establishment for the purpose of considering whether to change its food hygiene rating can be made at any time, subject to the following conditions having been met:

  • any appeal against the current food hygiene rating has been determined
  • the operator has notified the food authority of improvements made to hygiene standards at the establishment
  • the food authority considers it reasonable to further inspect and assess the establishment in view of the improvements said to have been made
  • the current food hygiene rating sticker is displayed at the establishment in accordance with the requirements of section 7 of the Food Hygiene Rating (Wales) Act 2013
  • the business has agreed to ensure that a food authority will be given access to carry out an inspection of the establishment for the purpose of the re-rating
  • the business has paid the reasonable costs of the re-rating, as determined by the food authority in accordance with section 13 of the Food Hygiene Rating (Wales) Act 2013

To request a re-rating inspection please complete the Re-rating request form (Word version) or re-rating form (PDF version). The current cost of a re-rating inspection is £180.

Contact for Advice


Regulatory and Housing Services
PO Box 1
LL30 9GN
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