Essential Website Maintenance – Thursday 9th January 2020

We will be carrying out essential website maintenance in the afternoon which will affect some functionality. We apologise in advance for any inconvenience the work may cause and will do all we can to keep disruption to an absolute minimum.

Corporate Safeguarding Policy

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One of Conwy County Borough Council's corporate priorities is to ensure that vulnerable people are protected and are able to live as independently as possible.
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As a Council, we believe that every child and adult has a right to be safe from harm. The Council acknowledges its role and responsibilities to provide definite guidance for staff, Councillors, partners and those people whom we serve in this key field.

Safeguarding is everybody's business in every Service within the Council. Whilst Social Services is the Lead Service for dealing with enquiries regarding allegations / concerns that children and adults may be suffering significant harm, everyone has a responsibility to safeguard the welfare of children, young people and adults, whatever the role of the individual

Safeguarding is a wider concept than the protection of children and adults and deals with the promoting of:

  • Physical, emotional and mental health;
  • Protection from harm and neglect;
  • Education, training and leisure;
  • Contribution to society;
  • Social and economic well-being

How to report a concern?

Any member of staff with concerns regarding the safety of an individual, or the behaviour of a colleague towards children or an adult should contact the Designated Manager within the Service immediately.

In relation to concerns around a child:

Conwy Social Services  
During office hours (8.45am to 5.15pm) telephone 01492 575111  
Out-of-hours telephone 0300 123 3079


In relation to concerns about an adult:

Single Point of Access 
PO Box 1
LL30 9GN

Phone: 0300 456 1111
Fax: 01492 576 330
Text messages (for general enquiries): 07797 870361

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