What is Telecare?
Conwy Telecare supports a range of individuals by providing technology within the home. This can detect falls, improve the security of your home, or raise an alarm to the bilingual 24/7 monitoring service.
More people are using technology to support people to remain safe and independent in the community. Conwy Telecare will work with you to try and find different ways to meet your needs through the use of Telecare equipment and new technology.
What’s included?
The basic package includes the rental, maintenance and monitoring of the following:
- Lifeline box
- Pendant
- Smoke detectors
- Keysafe
Cost
- £35 one-off installation fee + £1.08 per day.
Additional / specialist equipment is available following a recommendation from a health professional.
How do I sign up?
Simply click here to complete the Telecare sign-up form , or download a paper copy of the Telecare sign-up form to complete and return. For further information please contact:
Conwy Telecare Service
Community Equipment Loan Stores
Bryn y Neuadd Hospital
Aber Road
Llanfairfechan
LL33 0HH
E-mail: telecare@conwy.gov.uk
Phone: 01492 577560
Fax: 01492 577594
The Digital Phone Switchover
‘Did you know that by the end of January 2027 all old landline phone lines will have been replaced by Digital lines by your landline provider?
Switching from your old landline phone to a digital line may affect your Telecare.
Please call our Telecare Admin staff on 01492-577560 to inform us when you receive notification that your landline is being switched to Digital.
They can then arrange for your equipment to be upgraded, if necessary.
Other useful pages
Dewis Wales
Galw Gofal
Setting up a Direct Debit Payment
Conwy Single Point of Access
Conwy Carers Team
Welfare Rights