Essential Website Maintenance – Thursday 9th January 2020

We will be carrying out essential website maintenance in the afternoon which will affect some functionality. We apologise in advance for any inconvenience the work may cause and will do all we can to keep disruption to an absolute minimum.
Home Resident Recycling and Waste Household Recycling Centres Book an appointment for the Household Recycling Centre

Book an appointment for the Household Recycling Centre

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Visits to the Household Recycling Centres are by appointment only. Please book your appointment.
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Book your appointment

You need to book an appointment to visit the recycling centre

This is so we can keep you and the centre staff safe and avoid queues.

Each household is allowed up to 6 visits to the sites in 2 months, to make sure that everyone who wants to use the centres can get an appointment.

The Centres are for residents of Conwy and Denbighshire counties only – you may be asked for proof of address when you arrive at the site.

Please read these Frequently Asked Questions before you book an appointment, so you know what you can bring, and what to expect before you go.

How do I book a slot at the Household Recycling Centre?

The easiest way to book an appointment is using the booking form on our website - click on the button at the top of this page. If you don’t have internet access, you can ring our Advice Team on 01492 575337.

How many appointments can I book? 

Each household is allowed up to 6 visits to the sites in 2 calendar months, to make sure that everyone who wants to use the centres can get an appointment.

Do I need to use the same vehicle that I booked the appointment for?

Yes – we will check your registration number against the booking.

What happens if I can’t make my appointment?

If you know in advance that you can’t make your appointment, please let us know so that someone can use this time.

Can I bring extra items that I didn’t list when I booked?

Yes - we’re asking for information on the main items you are bringing to help us manage the site.

What will happen when I get to the Recycling Centre?

  • Please arrive as close to your time slot as possible, to avoid queues.
  • Stay in your car until staff direct you to drive into the centre.
  • You will then have 10 minutes for your visit to the site. Please make sure you finish unloading your waste within this time.
  • Only two people will be allowed out of the car - please only bring items you can carry, staff are not able to help.
  • Wear appropriate clothing such as gloves or boots if you are handling sharp or heavy objects
  • We strongly recommend you sort your waste before you come, to make sure you can unload within your 10 minute slot.
  • Please respect other users when at the site, so everyone is safe and comfortable.

If you are abusive to staff at the site, you will be asked to leave and the Police may be called.

Do I need to sort my household rubbish and separate out the recycling?

Yes, please do this before you come. You should separate out glass, plastic bottles and tubs, cartons, tin cans and paper and card.

Do I have to pay to bring my rubbish to the Household Recycling Centre?

If you are bringing items such as wood, rubble, plastic doors or window frames, kitchen units or bathroom suites, you will need to pay a small fee. You can check the full  list of items and charges on our website.

To help prevent delays and reduce contact at payment machines, we are waiving some of the usual charges for non-household waste. You will not be charged for up to 20kg of rubble or 5kg of wood.

How do I pay for bringing items such as wood, DIY waste or window frames?

There are chip and pin card payment terminals at the Household Recycling Centre. The machines are sanitised regularly. We can’t accept cash or cheque payments.

Why can’t I bring a van or twin axle trailer to the Household Recycling Centre? It’s a personal vehicle, not a trade vehicle.

If you have a permit for your van or twin axle trailer, you will be allowed to book an appointment. You can apply for a permit on our website. You will need to tell us your permit number when you book your appointment.

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