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Privacy notice: Bus Passes for members of the public

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Specific Service Privacy Notice
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Environment, Roads & Facilities - Finance & Customer Services

Bus Passes for members of the public

The following privacy notice applies to Finance & Customer Services - Bus Passes.

This includes evidence for the criteria required for over 60’s and disability bus passes.

Purpose for processing and legal basis

Processing is necessary for the performance of a contract with the data subject. Eligibility criteria is set out by the Welsh Government. If you do not provide information we will be unable to provide this service to you.

We will use your information to provide and improve the service to you and where possible so it does not identify you.

Prevention/Detection of Crime/Fraud. The Serious Crime Act 2007 allows public authorities to disclose information for the purposes of preventing fraud, as a member of a specified anti-fraud organisation or otherwise in accordance with any arrangements made with such an organisation.

The Council is required by law to protect the public funds it administers and so may use any information you have provided for the prevention, detection and investigation of fraud and irregularity, for the performance of a contract, or, task carried out in the public interest, or to comply with a legal obligation. Part 6 of the Local Audit and Accountability Act 2014 and the Accounts and Audit (Wales) Regulations are the Legal basis.

Information collected

  • Name
  • Contact details
  • Date of birth
  • Next of kin, name and contact details
  • Relationships information
  • Health (physical/mental) information
  • Referral/Assessment information
  • Mental capacity information
  • Other Agencies involved

 Who we may share your information with

  • Welsh Government – The database used to hold all personal information regarding Bus Passes belongs to the Welsh Government
  • Agencies (i.e. Armed Forces, Care Homes) – Information is shared in order to verify information from residents which will back up the application for a Bus Pass.

How long we will hold your information

6 years from date service provision ended or 2 years from date of death, whichever is the earlier.

Your information rights

See our overall privacy notice at for contact details and if you have a complaint about your information rights.

Your information rights for this service are set out below:

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